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February 2024 by Keith Wilson
I was in the store a few days ago and was helped by a phenomenal associate named Fernando. His attention to detail, bubbly personality, and complete knowledge on all of my questions made me feel right at home. I will definitely be returning to this store specifically to have my account handled by him
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January 2024 by Dale Adams
Jordan Your order was very helpful for my Mom!
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December 2023 by wild bill
Great help certified badasses
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December 2023 by Lisa Gee
We stopped by the Branson store today because I was switching service from AT&T to T Mobile. Linnea offered to assist me and what took AT&T a week to handle, Linnea resolved in 10 minutes. She had my new service established on my iPhone and was exceptionally professional, kind and friendly. As we were leaving we noticed the iPads on sale and Linnea assisted us in purchasing one for my husband as a Christmas gift. Thank you Linnea for the most pleasant experience I’ve ever had in a cellular service store! Merry Christmas!
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December 2023 by Darien Craine (Daddy)
Fernando is absolutely awesome and such a huge help!
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November 2023 by Daniel Henry
Wanted to use my lunch break to get some new headphones on my t-mobile account.Spoke with Jordan.Service was great, polite, friendly. Store was clean.Got me taken care of quickly enough that I can still grab some actual food on my lunch break.Wish I could give 6 stars.
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November 2023 by Даскальчук Анастасия
We have a family plan that got all messed up after upgrading our phones. After all the promotions that should be applied, our bill should be 200$ but we ended up with 500$! Nobody can really fix it, pointing at the guy who was in charge and took care of us that day. Endless hours on the phone with TMobile representatives but still no results. The guy himself has no clue after all, pretending he doesn’t understand what we’re talking about.
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November 2023 by Natalia Alcorn
Very poor service. The heavy set guy messed up our bill badly. Instead of $200 we now have to pay $500 and he acts like nothing has happened and he has no idea what we are talking about. Probably a dozen of times on the phone with T-Mobile for at least an hour each time. Nobody wants to come up with an answer and maybe man up and since it was your mistake to take care of it. So if owner wants to contact me, it would be great and if you can come up with a solution would be amazing.
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November 2023 by Paul Metzger
The store employees sold me a SyncUp Drive November 5th by assuring me the monthly bill would be $5. Actually the monthly service is $15. The store employees refuse to take the device on return because I did not find out the actual cost until 18 days. The employees are not helpful at all. I called your store before I had to go out of state for medical treatments on November 17 and told them my bill reflected a $15 month fee. The Lady I talked to assured me they would correct the bill before it was sent to me. Today the three of them state the service is $5 per month. They refuse to allow a return because they state their store will not accept a return beyond 14 days. This is absolutely ridiculous. I am SOOOO sorry that I ever got involved with T Mobile and especially the Branson Missouri Store. I have contacted T-Mobile CS and they assure me the store should accept the return. T-Mobile CS is going to contact the Branson Store Rep and address this. I know it is tough to get good employees. I will never again purchase from your Branson store and assure you I will spread the word. Be cautious dealing with this store!!!!Your canned Response means nothing. Correct this situation is the Response that I expect from any quality buisness. On November 21 I filed a complaint with the BBB about your little scam of incorrectly quoting monthly rates. Today I will be contacting the Missouri Attorney General and our local news channel KY3 and report the details of your scam to get additional equipment sold. I will also be starting a campaign on social media about you and your store employees. Your Google reviews are quite helpful to gather a large group of people to complain about your activities. You are a thief and will answer to it!
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November 2023 by Моя Америка
Awful customer service.T-Mobile (owner) you only respond to the good reviews huh? How about getting in touch with the unhappy customers and fixing what your people screwed up and giving the customer a compensation, because one little mistake leads to hundreds of dollars later and nobody knows anything. Shame on you and your people. Do better. And to the guy who screwed us over, the very least you could’ve apologize for what you did and not ignore the issue and all the financial problems you caused.
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November 2023 by DJ
Jordan was awesome
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October 2023 by Bradley Garton
I went into this store to get a sim card for a new unlocked Samsung phone. JORDAN was fantastic help to get my new phone working, copying files from old to new, installing a screen protector and helping me choose a case. Great customer service. I am glad to have them in my back yard.
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October 2023 by Sydney
Was showing Fernando at the Branson store that I knew a little bit of Spanish. He then told me it was basic white girl Spanish, and then he said something so quickly I couldn't catch it, including the word "pendejo," which is common knowledge for stupid. He then also refused to explain himself when asked, and my brother was there with me as witness.We came in 2 different times with the same requests (getting the T-Mobile WiFi since it worked for our neighbors and we wanted to try it.) Told us to try Optimum instead, but Optimum didn't cover the area we live in. We came in at 4 at first, and then had to come back at 6 when the Optimum told us they didn't cover our area.Fernando at the Branson store is why I hope to never go thru T Mobile ever again.Disrespecting customers. Costing y'all in sales.
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September 2023 by Brains Before Beauty
Beware… trial period isn’t real and they will charge you an activation fee and won’t refund it, even if they claim that the internet box works at your location and doesn’t. Would never recommend a place with such terrible customer service.
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August 2023 by Aaron Welling
Business account. Quick summery. No continuity between one individual or the next. Blatant lies. Plans offered do not match what is viewable online. Long wait times on support. Failure to transfer numbers both in and out of t-mobile causing new numbers to be gotten for each line. No follow through on promises repeatedly. Service area is extremely poor outside major metro areas ( despite what coverage maps say). Customer service on the phone is not American native, extremely hard to understand, extremely slow to understand questions. Billing mistakes non stop.Anand I tired to type the whole detailed event details, however Google can't list that big of a review guess. Bottom line is I would avoid T-mobile at all cost. They cost us huge in only the matter of 1 week we were with them. We are still receiving bills in error that they admit and know are error. DO NOT believe a word one of the store managers named West at the Branson store next to Walmart tells you. Not a single word. However the business sales rep of the area named Sonny is as good as they come. I wish he worked for a more effective and ethical company. We would still deal with him.Fyi . look up T-mobile headquarters on BBB. That should also give a large warning.
