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December 2023 by Danny Gordon
I have had to have my jeep in for repairs twice. Both times Tyler got me right in and back on the road the same day. Tyler was very polite and helpful.
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November 2023 by Laura Tanton
Best car buying experience I’ve had! Eddie was great! Fast, friendly and called to ask how I liked my new Jeep. I’ll look here first when I shop again.
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September 2023 by Tom T.
Stay away from this unethical business. This dealership uses false price advertising to lure in potential buyers with significantly lower car prices featured on their website resulting in false prices throughout all online car search portals. Their online advertised price does not clearly state conditions, nor it suggest there might be conditions (by marking it with asterisk for instance) to be aware of. I was able to find one mention of a condition buried in the tiny font in the footer of the page stating that price featured assumes financing through this dealership. I did find that unfortunately after the fact. In addition to advertising lower/unattainable price, sales person never mentioned this is something I need to know before making 150 mile drive to purchase a car, I also called ahead to confirm what I need to bring as this will be a cash purchase. Once we arrived, test drove the car and time came to make a purchase, sales person comes back with price over $2100 higher than advertised, explaining that their online price is only if we finance and trade in old car. We were ok with financing part of the purchase to get this price, but sales person was adamant that we need a trade in on top of financing. Again I will mention that on their website there was no mention of trade in requirement. Absolutely wasted time, what's worse the car was well worth the extra $2100, and we would have paid it if we knew that upfront, but we refuse to give business to shady business people - stay away, there are plenty dealerships with good people.
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August 2023 by S W
Brandon is the best!!! He is so accommodating and extremely kind. He works so hard for his customers . Ask for Brandon :)
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August 2023 by beverly roush
So our SUV overheated 2 hours into our vacation and we stopped here to have it looked at. Long story short, we bought a new used van. JJ helped us and really listened to what I wanted in a new vehicle. It was stressful to have to shop unexpectedly for a car on vacation but JJ really made it better with no pressure. Usually, I research and spend a lot of time deciding about a vehicle purchase but we didn’t have that luxury. So, got a Honda Odyssey and took off on the remainder of our vacation not even sure we would like the vehicle. Well, JJ was right (because he listened to us) and it seemed like everyday we found something more to like about this vehicle. It fit our needs perfectly! Want someone who listens to your needs and helps you pick out something that fits what you need - ask for JJ! After vacation, we needed an oil change. Service department was great! Even remembered who we were without giving our name. I want to give a shout out to this service department because they consistently went out of their way to help us so we could have a good vacation!
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June 2023 by Richard Desjardin
Had a good experience and got a good deal I’d recommend them
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April 2023 by Allen Miller
I traded a newer 22 ram 2500 for a new ram 3500 and when we made the trade deal I was told I'd be giving dealer cost for the new truck, I never seen a price when signing papers I just took Kevin's word for it to being honest. He sold it over 8k more then agreement then the transmission left me in it after 3 months with only 10k miles so I asked for a rental while it gets fix and they said we can't help you with that. With that said I'll never trade or buy from wood ever again!
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April 2023 by Ann Ronquest
I have not purchased a vehicle from them but contacted them about one they had for sale on CarGurus. Wanted to give a shout out to Brandon Baum who has been incredibly helpful in trying to get us into what we want at the best rates. Always friendly, not pushy but persistently helpful. Thank you!
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April 2023 by Chris Tubaugh
J.J. took great care of us today! Quick and easy
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February 2023 by anna kelly
Sent my payoff check to the wrong address it took 3 months to get there so the other car wasn’t paid off and it reflected my credit now having a hard time getting a nice home because of it. Thanks a billion.
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November 2022 by Amber Nelson
Will NEVER deal with the service department again! My husband took his truck in to get a recall fixed and as he went to pull off the lot noticed a crack in the top of his windshield. He turned right around a spoke with the service manager who claimed it was there when they got in the truck. I drove the truck the night before and my husband brought it in the following morning. My husband is tall and the crack would have been right in front of his face. They claimed 2 of their mechanics saw it but the crack is only visible inside the truck. It was not on any of our documents seeing as we hadn't owned the truck long. It was not on their documents. The service manager told my husband told to call our insurance company to get it fixed and of course it's a $500 deductible. I will never recommend this company to anyone.
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October 2022 by Lynn Robertson
I didn't buy here because we went with another vehicle. However, the salesman Austin Nail was great. Thanks for your help!
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October 2022 by Flo V.
Traveling from Kansas City, MO, our 2012 Ram Truck had the engine light come on. We stopped, checked oil and other fluids, temperature was running spot on..... all looked good. Heading to Joplin, 3 hrs away, we got our Coach parked and looked for a dealership nearby. Found Wood Dodge/Jeep/Ram dealership in Carthage... 15 miles away! Great ! We drove over around 1:20 in afternoon. Talked with the Service Tech, Tyler about our problem. AND, that we were only in the area one night. He was a very nice, friendly, gentleman, attentive to our needs and let us know he would have someone look at it right away. Ok.... Cool. We'll wait!! Blessing #1~ Tyler came out, 15 mins later to let me know the problem... a faulty oil sending unit AND they had the part in stock. (Blessing #2). We gave him the green light to fix it. Surprisingly, 20 mins later, Tyler handed my keys to me and said..."you're all set ". (Blessing #3). How lucky could we get...... We were in and out in under 1 hour!!! Fabulous people to work with. We were not in the market to buy a new truck... but to have them repair our truck so quickly, was a good thing !! A big thank you goes out the them. We're able to move on down the road tomorrow to continue our travels.
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September 2022 by Christopher Myers
Do not try and schedule a service on their website. It will notify you that your request has been submitted and a service manager will get with you shortly. This will not happen and you will waste time like I did going in to ask them about it only to be told their website doesn't work and there is a two week wait for an oil change...
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July 2022 by RK Creations (Blink)
Great place to shop for a vehicle. Wasn’t pushy at all and we got a great deal!
