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January 2024 by Christopher Macke
Excellent experience. I used the app to reserve the dolly, showed up the next day and picked up. Made a quick trip delivering my son's car to the VW dealership in Marion, IL. Then returned the dolly after hours in their drop lot. Worked great! Thanks!
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November 2023 by Schism Clamato
Was not an enjoyable or beneficial interaction doing business here with this new management
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November 2023 by Lane Freeborn
Unbelievable experience. I’ve used u haul so much but I’ve never been treated with such disrespect in any consumer experience ever.An employee was upset that I parked in the wrong location, which I was not aware of as I was not informed I couldn’t park there and this section of the parking lot was not marked in any way that customers could not park there.To “prove a point” (those were the employees words) they blocked my car on in on both sides with two u haul trucks. They were within inches on both sides of my mirrors and went over the yellow lines on each spot. They could’ve easily caused damage.When I confronted the employee about this they went onto justify it. If I was really parked in the wrong location I had no way of knowing with our proper signage, being an employee, or being informed by the employee who help me with my reservation. None of those things are the case.Another employee instructed her to no longer speak to me because I was upset. Then she was rude and sarcastic ending the exchange with a “have a nice day” that was condescending.I’m honestly shocked by the behavior. I would’ve happily had a conversation about this and learned for next time. The retaliation felt like harassment and it was inappropriate and unprofessional.
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November 2023 by James Hathaway
I rented a 26 foot truck to move my stuff and also had rented 2 storage units for about 4 months. These guys are so up beat and helpful and made for a really enjoyable experience! I made a new friend with Zayd at the front desk who goes above and beyond to make happy customers! Thanks guys!
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October 2023 by Tyler Ruble
Very unorganized. Staff was very unprofessional - cursing and bickering about why they didn’t have my uhaul at location that I had reserved 3 weeks prior.
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October 2023 by Dru Reeves
Excellent customer service. Online check in for a truck rental through the app was quick and saved lots of time.
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August 2023 by Jeremy gantt
They also have trucks for rentals so that's a big plus.
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July 2023 by William Paul Plumlee
Great business, great folks; professional and accommodating, well maintained equipment and facility. I rent equipment frequently and a storage unit, and highly recommend the security of the facility and the efficiency of their service/family oriented business
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February 2023 by Jodi Bradfield
The manager was not the friendliest as far as customer service goes, but overall the rental experience was good and I even had no problem extending the rental for an extra day. However, I caution you, do not forget anything and leave it behind because you will never see it again and they will not offer any assistance to resolve the matter.
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February 2023 by Margo Walker
I want to thank Brandy and Tammy they was a big help!!! We appreciate y’all!!!!
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January 2023 by Michelle S.
We went in to buy a simple tv box. We tried to enter the side door that I had used the previous visit but it was locked. We got back into our vehicle and drove around the back of the building. As we approached the opposite side, we saw two trucks being cleaned. There was a small lane between them and a row of trailers. I had room so I slowly and carefully began to pull through. Suddenly two employees jump out, flag us down and onw began to LITERALLY SCREAM AT ME when i rolled my window down. He's yelling that it's not a road and cut through and I needed to back up. Interspersed through his screaming were many foul curse words. I told him -I'm driving slowly and not cutting though-just trying to find an open door. We said there was absolutely no reason for him to come screaming and cursing at us. He finally calmed himself down and gave a rather insincere apology. His behavior is what turns customers away. There were amlion ways he could have handled it in a professional manner. Needless to say- we only had a small purchase to make but won't go there. I will never shop somewhere where I'm am spoken to in such a manner.
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December 2022 by A.D DeShaney
I wouldn't recommend this place to my worst enemy 24/7 access YOU CAN FORGET ABOUT THAT because it doesn't EXIST so they lie about that . If your there longer then they like they will come and " babysit" you to where you just feel akward and leave, SO if your looking for liars , limited access to your things , unprofessional customer service then this is your go to spot!!!!! STAY AWAY FROM THIS PLACE !!!! RUN RUN
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December 2022 by Amber DeShaney
I wouldn't recommend this place to my worst enemy 24/7 access YOU CAN FORGET ABOUT THAT because it doesn't EXIST so they lie about that . If your there longer then they like they will come and " babysit" you to where you just feel akward and leave, SO if your looking for liars , limited access to your things , unprofessional customer service then this is your go to spot!!!!! STAY AWAY FROM THIS PLACE !!!! RUN RUN
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November 2022 by Nick Wright
These people are very shady. My total for a pickup was $495 and they also charged me for $10 worth of insurance was “required” but never mentioned.
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August 2022 by Floyd V
They did not let me know they put a $250 hold on their pick ups and vans. I have rented multiple times in the past with no problem or hold. I went in twice first trying to rent a pickup for 2 days and was told there would be a $600 hold. Went in again for a van and was told there would be a $250 hold for a day. That amount is ridiculous!!! I don’tKnow if it is a standard procedure because I have never had that kind of a hold from uhaul.
