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January 2024 by Gq G.
I walk past five employees plus the manager of the store not a single one asked me did I need help with anything I walked around the store for about 10 minutes before I left couldn't find the product online it said it was there terrible service everybody's putting up product instead of helping the customer put up the product at night time help people during the day.
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December 2023 by Amanda Moon
Made a big purchase stove, dishwasher, washer and dryer and it was an absolutely horrible experience. They never told us that they didn't install dishwashers. When we called we were told that they would call a plumber and we would be charged for them to install it. We will be giving our business to our local smaller hardware stores.
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November 2023 by Ryan M
Will never shop here again, terrible customer service. You can never get any help, if you do, the person doesn’t know what they’re talking about. Purchased several items from here bought a door they delivered it. It was all beat up. Then they re-delivered it and it was the wrong size purchased lumber from them had it delivered. They threw it everywhere instead of stacking it nicely. Save yourself time and money Do not shop here.
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November 2023 by Debbie Miller
Had the worst customer service today at this Lowes of any Lowes I have ever been in. Guy with name tag-Dee was RUDE, unprofessional, no customer service. I was a complete bother to him. Will NEVER go in this Lowes again!!!! Only good thing of this was we found the item $50 less at another store.
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November 2023 by Sarah T.
I went today to buy a Christmas tree. No one was in the area, but I had one other item to look for, so went to the Home Decor area. On the way, I passed the self checkout and asked the very helpful lady there how to get a tree. Were they in boxes, or what? She explained that they were out in the greenhouse area in boxes. A few minutes later I went out to the greenhouse where a woman was working. I asked her if I could get help with a tree when she had a chance. She totally ignored me and left the area after a few minutes. So I went inside to get a cart. Two young men were inside goofing off and let me have the cart but didn't ask if I needed help. I wrestled the tree, probably 80 pounds, onto the cart, rolled it back inside, and checked out in the self checkout aisle. Once again, THAT lady was very helpful. I should have gotten her name. I said I needed help loading the tree because I have a bad shoulder, which I had already aggravated by loading the box and wheeling the cart so far. I was parked right outside in the Veteran's parking. (I was wearing my jacket with my Navy insignia on it too.) She had a hard time finding anyone to come load the tree. I finally rolled it out to my truck and a fellow veteran helped me load it. As I drove off, a couple young men came out apparently looking for me. I still got the bullshit "thank you for your service", though. Not happy and may not be back after shopping here for YEARS. Nobody seems to care about customer service anymore.
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October 2023 by Steve and Jen McBride
I have a kitchen faucet I bought at Lowes that has a lifetime warranty . I purchased it because of the lifetime warranty after wrestling the faucet out returned it to Lowes to be told it’s a manufacturer’s warranty ( your problem not ours) I had to put the faucet back in now I’m in waiting for a return order from the manufacturer so I can then return it to Lowes so I can take the faucet out again take it back to Lowes to get my faucet replaced! Their new moto should be “ It’s your problem not ours”. I’ll be closing my account at Lowes that I’ve had for 20 years after this nonsense!!
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September 2023 by Amanda Carpenter
Lowe's is an Awesome!! store I did some shopping today and they had some sales during this Labor Day. The people there are nice kind and very helpful! and they do speak to you. No matter what department you are shopping in someone will come along and ask you do you need any help? Plus they have an assortment of all kinds of products for your needs! Awesome people! Awesome store!
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September 2023 by Matthew Bradford
Went in around 8 pm to shop for a washer and dryer set because ours went out on us. Beck, the assistant manager, greeted us immediately as we walked up to the washers. He jokingly asked if we were looking for a set, and we said yes. He told us all the great deals Lowes had going on that we would have been clueless about. We ended up buying a new set with his advice. My wife is pregnant, and I was going to load and unload the set myself. Turns out, beck was able to get us free delivery and install on our new set as well. So he saved us a couple of hundred dollars and a late night of hard work. Thank you, Beck. This man needs to be recognized
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September 2023 by James Kieft
The tool rental department is fantastic! Mike, Christy and Austin were phenomenal. I rented two items and the equipment was ready and they helped load them in my truck. My job finished early so I got a rebate when I returned the equipment. They also helped me unload the equipment.
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September 2023 by Caraline Andren
Well I was looking for the store for this dog shampoo where my husband bought this dog shampoo it is the best flea and tick for pets.Anyway about Lowe's well I seen one young man at the cashier line alot of stuff but they are not cheap so if your on a budget or don't have much limited budget I wouldn't recommend there.
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August 2023 by Latoria Mayfield
On or about May 28, 2023 Emma Roberts went into lowes to order new countertops for her kitchen. Everything was supposedly confirmed, deposit paid and lowes was in control of the installation. Unknown to me lowes subcontracted a company called hallmark stone to install the countertops, when they came I thought they were a part of lowes installment team and allowed them to start on the project, two young men came, one black and one caucasian .They did the removal of the old countertops, sink and faucets. Put new tops on and a new sink and because I did not have a new faucet to be installed they told me to get one and they would come back, drill the hole and install the new faucet. The person from hallmark failed to cap the water lines off and the next morning I got up to approximately 2 1/2 to 3 inches of water on my kitchen and dining room floor, they caused a water leak, which caused over $22,000 in damage to my floors and cabinets, everything had to be replaced. Lowes neither hallmark would take responsibility, and hallmark stones insurance company had the nerve to say it was my fault! My insurance company had to take that $22,000 hit, which is gonna cause my insurance to go up or the company will drop me. I spoke with people in supervisory positions at lowes; Brandy, Daryl, Beck, then a Desmond in something like a resolutions department, everyone promised to help and to this day I have heard nothing, and my insurance company is stuck with over a 22,000 thousand dollar bill. Lowes is not a reputable company in my opinion; go to Menards or Home Depot.STAY AWAY FROM LOWES
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August 2023 by Tammie Strong
Bought a hot water heater looks like a fork lift ran thru it. They will not help us. Gave us the run around.
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August 2023 by LeVa Clement
We will never use lowes for home improvement again. We tried to have a cover replaced over our patio. We bought the materials that they recommended, and they recommended a man (Lance Bleckler) doing business as L. B. Construction to build it. They arrived to install it, but it was so flimsy it wouldn't even stay up. Then Lance took it back down.. they only had a small part of it up.. and returned it to Lowes, who refunded our money. Lance has disappeared with the money and is not returning calls. We recently found out that his insurance company has dropped him due to the complaints against him. There are several people looking to sue him, and I heard some are suing Lowes because they recommended him. He had a really bad reputation for scamming people, and Lowes still recommended him.
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August 2023 by Ꮭꇩꋪꆭ ĦǺÜรkiи
Excellent variety, helpful staff, and a well maintained store. Overwhelmed by all the cool home improvement ideas that they had for me!
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August 2023 by Chris Goodyear
They two guys that helped me get a door and the tools I needed was great they really helped out and answered all my questions