UScellular provides excellent customer service, with agents who are professional and attentive. Customers appreciate the helpful assistance in selecting the right phone, such as the Samsung Galaxy S23. The staff not only answer questions but also help with setting up new devices, applying screen protectors, and transferring important data like apps, pictures, and contacts. Many reviews highlight the thorough care and support received during the switching or upgrading process, making it a standout experience for customers.