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January 2024 by Simone Minner
Kevin L. provided great service. He was thorough and followed through on every step of the financial peocess.
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December 2023 by Christi Fieselman
Kevin at Bridgeton branch was awesome, helpful and sweet.
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October 2023 by Camron Washington
I’ve been banking with Vantage Credit Union now for several years now and it’s always been a delight. The best part about my experience in the bank is Katie. She handles transfers and other accounts information but she is WONDERFUL!!! Very nice, efficient, caring, and makes me feel important every time interact with her. Thanks again Katie for making banking with you guys so pleasurable!! Can’t wait to connect again!!
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June 2022 by John Doe
I am very displeased with this institution’s services. I banked here for a few years, but never used them as much as other banks because their technology is so archaic. Their app was very old, and didn’t seem secure. I also didn’t like not having the option to lock my card as you do with some credit and debit cards. When I closed my account I told the teller this and he acted like he never heard of this feature. Sweetie, it’s 2022, get with the times. Also, their opening and closing times are annoying, they open late and seem to close early. I hate how they remodeled the bank and how there is usually only one teller available. I highly doubt I will ever bank here again.
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February 2022 by Life as I know it
Have had an account in good standing for 20 years and have provided extensive notes as to my travel and places I need to do transactions over and over again, yet they keep leaving me stranded without funds all weekend until they reopen again on Monday, because they keep denying my transactions. At what point are you going to know me as a customer and meet my needs? After 20 years this should not be happening!! The last 10 years have been a steady decline so I can't imagine you being in business another seven years.
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February 2021 by Megan Maierhoffer
Kevin is awesome.. Kevin keep being you because you’re the best :)
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November 2020 by Rachel Sudduth
Vantage bank as a whole is the worst bank. How do you charge 20 percent for counting coins for non bank members but can’t reopen my account without a credit check. Horrible experience. Then won’t let u get out more than $500 a day. Then overdraft fees. Terrible.
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September 2020 by Aiden Polk
VCU local banking is great, however, credit card services are horrible and no help. I was on vacation when I found out during check in my credit card was no good because they sent me a newer one which I never received. The credit card I had didn’t expire until 2023 so I couldn’t have known. First I was told since it was Friday after hours, I couldn’t be helped and had to wait until Monday. On Monday, they said nothing could be done. The card and account would have to be reported stollen. I can’t express how this action reined my vacation. Not only that, they never sent me a replacement card. Called last week and requested expressed over night. Called today and told I should get it next week. Unexceptionable.
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June 2020 by Rhia Clay
Poor customer service. I am happy that since I have paid my car off now, I no longer have to deal with Vantage Credit Union. Half the time, the customer service representatives you get when you call in are rude, or give you wrong information. Just trying to get a simple matter handled is usually cumbersome and a pain, as you get continually transferred to different departments in order to get even a simple matter resolved. It can be very time consuming to finally get routed to a department that can assist, and when you make a complaint about being given poor customer service, Vantage Credit Union seems to be unwilling to take any responsibility about it. Just to clarify, this review pertains to Vantage Credit Unions phone center representatives, not a particular location. I did not see a place to review their call center, and when you call in, you get transferred to different locations anyway, when you call their general customer service number. This seemed like the best place to review Vantage Credit Union's customer service, as the call center covers multiple locations.
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May 2020 by Brittany C
Slow slow slow slow slow!
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March 2020 by lamon wines
I always get great help whenever needed. Nikki makes sure everything is taken care of every time..
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December 2019 by Brittany Coleman
Very slow service.
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November 2019 by Adam A.
Their in-person site is a mess. Their app does not function as it should. Their website is a pain. Their service is awful. After nearly 20 years, I am closing my account with them. And they could not have cared less. If you use Vantage, watch for fees. I've been charged nearly $300 within a month, and my impression is that those fees are the only thing they're interested in.
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June 2019 by Secret K
i can't complain, i had 125.00$ over draft fee because of club fitness. they were nice to take off the fees. i lost my job and no longer get unemployment. God is good! thank you vantage!
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June 2019 by Don The Printer
Been banking there for a couple of years. Their getting worse all the time. Poorly staffed, slower than molasses. Folks attempting to open a new account will find every time the rep needs to print a document he must walk down the hall 30-40 ft away. Apparently can't have a printer at his own desk.
