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December 2023 by Cassandra S.
Even though they have sold out of the Home Accents Holiday 7.5 ft. Starry Light Fraser Fir Flocked LED Pre Lit Artificial Christmas Tree with 1500 Color Changing Lights that was my DREAM tree! The staff was very nice and accommodating to my dramatics over a tree that's way out of my budget anyways!
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August 2023 by Bob D.
Ordered 3/4 in x 2 ft. x 4 ft. Pressure Treated Plywood Project Panel Received: 08/06/2023 1/2 in x 2 ft. x 4 ft. Pressure Treated Plywood Project Panel. Called store #3002 and they were Not helpful. Called 1-800-430-3376 (4 times) Reorder the 3/4 in product (08/07/2023) Received an 1/2 in product today (08/07/2023) Problem having wrong items picked up has not yet been resolved. I will not re-order from this store. One pickup was missed today. Second wrong shipment pickup scheduled for tomorrow (08/07/2023)
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July 2023 by Chandra H.
DO NOT USE THE ONLINE BOOKING IF NEEDING TO RENT A VEHICLE!!I was speaking to the rental agent on the phone,making a reservation for a cargo van.She told me to hurry up because a man was there wanting it too,but she knew I was in the middle of typing my info in. We payed,got a confirmation,and she says no I'm giving it to this man here! Whattt?? I just paid for it and have it confirmed.She hung up on me,I called back,no answer,called and got a manager. She told me the stores policy is "First come first serve IN PERSON"Even with a confirmation and payment,my reservation got cancelled, and get this TAKES 3-5 DAYS FOR REFUND....This is a TERRIBLE policy,makes no sense as to why they even have online booking if it's not going to be honored!!!! And they're taking your money! It's very sketchy to me,hear that Home Depot,SKETCHY.This cause such a mess for me in budgeting my trip because they took my money. And the associate at the store that I was on the phone with should be reprimanded for advising me to book online in the first place. As most normal critical thinking people I assumed this held the van.She knew it would not as she had a customer there in person trying to rent it,she knew it would cancel out my reservation,so why did she tell me to " hurry up" and book it,? Shitty policy,shitty workers, shitty customer service.
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June 2023 by Christy M.
After ordering a stove and waiting a week for delivery, the stove arrived; however, due to the delivery man not bringing a pipe wrench they just left the stove and said they needed to reschedule for another week out to install it. When I attempted to confirm my reschedule by calling the Home Depot store on Hanley (where I bought it), I could never get anyone in appliances to answer, it just continually went back to the front desk. TERRIBLE CUSTOMER SERVICE!!
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March 2023 by Ralph K.
I purchased an electric range from Home Depot and requested that my old broken one to be picked up. Upon delivery, the guys told me that the pick up was not on the work order. OK. A simple oversight. Because I distinctly remember asking for the old one to be picked up. I called the store manager who told me that the sales person distinctly remembers that I said I would take care of it, and just put the old broken one on the curb. which is something I would never say because that would make it my problem. In the end, the manager told me that they couldn't help me it was out of their hands because it wasn't on the work order. Not very good customer service essentially calling me a liar.
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February 2023 by Elizabeth K.
This is the worst installation and customer service experience I have ever had. Our dishwasher was delivered on a Wednesday and the deliverers told us a plumber would have to contact us to install it the the next day. We were never contacted so we had to call again. We were told it would be set up Friday. It was not set up Friday - we were then told the plumber was sick and bc we live in the city there is not other plumber available until the following Monday. So we are supposed to wait 5 days with a dishwasher sitting in the middle of our very small kitchen space? It gets worse. On Saturday, we were contacted and told it would not be until the following Thursday before a plumber would be able to install the dishwasher. So now it will be just over a week with a dishwasher sitting here which is completely unprofessional and ridiculous. My husband and I have to take turns taking days off work to sit around all day waiting for a delivery or plumber to arrive and then find out they are not showing. I don't know if Home Depot knows this, but most people do not have the luxury of taking days off work to wait around for deliveries and plumbers just to be rescheduled again and again. I am warning anyone looking to buy an appliance to please read the horrible reviews on Home Depot installations because I wish I would have. I do not recommend buying an appliance from Home Depot and I will stick to Lowe's where I have never had any problems. I have decided that I would rather pay for a delivery and installation fee than be stuck with "free installation" which apparently can take weeks based on other reviews I am currently reading. I'm about ready to send this dishwasher back if at all possible. I'm posting here because the Home Depot site isn't letting me post on their site because of "technical issues".
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October 2022 by Patrick S.
This is the best Home Depot I've ever bought from. Not only did they have an awesome deal on something I needed. They brought out the forklift to pull it down from the top shelf. A++
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October 2022 by Eric W.
This is your typical Home Depot nothing special. I give it two stars only because of a Lowes down the street on Hanley, that I can make an easy comparison to.Whereas the Home Depot never has enough staff to handle the rush of shoppers, and those you do find are often grumpy and not very helpful (I hesitate mentioning staff attitude as dealing with the public is generally unpleasant and I'm sure they're not paid especially well), the Lowes down the street has plenty of folks on shift to help, and you don't have to chase them down or feel like your bothering them.
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August 2022 by J David H.
With the only objective to purchase a moving box I expected that would be in and out. Not quite so fast. Moving boxes located on aisle 10, however what I needed would require a lift to get off the top shelf. After trying to get a few staff to help finally! Took over 30 minutes in all. Easy self checkout. 2.5 rounding down. Will try another one next time.
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July 2022 by Nicole L.
My boyfriend and I shopped freezers online to figure out what we wanted. We found the item available at two nearby Home Depot and chose the Hanley location. We walked straight to the appliances and found a man who was in the section but said he didn't work in appliances and proceeded to search for a supposed woman working there. He found a man in all black (no HD vest) who apparently worked at HD and merely paged for help. We and another set of customers waited about five to seven minutes. The other group asked if we'd been approached and we said no and they likewise and said they were going elsewhere. I found an older man coming out of the break room into the freezer aisle and as I started to walk towards him he grabbed a cart of signage and broke eye contact and rapidly turned around and practically ran away. While I was walking around the appliance section looking for an employee, I saw two, a girl and boy talking to each other. I asked if she could help us; she opened a display fridge grabbing a bottle of water while saying she didn't work in appliances and continued to walk away with her pal. I finally found one employee and he kindly called an employee. After another five minutes of waiting for "Peter" to help us, we finally were approached by a shaggy haired kid who mumbled under his breath something. We had to get closer to him and ask him to repeat himself several times to which we finally heard him ask if we were doing okay. We told him, "no we are looking for someone to help us with the freezers." He said he was the one Jim called and would help us, unfortunately he was customer service and didn't know anything about the freezers and couldn't get us pricing information on the one we found in the middle of the aisle that looked like the one we wanted to buy. After him struggling several times to figure out what to do, I ended up asking for the store manager to intervene. The store manager told us the one employee who was scheduled for that department called in sick and so there was no one to help us. I asked why he couldn't help us and relayed that by this time we had been there nearly half an hour and the multiple employees who didn't want to help us. His name was John and he was less than helpful. After nearly an hour in Home Depot we finally had a freezer loaded onto a flat cart and headed to checkout. The check out girl was cheerful and greeted us kindly, but the barcode wouldn't scan. An hour later and we finally had the freezer paid for. A trip that should have taken 10 minutes in the store, took an hour because this store was so poorly managed. It took us less time to unload and set up the freezer than it did for buying it. Next time, I'm NOT going to Home Depot.
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July 2022 by Leo Dogboy
Had what I needed in stock as always. Customer service could have been a little better though.
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May 2022 by Elizabeth O.
One of the worst businesses I've ever been to. This Home Depot location is terribly managed and the customer service staff is completely unprofessional. I do believe I have a better understanding of what hell is like after my experience here.Keyan is the only person keeping this place afloat.
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April 2022 by John S.
Have been going to the Hanley store for years but was really disappointed on my last visit. I was buying a couple of flowers and 3 different types of pavers. When I reached the checkout the cashier told me that she couldn't look up the SKU code to charge and that I would have to go back to the paver section and take pictures of the SKU stickers. So I did it. Back at the register I was told that the price on one of the SKU wasn't valid and would be a $3.28 vs $2.28 and the SKU on the shelf was no longer valid. I said that your kidding and was told there is nothing that can be done. So I did the only thing I could do. I left and bought the supplies at a competitor. Very sad.
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July 2021 by Chris Bartley
Always such a great experience! The guys who help with mounting the Christmas trees are really helpful and polite
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July 2019 by Jim Zavist
Had what I needed
