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April 2024 by Mariah ..
We took our van here to Brian for a safety inspection. It didn't pass only because of a muffler. He tried to charge us $600 for a new muffler we found the exact same muffler for $100 bucks at auto zone I understand paying for labor. So we got the muffler on that night the next day took it back up to Car-X / Brian to redo the inspection since we fixed our problem like your supposed to and he had a attitude about it.. said "ugh I have to do it all over again". I get it it's frustrating but that's your gosh dang job.. that's what you're supposed to do when you fail is upkeep the problem and try again. I'd say poor customer service on his part. He had a mean attitude. He said don't work on cars ourselves and my dad is a mechanic he was mad and just being ignorant.. like if you have a problem don't work that job that simple..
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December 2023 by Adrian 5901
Ryan helped me get everything I needed to register to my car to Missouri. He was very personal and super nice! He made a stressful situation much easier to deal with. I would not hesitate to go back to this location specifically for him to help me. Also while I was waiting another worker, an older guy, not sure what his name was, asked if I wanted any coffee or anything and was very polite as well.
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December 2023 by JC Thigpen
Warning, go elsewhere! Purchased 2 tires at the end of May 2023 and by November 2023 they were bald with cords/wires showing only on those2 tires! Called to get them replaced and was told that since I didn't get an alignment there was nothing they could do. When checking the car in for service in May asked for an alignment but was given an alignment check. What's the purpose of that if no action taken? Costly lesson learned and will never go back.
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December 2023 by Jimmy Kelsey
I am absolutely amazed with the customer service. Thank you Ryan for all your help with my audi?
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November 2023 by j core
It’s bad there isn’t zero stars. Do not make an appointment here. I made an appointment for 2 PM and 3:30 PM to get emissions test done on both of my vehicles. The guy said yeah I can’t get you in back to back but I can get you back in at 3:30. 2 PM comes up they have an open spot in the dock so I guess my appointment was valid. 2 PM appointment goes off without a hitch when I arrive back at 3:30. I greet Ryan by saying “time for round two.” He says, “you just here to drop it off?” I replied, No I have a 330 appointment. He says, “no I don’t have an appointment for you. (This is the guy I made the appointment with I’m speaking to.) He says, as you can tell all of my bays are full I’ve got a lot of repairs I’m backed up on. This is the point when he told on himself; we’ll get back that momentarily. At this point he says, so do you want to drop it off or not? I replied no I’ll be taking my business elsewhere. He replied to me “that’s all right.” After that him and I have a bit of a back-and-forth about the fact that he doesn’t care of my business is walking away. He says to me, you can take your $24 somewhere else I make millions of dollars for this company and have a 4.8 on Google ( it’s actual 4.7 as of today and dropping.) I don’t need your business. So I surmise what happened was they had a walk-in client for a repair. she walked in right before me and seem to possibly be learning disabled. I have no doubt in my mind that they replaced my appointment with her and that they are taking advantage of her financially. It is well known around my neighborhood that they gouge prices there which is why I would only take my business there for a $24 job. do not spend money with this company. They are predators, and they will not live up to appointment agreements if they can swindle somebody else before you.
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November 2023 by James Bailey
I'm dealing with replacing a lug stem that those quacks cross threaded while trying to doope my poor disabled mother out of $750 to do brakes to pass her safety inspection. Those brakes still had 15% life left on them. Thanks for making our lives more difficult! What a horrible company. I wish she had remembered we don't go to Car-X for anything. This is why.
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November 2023 by Valerie Woodhall
I took my car here for state inspections and emissions tests. They found worn brake pads and told me they would replace them and rotors for $750. I told them no . She said we'll have to fail you. I told her ok. Go ahead and fail me I will get someone I know to do it. I think they were mad I wouldn't let them fix it so when he put my tires back on he used the impact wrench and cross threaded a lug nut. I believe on purpose.My mechanic couldn't get the lug nut off of course and it snapped while he tried breaking the stem.So now I needed a new stem. In the process of "easily" pressing out the old stem for a new one it became apparent the whole hub had to be taken apart. Now it's cost me More money for a simple change out brake pads on the front. Not their ridiculously quoted $750, but still much more than a couple brake pads and labor. I wouldn't let them fix it because they broke 2 other vehicles I know of in my family. So I don't trust them. I didn't think they could screw me on state testing. BUT THEY DID. I should have known better than to go there but they were the only ones that said they could get to it that day. Please don't take your vehicle there for ANY reason!
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October 2023 by VALERIE WILLIAMS
The customer service is AWESOME!!! The manager Ryan is the Absolute Best!! Do not ever move him to another location!!!!!!Service: Oil change
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September 2023 by Eric S.
Engine light on, requested a diagnostic, $150. Said they thought it was a sensor or the wires to the sensor. They either lied or never did a diagnostic! If they had, they would have seen there was air leaking out of the plastic air intake going to the air cleaner! Wanted to charge me $500 for a $30 part that takes 2 minutes to replace. And the part wasn't even bad!!!
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September 2023 by Jada Buckner
Ryan at CarX was very friendly and knowledgeable. He worked quickly and within our budget. We came in and he took care of us with no hassle all on the same day! Will recommend this location to friends and family!
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September 2023 by Kingdom Minded
Made an appointment there for my emissions test. I arrived a little early. Didn't have to wait to long. I was in and out in about 30 mins or so.
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July 2023 by Bill Weiss
Years ago, they were great.Yesterday I set up an appointment for them to look at my muffler, at 4:00 pm. I arrived in time and was told that I would have to wait an hour.What is the point of an appointment with them if they do. It bother honoring the time???Don’t waste your time going here unless you have all day long. Very portly managed.Go somewhere else and see if you are treated better.
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July 2023 by Lindsay Pierce
The manager is super nice and professional! Was willing to look at the car for no cost and help me make the best decision for my budget! Will be going here for all my car needs now! Thank y'all!
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June 2023 by Bill W.
Years ago, they were great. Yesterday I set up an appointment for them to look at my muffler, at 4:00 pm. I arrived in time and was told that I would have to wait an hour. What is the point of an appointment with them if they do. It bother honoring the time??? Don't waste your time going here unless you have all day long. Very portly managed. Go somewhere else and see if you are treated better.
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May 2023 by Philip Stephens
Scheduled an appointment for 8am. Went in for state inspection, oil change & tire rotation. Everything was very easy & super professional. Had me done & back out the door in a couple hours.I will recommend this location & be returning for future service. Thank you so much for being professional, courteous & efficient. It was a great experience!
