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October 2023 by Delaney Martin
Amazing customer service! We were really in a bind with tire issues, and they went above and beyond to help us. So kind and also very fast!
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October 2023 by Christy Hatfield
Great service on short notice. We recommend going here for your vehicle.
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September 2023 by derek storck
Good overall but too commercial for me...but I don't eat fast "food" either
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August 2023 by JEGoble
Was referred to Dobbs while traveling ... VERY PLEASED with the outstanding customer service and selection/availability of tires. Dobbs checked EVERYTHING, changed four much-needed tires and quickly got me rolling again!
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July 2023 by Reva Wright
Never again! Husband decided to see if they had time balance the tires. Got it right in. Go to leave and the car coded with traction control problem before we were even out of the lot. Pulled back into parking spot. Husband went in and told Ben. He came out with the computer. Ben couldn't figure it out so he went and got another guy that "knew the computer better". He said it was throwing several codes and thought the tech had probably bumped the sensor. He cleared the codes. We drive off and it throws the code then goes off back and forth. When the code is up, the car shifts poorly and throws the check engine light. We go eat some lunch and husband is looking at it, the old stick on weights are still on the wheels. Husband has been in car repair for a long time and owns a body shop. Been around the business for decades. We look at the bill and it says tire rotation too. Took the car back. Ben says rotation is part of the balance. They changed the direction of the tires. Husband had just done a rotation. Asked how it was done so he can put them back. Told Ben about the code still coming up. He offered to take it back in. Husband said forget it. Afraid it was going to be worse. Car still rides like it did before they took it in. Husband will have tires balanced someplace else. After the fact, we read some reviews. Lesson learned and will never go back. With owning a body shop, we will refer people to good places or discourage from bad places. Dobbs in Cape is now on the discourage side.
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June 2023 by Scott Stause
I installed new struts and shocks on my car. So it needed a front end alignment. Called Dobbs got a price quote 99$ Told them I would drop it off the next morning( since alignments are first come first serve)Drop it off at 6AM and go to work. I get a call saying that the rear was way off and front was off and needed an alignment bolt. Bolt was $35 ans a half hour labor. Told them to go ahead. Even though the tires have 50,000 miles on them and are wearing perfectly. So alignment should have been able to be put back without parts. They call and tell me the car is doneI go to pick up car and bill is $245. Didn't add up to me so I said somthing about it. He said bolt kit was $39 alignment was $119 and labor was $75. I didn't ask what their labor rate is so it is what it is. But parts and alignment were both more than the estimate. I mentioned it and paid the bill under protest. Told them that was the first and will definitely be the last time I will do business with them.I just hope the alignment is right because tires are not cheepBE WARE OF THEM NOT HONEST AND DEFINATLY NOT FRIENDLY .(but will definitely take your money)
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June 2023 by Ryan Kelley
I've had a good amount of work done here on an old 2006 Lincoln Town Car. Quick friendly service, fair pricing, and have never had issues with their work quality. Great group of folks!
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June 2023 by Brady Gilliland
Always outperforming the competition and doing so with great, friendly staff. Can't say anything bad about this establishment yet.
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May 2023 by Nicholas Presley
I recently had the misfortune of visiting Dobbs Tire Center, and I must say that I was absolutely appalled by the terrible customer service and blatant attempts to rip people off. From the moment I walked in, I could tell that this was not going to be a pleasant experience.The staff at Dobbs Tire Center were incredibly rude and unprofessional, and seemed more interested in making a quick buck than actually helping their customers. They were pushy and insistent on selling me unnecessary services, and when I tried to decline, they became aggressive and tried to guilt-trip me into buying their services.To make matters worse, when I did agree to some repairs, the staff took an incredibly long time to complete them. I had to wait for hours, and when I asked for updates on the progress, they were dismissive and unhelpful. When I finally got my car back, I noticed that the repairs were shoddy and incomplete, and I had to bring it back in multiple times to get the job done right.But the worst part of my experience at Dobbs Tire Center was the blatant attempts to rip me off. They charged me exorbitant prices for their services, and when I questioned the costs, they were evasive and unhelpful. I later found out that they had charged me far more than other local repair shops for the same services.Overall, I cannot stress enough how terrible my experience at Dobbs Tire Center was. Their customer service was absolutely abysmal, they tried to rip me off, and their repairs were shoddy and incomplete. I would strongly urge anyone to avoid this place at all costs and find a more reputable repair shop.
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April 2023 by Andrew Moore
I really appreciate the great services, price range and friendly staff at dobbs tire and auto centers! Thanks a bunch!
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April 2023 by Cindy Dees
I have tried to get a vehicle inspection 3 times. Always too busy, don't take appointments. I guess I'll try to be there when they open at 7am.
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March 2023 by Jeremy Pickett
Seems to be fair enough on cost. The problem is while sitting and waiting for a front end alignment my wife and I along with our chid had to sit and listen to one of the employees telling his other buddies a story with every other word being the F-word or GD. I looked at him while he was in the middle of his story and he looked at me sitting next to my wife and child and continued his cussing. It was very unprofessional and embarrassing on his behalf that he seemed to not be bothered by it.
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February 2023 by Jay Miller
Jeff fully examined my tire situation and made helpful suggestions, but without being overbearing. I can tell he takes customer service seriously! I couldn't be happier with how well I was treated, and the price was reasonable too.
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February 2023 by Cheryl Burton
First time getting the oil change for my car and the service was great! Friendly and professional.
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January 2023 by William Foster
They had great prices and the salesman Jeff was very knowledgeable and helpful! They’ve always been able to get me in and out quickly and easily, when it’s time for my next set of tires I’ll be back for sure!