Sally Beauty is a store where the staff are consistently described as extremely kind, helpful, sweet, friendly, funny, and personable. They are knowledgeable and resourceful, particularly with hair color, and will walk customers through the store to offer advice and help find the best products. The staff aims to be accessible and are noted for being understanding and reassuring, even in busy situations. The store is well-regarded for its Ion product line. Customers love the Ion hair color because it is awesome, does not damage hair, and effectively covers grey. The Ion shampoos and conditioners are also considered phenomenal, with specific praise for the volume, keratin, and repair lines. These products are noted for not causing build-up and for keeping hair super healthy. While some negative reviews exist regarding online ordering processes or staff attentiveness, these are often explained by system delays or company sales goals. Many long-term customers, some shopping for over seven years, recommend giving the store a try based on their own positive experiences.
Very helpful with staff and large amount of products.
January 2023
Have been shopping here for at LEAST 7 years. The staff is always so sweet and helpful.Their staff has switched around a little bit since I started coming in, but they have always been friendly and funny :)
November 2022
Awesome lady with pink and blue hair! Walked me through the store gave me all of the advice and help that I needed and made me very happy she deserves a promotion!
