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January 2024 by Denise Crawford
Customer service was horrible in Brentwood. They wouldn't help me to print up a label .Half hour waiting. .Going back to Office Depot where they respect the elderly.
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September 2023 by Aja Hiracheta-Grant
The staff here went above and beyond to help me out and made the entire process smooth and easy. For what it's worth I'm in Texas and was trying to get some large format prints in a rush for a colleague who is currently working in their area. In my rush to get these prints in time I sent the wrong file, once I realized it I got ahold of them and they were very understanding and accommodating and made sure I was still able to get the prints in the time frame I needed. My colleague said they looked great and they had a great experience at the store. I especially want to thank Kate who was the main contact through this and was very friendly and helpful. 10/10 recommend.
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July 2023 by Chad Battle
I was ignored by the black woman behind the counter after she just helped a customer. The other representative did help me with my package. I was just in shock as the initial customer service was not there but the other lady who was not like the former was respectful.
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July 2023 by Sina Khalili
I visited the Fedex to ship my bicycle to Canada. Mika helped us and she was amazing! She spent time to fulfill our need and was very respectful. With a big smile and positive attitude, I am pretty satisfied with everything she did for us. I highly recommend visiting this location and ask for Mika to do your business.
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June 2023 by Daniel D
They need to monitor the self printers, they allow one person to take up 2 printers at the same time while everyone has to wait and the customer service couldn’t care less about helping or telling people that it’s one person.
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June 2023 by Haba 02
Store Manager Justin has goes above and beyond each time I visit. He is patient, takes time to explain the process. He possesses a level of customer service I have not seen.
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May 2023 by AL F
Trying to be respectful, but Beth is SOMETHING ELSE! She is an older woman and her tag said In Training. She saw me standing in line, the only one in front of her register, looked dead at me and said Oh she's over there. I assumed she was referring to the other representative who had 5 people in her line. I asked the other representative if I should be in her line and she said No Beth could help me. Beth called for a lady in the back of the long line who had a big box to come over to her, assisted her, and answered her questions. I still waited, with my 2 packages. I asked if she was going to help me and she said she gets gets off work at 5. Then she had major attitude, asking me repeatedly for my information saying she can't hear. Trying not to take it personally but I did nothing but walk in the store expecting the same quality service I usually get. And I could care less when she has to be off workBe off work then.Whydid you help someone else then?Racist much?
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May 2023 by Gary Elias
Your store hours are not correct and they are deceiving. I am wasting gas and time when I come to drop off my parts to be sent back.
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April 2023 by JD Sabio
Fantastic customer service. Phenomenal operational efficiency. Stephanie acknowledged that I was dropping off a package and helped right away while waiting for the system with other customers. I came in to drop off a package and Stephanie showed me how the new drop off technology works and how it can speed up the shipping process.
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April 2023 by Richard Pointer
Good luck getting service. And once they do raise their head to acknowledge someone, it might be the person who walked in after you.
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April 2023 by Michelle L.
I was just here to drop a return to Aerie that now asks you to drop it off directly to fed ex. Their machines for printing out this sort of label yourself were out of order so I had to wait in a line over at the ship center (far counter.) I waited about 5-8 minutes. Once it was my turn it went quickly. I question whether I should have just created a label myself at home and paid the postage back myself. I'm not blaming this store or the employees but there has to be an easier way, right?
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March 2023 by Julie W.
The store is very unreliable and keeps changing the hours daily to weekly where it arrived at the store and there's three different ending times on the store door and website is not updated to let you know when the stores open and closed
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December 2022 by liv b.
I came in to print something for a class and the woman who helped me was kind and helpful :)
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July 2022 by yolanda taylor
They don't acknowledge you when you walk in for service. They be in their own little world.
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June 2022 by Kelly Storck
So thankful for these folks! We had been to two other FedEx places to print a graduation gift and after two hours, had gotten nowhere! Arrived at this FedEx and they had a beautiful poster printed for us in under five minutes! Then he gave it to us for free for all of our trouble!!
