-
November 2023 by Sean Cromwell
Always easy and simple
-
August 2023 by Doug Canopy
After what Best Buy/Geek Squad has done to my friend over the past few months I’m canceling all of my memberships and joining him on writing the federal trade commission.Between not being able to call and talk to the person working on my item to paying for a totaltech membership and them not fixing any of his issues it’s absolutely ridiculous!
-
March 2023 by les prewitt
Had a computer problem they fixed it in 2 minutes
-
November 2022 by Keith Nelson
Dependable on line tech help
-
July 2022 by WindWoman 3
Well, my needs have been simple - but I have NOTHING but good things to say about the Geek Squad at Branson’s Best Buy.1. I left my iPad at Walmart. During a driving rain storm. F-r-e-a-k-e-d out (internally.) Back to Wally World, it hadn’t been turned into the service desk. By then, I was soaked. Walked around for a bit, looking for my tablet. I returned to the service desk to leave my contact number. Different person this time. When I said “iPad”, she suggested I run over to Best Buy and see if the Geek Squad could do anything. So this middle-aged, on the verge of tears, soaking wet woman sloshes into Best Buy. From the employee at the front door to the 2 at Geek Squad . . . WOW. Lovely, accommodating, HELPFUL. They were able to track my iPad!2. Yesterday I went to the AT&T store at Branson Hills. My iPad wasn’t taking a charge, figured it was the charging cord almost completely wrapped by now in electrical tape (thanks to being chewed on by a cat.) By the way, AT&T has had me by the short hairs for over 30 years. No complaints, except for their stores, which are hit-or-miss. The Branson Hills location is definitely a *MISS*, fyi. So I went over to the Geek Squad. The young lady there made sure what the problem was (yup, the charging cord), grabbed a longer/reinforced cord. She’d already determined my Apple power converter thing was good - thus I paid only for the cord, no fee for the diagnostics. Chatted with the young lady, oohed-&-awed over pics of her beautiful baby girl, showed her my grumpy(-looking) 34-year-old son, compared single-mom notes, and was out of there! Very pleased on what turned out to be a godawful 105 F. day. AT&T tried selling me a different type of cord & converter b/c they were out of the same cord I already had. Didn’t bother testing anything, just gave me the box with the off-hand remark, “I’m sure this will work.” So I sat my fat butt down at a table and did it myself, thank god. Nothing. Didn’t work. THEN the employee decided to check it out - like she didn’t believe me when I told her it didn’t work. And lo-&-behold, guess what? IT DIDN’T WORK. I would have walked out of the AT&T store with a $36.00+tax hole in my bank account for NOTHING! On - reminder - the hottest day in, like, years. I don’t “DO” extreme heat. If my iPad hadn’t been down to 11% battery power, I wouldn’t have even started my car. No worries, I’ll leave the AT&T store a perfectly appropriate ? review. But back to the Geek Squad: ⭐️⭐️ FIVE ? STARS ⭐️⭐️ Love ‘em! Jennifer deserves a raise! Not only a fantastic employee, a single mom, too. Yes, I’m a “Feminazi” (a Marine Corps veteran, actually.) Not kidding - GIVE JENNIFER A RAISE. Not a symbolic, bs “Employee of the Month” pat-on-the-back. Not an empty, bs “we appreciate you” email from corporate. Moola, MONEY. Pay Jennifer MORE ? MONEY.
-
July 2022 by Philip Bowman
They fixed my computer pretty fast and then did not charge me probably because they knew I would spend more money there. ?
-
August 2019 by Skip Gorz
Understaffed until about 11am, but the person helping us was a master at multitasking.
-
June 2019 by John Sappington
I sat on hold at Best Buy for 10 minutes and they never even answered the phone I had to call back again and sit on hold again finally when I got a hold of Best Buy they wanted me to make an appointment two hours later to come in and drop my phone off and leave it for approximately three hours to get a battery put in it!
-
January 2019 by Kelly James
Took my computer here ro get a file off of it since it Broke. I told them what the file needed to perform I paid $108 and left. They called me back within 2 hours said they got the file done. They said if i have any problems bring it back in. Less then a week, took it back today and they said there's no notes saying the file needed to work therefore a back up only was done and anything else would be more money. Scamming jerks
