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February 2024 by Turdfacey
This is the best pharmacy! Katie and Gavin are great pharmacist. They answer your questions and don’t rush you. They fill your prescription in a good time and are affordable. Joey and Trevor are fantastic! They are friendly and extremely helpful. Everyone here knows what they are doing and will help you in any way they can. I trust them completely with any refills or new medication I get.
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February 2024 by nicole Roberts
The manger in that store would not honor another store price even though I should her my receipt!! She said “no it’s up to me” !!! “ This is my store “ Them Yo people you already know give them a little they take a mile!!! Girl you still gone get paid Don’t go on St. Charles Rock Road next to DePaul!!! She is wicked
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January 2024 by Iker Mendieta
Friendly staff and very clean store
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November 2023 by Theater of the Absurd
If your a veteran using VA health care I would advise not going to this location. The pharmacy staff is rude and doesn't know how to do their job or not interested in doing so. They would rather send you off then do 30 seconds more work to find out how to input VA health insurance. Extremely rude almost to the point where I felt threatened. Told the store manager about the pharmacy techs... The pharmacy tech starts yelling at the store manager. Extremely unprofessional. Veterans stay away your not welcome here
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November 2023 by Marshall Ghilespi
Sent in a prescription for insulin, said it would be ready by 3. Get here and they’re out of stock. No one notified me so that I could make arrangements elsewhere.
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November 2023 by Elyssian
Terrible customer service. Not enough pharmacy staff to fill scripts in a timely manner. Retail staff not at register. Mainly self checkout.
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November 2023 by Sherri T.
Were I able to assign a lower "star" that would most certainly be the selection I'd make. After researching to see If I could get a Walk-in Covid booster at this store I stopped by on my way between errands to do so. When entering through the front door I noted the store seemed devoid of people. In particular? There were zero employees in evidence, and? Though I did call out multiple times no one answered. It crossed my mind there could be something amiss going on, but decided to walk around the left interior perimeter of the store to arrive at the pharmacy. There was a solitary woman standing at the counter and from recalling at minimum 4 or 5 employees behind the counter doing various "I look busy" type actions. I noted there was plenty of very visible signage there welcoming guests to their walk-in, no appointment necessary appointments. well, good. I waited at least 15 minutes. In that time not one single person behind the counter, acknowledged my presence in their store. nor did anyone ask if I might need some help or to suggest that they're busy but would be with me shortly... nothing. The woman in front of me was the only other guest there. So, no lines nor hoards of people waiting for service, nor booster shots (thankfully!) A young man did approach the counter, mumbling, admitting he still hadn't fixed "the issue for her yet. He left the counter again, then at length returned and gave her a bag. To her dismay and annoyance, it was the wrong person's meds. Thankfully, she noticed it. My turn. I stated I wanted a walk-in COVID19 booster and was told after asking if I'd made an appointment (What??!??) I could not have one. I suggested he might read the very prominent signage contradicting his message to me. He waved his hand and said they had changed that policy and that I couldn't have one even though I was the only person standing there. I asked if they had the meds? Yes. Was the person who administered the shot present on the property? Yes. This genius told me I must go home and call them to make an appointment for the next day even though I was standing there right now ready and willing to have this done with all my paperwork and my everything that I needed to have the booster done. The guy I was speaking with called "Joe" or whoever it was busy in the back twiddling too in the back and asked , "Can SHE get a booster shot?" Loudly . Just as loudly? Joe quipped rudely, " NO! She can't. Please understand there weren't lines of people. I was the only other customer in the Pharmacy department. I gave up, and shook my head looked at them incredulously and left. I checked the current info online today and even today it still indicates that I can be a walk-in guest to receive a booster shot and do not have to make an appointment. Don't waste your time folks. This is nonsense, utter nonsense.
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September 2023 by V L
This review pertains more to CVS as a company than this store. My old health insurance used to force me to use their dysfunctional pharmacy (i have record of order and wait times if anyone wishes to question this). Luckily new insurance didn't do this and i haven't been in a CVS for almost 3 years.Needed a custom greeting card made and CVS was the first advertised option, gave them another chance and BIG mistake. Text on card was cut off, BUT nowhere near border in their interface. Don't trust this company for ANYTHING! Isn't worth time to return card- easier to leave this review and have someone else print it. Will never step into a CVS again.
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August 2023 by ray ray smith
This is my neighborhood CVS usually shop here a few times a month on every visit it is always a pleasant experience. Never any negative things to address.
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July 2023 by James Carroll
I had my credit card stolen. The individual who stole my credit card went to this CVS and charged $2124.97 on my card. I am not sure why no zip code or identification for this purchase was required?
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May 2023 by nick secker
The older man that was a manager was super rude . He cussed at me, also was very unprofessional in attitude. I was not greeted in store, definitely did not feel welcomed. I will not be returning
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May 2023 by cm buckner
I'd like to recommend the CVS Pharmacy at 12380 St. Charles Rock Rd., Bridgeton MO. It was clean and well stocked. I like the way the store is laid out. I found everything I needed without searching around too much. The store personnel were efficient and friendly. I look forward to shopping at this CVS again in the near future.
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May 2023 by Cindy Walsh
I had one of my best visits ever at my CVS location thanks to Joey in the Pharmacy and Sandra at the store registers. Both are employees that deserve to be commended for their friendliness and willingness to do what it takes to make a customer happy.
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April 2023 by Kim Barrett
I had to give 1 star in order to review, so retract after reading this post.I have tolerated self checkout, being followed around by employees, while trying to find my hair color, and being forced to scan my own items, because I can never find the stalking CLERK when I NEED to check out, for years, but today I decided to go back to Walgreens, and pay a little more for my prescription’s plus ANYTHING else that I could possibly need from a pharmacy.My back molar was extracted today so my surgeon called in several medications. I have 2, I’m allergic to one, so I needed the remaining 2 to be filled. I called CVS as a COURTESY, so they would not have to put THREE MEDICATIONS BACK ON THEIR SHELF (one hour after my ORAL SURGERY). Katie, the Pharmacy Technician, advised us via speaker (I still have gauze in my mouth, so my husband spoke too) that I had to buy ALL of the medications and it sounded “suspicious” that I only wanted pain medication (and the antibiotic, she didn’t mention) and would call my Surgeon. I called back to explain that I have 2 of the 5, allergic to one, I still need the antibiotic and the pain medicine but she argued about that, again, calling me suspicious, so I got a bit irate that she kept forgetting about the antibiotic, my husband asked her if she could just fill the 2 that I need. Katie accused me of being “suspicious” then told my husband that I threatened her, ( she was on the speakerphone and that was untrue, and he had done most of the talking on that call. I said “That’s a Fing Lie!) she heard me and SHE dropped the “F” word and told him she’s not going to fill the prescriptions. My husband asked her to send it to Walgreens. I called my Surgeon and was told that he’s in Surgery all day today and I can refuse any medication at any time and he will call Walgreens between Patients. When I contacted CVS again, I spoke directly to the Pharmacist who tried to tell me that my Surgeon told him not to fill the prescription without the oral rinse. When I asked him why Walgreens filled it without the VERY EXPENSIVE RINSE, he had no words. I still can’t find the antibiotic that was prescribed, it’s too late to call the Surgeon today, so now my Post Operative Medicine has been delayed for an additional 16 hours, because CVS refused to fill the prescription, harassed me and my husband because we already have 2 of the 5 medications, I’m allergic to one of them, and apparently didn’t send the most important prescription, the antibiotic, to Walgreens. I was able to pick the pain medication up from Walgreens, however, INCOMPETENT KATIE, NEVER sent the ANTIBIOTICS for Walgreens to fill, THE MOST IMPORTANT a PRESCRIPTION.. and KATIE told my husband that she’s REFUSING to fill the prescriptions that I NEED.I have filed a complaint with BBB, the Attorney General and CVS Home Office.Never, will I use CVS again, at least while Katie works at this location. Gross Customer Abuse happens at this location to their customers who have been relying on their services for decades.
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April 2023 by Derek Scott
Ridiculous....who has a store bathroom closed at 4...while open. Especially when it's open way past 4 ...either the result of poor management from cvs. Or lazy employees who don't want to do the task when they are actually supposed to.
