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October 2023 by Tera Poore
I do not typically EVER leave bad reviews anywhere. But Branson Auto Sales will be an exception.Let me start by saying, I am NOT their customer. I am an insurance agent who sold insurance to a young female who UNFORTUNATELY decided to purchase her first car from Branson Auto Sales. My client informed me that the dealership was requiring her to carry certain insurance coverages in order to purchase a vehicle from them, so I quoted her with the coverages requested. I want to also add that it took me hours to find a policy for this young lady because it was her first insurance policy, and this specific dealership requires an unusual amount of coverage to be held in place. The next day, after FINALLY finding the most affordable insurance policy that I could find for her, my client informed me that she was ready to start the policy, Before issuing the policy, I called Branson Auto Sales and spoke with a man named Tobe. I confirmed the lien holder info, the coverages, and also confirmed that I was safe to issue the policy since the insurance companies I write for have specific refund policies that do not allow the customer to get any return premium if they cancel the policy within the first month of purchasing. He acted like everything was good to go and even gave me a fax number and requested for me to send the insurance paperwork over.Low and behold, the sweet young lady that was my client, calls me to inform me that Branson Auto Sales refused to sell her the car. After speaking with Angela (I believe that’s her name), I was informed that the ridiculous reason they wouldn’t sell her the car is because they couldn’t get ahold of her references. Which, is fine and some-what understandable. But WHY would you allow this young lady to spend $400 on a down payment to start an insurance policy, if you haven’t even reviewed her references? Angela was not apologetic whatsoever, and just kept justifying the refusal to sell this lady her car. I do not CARE about that. All that I am upset over, is the fact that they asked for me to fax over the insurance without finalizing the sale, knowing that this young lady was about to spend a non-refundable $400 on insurance. Angela, you must not be a mom, or a good one at that… because you continued to blame this young lady as if it was her fault. I encourage the employees at this establishment to communicate better, have more organized business practices, and be more UP FRONT. Especially in a world full of young people who are barely scraping by as it is.Luckily, and after several phone calls, I am able to offer this sweet girl a refund. But what a headache!!!She’ll never get her apology from these rude and unorganized people, but I hope that someone will read this and choose to take their business elsewhere.
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October 2023 by Jeff H.
this is the only repair shop that i trust, i was told by a big name auto shop in branson that i needed an entire rear end replacement for my truck. i took it to branson auto sales for a second opinion. turns out it was just a bearing, they fixed it quickly and for a fair price and it stayed fixed ( the other place always needed at least 2 tries). thanks Eldon and crew.
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October 2023 by Krystal Penserum
Iv been with them for 3 years and just recently paid off my car through them and they have been absolutely amazing! They are very friendly and great people in general! Thave always been up front and honest with me with repairs. They take care of the title, the tags and if you ever get into an accident Angie takes care of all the insurance stuff and you don't have to worry about a thing! I will be buying another car through them hopefully in the verynear future!!
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September 2023 by Sonya Collins
They have treated me nice so far just bought a car from them making payments
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April 2023 by Alicia Foster
These peope try to rip u off every since i got a car from them they been trying their best to take he car back none stop i would not recommend going to this place at all
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December 2022 by Shelbi Bucy
I've had nothing but a great experience with Branson Auto sales. Angela is always there to help and answer any questions. I plan on getting another car through them!
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January 2022 by Krystal Lindsay
My husband Andrew Clair was buying a car from there. He wasn't behind on anything. They followed him home and took his car. They stole everything out of it. They totalled it out. We we're informed that the same car had been totalled out once before . He didn't owe so why come and take it and steal everything out of it. If you deal with this company you will regret it. This was totally illegal
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November 2021 by Hollie Sturms
I have a 2011 Camry that I got last year and have never had an issue with it! In August of this year I unfortunately hit a coyote on hwy 65. I’ve never had to file an insurance claim but Angela was very helpful! I definitely would recommend them and will be getting another car from them again! You all are fabulous!!
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September 2021 by Gixmire
Went as expected. When other big name car rental places were contacted, there were no cars available. Good small Chevy at a fair price. Friendly staff!
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September 2021 by Life with Liyahh
Car mileage is high on the vehicles and I don’t like how u have to have money up front to make monthly payments
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August 2021 by Jennifer Risdall
Great experience renting a car. Our flight arrivesld too late for a same day pick up. Angela picked us up and quickly got through the paperwork so we could start enjoying our trip! Their prices are great too!
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January 2021 by Edward Baldasaro
I purchased a 2010 ford focus with about 75k miles for 800 down 10,000 in total after giving my down payment I began filling out paper work, I wasnt made aware of the vehicles salvage title until the very last notice I was made to sign. Seeing as I didnt have great credit and needed a car I went with it. The car ran fine no issues I never missed a payment and paid about half before I slid on some black ice and the car was totaled out. Insurance covered the remainder owed on the vehicle. I called in advance and asked prices for the vehicles when I was told what was in my range I went in the same guy (the only one who works front desk) who told me a few hours before went from 1200 down to 1600 down, not to mention all the cars have very high mileage. He then proceeded to tell me I might owe them a deductable which obviously isnt how that works, my insurance would be where my deductable was paid. My insurance would not have recieved the vehicles title if there was any issue with the payment. You'd think after paying an overpriced salvage title vehicle off in its entirety that they'd be jumping for joy at the idea of your interest in another vehicle. Needless to say ive taken my business elsewhere and will not refer anyone to this business again. Pretty much anywhere else in the Branson area is a better option. You can go right down the street to Marzanos and get a better newer car for half the price. They want between 9-12k for cars made in the early 2000's with well over 100k miles.
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October 2020 by Marlene Baya
They took my stuff and gave it away to a thrift store with out contacting me, I was in hospital with covid 19 when they took my car back. Not they committing insurance fraud when who ever repossessed my car is the one that wrecked it not me. I have cameras on my house showing the car was perfect before they took it
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October 2020 by Albert Vela
I am a United States veteran this place is a ripoff they will not work with you vehicle needed engine repair they ended up taking the vehicle without a repossession notice, The vehicle was almost paid off!! Called the sheriff they said nothing they could do.
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October 2020 by Bill Kidd
Great staff!! Awesome prices!!
