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October 2025 by Rob Rocco
My home is rural so the only option I know of is AAA. Service has been great for 4 years I’ve owned my home. Two weeks ago my service was randomly cancelled. I called in and spoke with a woman that said my bill was past due, I always call in at the 3.5 month mark as usual and pay via card. She states they mailed a letter and called me only to never have received said letter and they had an old phone number which I know I updated. I informed her that i didn’t appreciate the sudden cancellation and her attitude changed. So I needed the call. I’m expecting a final bill and have not received it in the mail. I’ve been looking for new trash service and I see there is a monopoly and my only option is AAA. mind you I’m a liberty address and AAA is Buckner mo.
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August 2024 by Shirley Claypole
I called to have 2 bulk items picked up.I was told it would cost $45. Instead I was charged for two months of regular pickup. The lady that did that said she made a mistake. That she would ask her supervisor how to fix it and call me back.She never called me back . I made numerous calls and no one answered. It is now pick up trash day and I did get ahold of a lady and she said she would transfer me to residential, which I believe she was already residential and of course, where she transferred me, nobody answered. I had to leave a message. Then when I tried to call that lady back the phone rings and rings and she refuses to answer the phone I just need a reply if they're gonna pick up the bulk items or not today. I had never had any problems with the ladies in the office before.They seem nice and helpful, but not now! They could at least just let me know if they're going to pick up the bulk items or not today , so I know to put them out. I have been treated rudely and so disrespectful.
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July 2024 by Greg L
Delivered me a dumpster today! Roll off service was great to work with. They also do my residential service and never miss our house.
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July 2024 by Missy Lucito
Office staff is horrible. Not friendly at all. Ted's is also $6 a month cheaper.
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July 2024 by Joshua
Absolutely horrible service. When I was AAA's customer, they skipped my house several times a year. Hasn't happened even once since switching to Ted's Trash. Also, when you cancel service with AAA, they'll tell you to leave your container in front of your house, in sight, until they come pick it up. Might as well store it in your shed and find a use for it, because they're not coming for it.
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July 2024 by Kelly Reinhardt
I called and had the wrong number for the service in my area. Honest mistake, same name different state. Whoever answered was really rude about it. Rude enough it made me leave a review. If I lived in that area I couldn’t imagine working with them.
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July 2024 by Bashar Alela
Been with AAA for 3 years so far and nothing abnormal. Very consistent with their service.
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July 2024 by Nick Maggio
Amanda was great!!!! AAA trash is my go to!!!
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June 2024 by Johnny Saysoff
Sat in my truck and watched AAA disposal put The recyclables, trash and yard waste all in the same trash truck!!
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June 2024 by T Schetselaar
We moved to Missouri 2 years ago and since AAA Disposal Services already had a dumpster here from the last home owners we just continued service.
However, they charged us for a “drop off” dumpster because everyone has to pay that, even though it was already on our property. We also purchased the every other week option for pick up of the trash. They missed our house EVERY TIME! The only time they would come pick it up is when I would call the following day to complain they again forgot us but the driver would mark down that he did pick up our trash. It was so frustrating and we had so much pileup because they would forget us and make us wait until the following week if they forgot us. So we would only get service once a month (because we would call and wait)and then they would charge us for all the stuff saying they did the job. They messed up our billing and would only take off $20 when they missed a pickup when that wasn’t even half the amount for the 2 times a month they would come. So glad we switched to someone else over a year ago. I would avoid this company living in the rural parts. Wish we could have had better service because it would have worked out perfect if they didn’t forget us EVERYTIME! We are located in Ray county
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June 2024 by Andrew Brennaman
Switched to AAA a few years ago and over memorial day weekend we moved to a new house. I called them on Thursday knowing that the service would be one day behind since Monday was a holiday. They told me I was all set for the new address and they would be there on Saturday. No pick up Saturday. So Monday I called and said no one picked up my trash and they said the soonest they could get to it was the following Friday, I said that was unacceptable, and they just said "Sorry". Fast forward to Thursday I called to make sure they would be here today they said I was on the schedule, But no pick up today either. When I called them first thing on Monday morning, they open at 8, someone finally answer the around 8:07 and then hung up before they said anything, then the phone line was busy until almost 8:30, which I am assuming someone put all the lines on hold until they got a couple cups of coffee in them. Now I am being told the soonest they will be out is the following Friday. When I asked to speak to a manager they said no one was available. They had no problem sending me the bill at my new address but try and get them to do the service is almost impossible. Hope this review helps someone from making the same mistake I did.*****UPDATE****** I canceled service back in June and they have yet to pick up their barrel, it is now December! ****UPDATE**** They finally picked up the barrel after January 1st 2019 cancelled service June of 2018
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June 2024 by T Eiken
I was raised with the thinking that if you make a mistake, you own up to it and make it right. Wish I could say for the same for this company
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June 2024 by Philip Ralston
Incredibly disappointing. Never had an issue with there service up till three weeks ago when my ring doorbell caught the AAA driver going through my mailbox. I simply called them to inform them and against my better judgement was very nice about it. Now three weeks later they still are not picking up my trash. They tell me it's not a coincidence. Has nothing to do with the phone call. I could have chose other avenues to pursue this issue. Somehow now they've tried to make this my problem by trying to punish me with no service. TERRIBLE SERVICE....
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May 2024 by nin web
Impossible to get ahold of. Very frustrating
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May 2024 by Jamia Burcham
I’ve been dealing with AAA trash for many years. I was surprised to see that they had a low rating online so I felt the need to give a review. Other than calling and leaving a message one time and not getting a return call, I’ve had a very good experience with this company. No company is perfect but I find AAA to be one I stick with.
