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October 2022 by Kenzi C.
Very frustrated with Walgreens today. I scheduled an appointment with them to get my COVID-19 vaccine shot at 2:50pm. However, when I arrived at 2:30 there was a sign on the door stating that the pharmacy had closed at 1:30. I totally understand that there is a staffing issue at this time, but Walgreens has my contact information on file and could have informed me before I arrived at the appointment. I consulted the lady at the check out and she went to speak with her manager who never came to speak with me directly. Although she was really helpful, there seemed to be no remorse for not contacting me and I was directed to come at 9am tomorrow or wait in the waitlist (which is always very long). Walgreens' failure to communicate costed me much of a day, that could have easily been prevented or rescheduled via email.
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January 2022 by Nancy F.
In the early evening I dropped off a prescription (I called ahead to see if they had it in stock) and seeing they were extremely busy I said I would pick it up the next day. So, I went inside to pick it up.. it was way too crowded. I then went through the drive through. I had given myself 40 minutes to pick up this prescription before getting on the highway to catch a plane .. I was doing great until they said they did not fill my scrip. I said I dropped it off last night and needed it now in order to be on time for my plane (3 hours away). The pharmacist stopped filling scrips to come over to the window and tell me there would be an hour wait! She had 8 ppl in front of me! I told her actually I was way ahead of them since mine was there since yesterday. In the time she stopped what she was doing and explained that to me she wouldn't fill it....she could have popped my medication in a bottle and we both could have been on our way!! She shoved my scrip back through the window and left ... customer service at its worst. CVS filled it right away ( thank goodness). It was cheaper too
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December 2019 by John D.
Called to ask about a price of an item, the lady who answered said "she couldn't check because she was behind the counter." Really? You couldn't help out a potential customer?
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September 2019 by Sue L.
90% of the time when I have had to use this Walgreens pharmacy the wait has been atleast an hour. If I try to call before coming to pick up a prescription I am on hold 30 plus minutes before can even talk to a living person. Right now I am waiting in line at the store, they have 3 cash registers and only one of those are being used, and that cashier is also working to fill prescriptions. The line at the drive thru was 3 deep which can take 20 plus minutes per car to move. Finally, the store manager has opened another register. Now I'm told there isn't even a record of me calling this morning to transfer my prescription from another pharmacy. Also I had picked up a cane in the store that I wanted to purchase, but after the experience I've had with them today decided not to get it and I left it at the front register and started to the door when I heard the cashier there say "I wish I could reach...." I didn't hear the rest of what she said but when I asked her she couldn't give me an answer. Just made me wonder if she meant she "wished she could reach" me with the cane.
