-
December 2021 by Jerry Patak
My business was needing to change insurance companies and they were first on the recommended list, but they should have been at the bottom, or scrubbed completely from that list. Terrible customer service, spoke to their "Business Risk Account Manager", who promised me it would be an easy task, I signed forms, and then waited two months to finally hear back from them who told me they needed to "add" more insurance I felt was completely unnecessary, as per their "management" requirements, and if I didn't like it I could go to other insurance agencies they actually listed, (TRUST ME I HAVE). They didn't understand my business and didn't even ask any questions about it, literally none. Zero communication, and when there is some it's pretty condescending, like you must be desperate for their help. Terrible experience, and I would recommend anyone else up to and including the old insurance vending machines they used to have at the airport, even it would have better customer service.
-
September 2019 by Mark Stroud
Ask for Jon
-
September 2019 by Susan Kyriazis
Excellent service
-
September 2017 by Curtis Baker
Awesome personal service with many options to choose from. Very competitive prices
-
September 2017 by Steve R Wood
They handle my ins very profesionally
-
September 2016 by Cheryl Lamb
Appreciate their business, Needed an Liability Insurance coverage through a local business for an Event. Received a very reasonable Quote I couldn't pass up. I Would Recommend their services to anyone. Thank you!!
-
September 2015 by A Bramhall
Awesome staff and they want the best for their clients! You can't ask for more than that. Usually insurance agencies are more about the money than clients' well being, but not Akers and Arney. They are honest and top notch!!
-
September 2015 by David Sandy
With my various businesses and real estate properties, I have dealt with several insurance agencies over the years. With regret, I must admit that Akers & Arney are strongly lacking with it comes to good customer service. I have been made to feel very unimportant to them... and when it comes to making any kind of claim, they try to talk you out of it... using what seemed to be scare tactics in order to get you to just pay for the damage yourself.
I left messages for the co-owners of the company, Edd Akers and David Arney, and neither took the time to even return my phone calls. The poor customer service apparently starts at the top and trickles down.
Very disappointed in this company after having been a loyal customer for 8+ years. I have switched to a different agency.
-
September 2011 by Lightspeed Branson
These guys are great! The Employer Advantage program they offer really helps save time in managing employee issues-ask for Jonas Arjes. Highly Recommended to any business needing insurance coverage.
