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September 2025 by Jill Cronin
After a HORRIBLE customer service experience at the O'Fallon location this morning, I called the Chesterfield location and spoke with Brianna (I hope I’m spelling her name correctly). She was incredibly kind, patient, and helpful. She listened calmly to my concerns and walked me through several issues over the phone without making me feel rushed or dismissed.
To top it all off, they let me stop by the shop to ensure my car was safe to drive. The technician, Alex—who was also extremely professional—took the time to remove some loose, dangling parts and made sure everything was secure until I could get the necessary repairs done.
Their kindness truly turned my day around after what had been a really frustrating morning. The world needs more thoughtful and considerate people like them. Thank you both so much! 😊
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September 2025 by Jantzen Davis
Went in for some work, Barb helped me out and i couldn’t be more happy! Honest and fair will return
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September 2025 by Mike Stroot
Well, I had another accident. Same car. Same side. And once again, the work is impeccable as I’m sure it will be next time.
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September 2025 by Mr Pants
The quote was off by $1,700 more than doubling the amount owed and they took almost a month to get the work done. Not to mention it took a month to get me in. Minor damage. I guess I should have known something was up with the the tents outside. Are we putting people in those during the hot summer!?
I walked outside today and noticed the paint job was absolutely terrible. I'm just disappointed. Won't go back.
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August 2025 by C R
It took 30 days to repair some dimples from hail. First they said 7-10 days, then later 20 days, then 25, in the end it took 30.
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August 2025 by Collin Stannard
Overall quality of work is very high. The staff is friendly and was very attentive to a small correction that needed to be made to the repair after I inspected the work. They did what they needed to do for me to be 100% satisfied with the work which, at the end of the day, speaks volumes to their customer service and how much they value my business.
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August 2025 by Joy Blair
Thanks so much. Above and beyond services. Reggie was exceptionally amazing. Very pleasant person. Kept me informed about every detail. Thanks Chesterfield location. God bless in Jesus name🙌🏼❤️
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August 2025 by Steve Rosen
Jesse was terrific!! Very professional and had great follow-up. Highly recommend them.
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July 2025 by S. Liu
Professionally and perfectly get the repair done.
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July 2025 by R R
Car looks GREAT after repair. Would definitely recommend. Manager was fantastic with excellent customer service. Great staff!
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July 2025 by keith olion
Fantastic customer service, and transparent communications. Car was delivered before estimated completion date! Thank you for a job well done!!!
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June 2025 by Joe Murray
Not sure if I want tot pay out of pocket or submit a claim to the insurance for hail damage on my Lexus, but Caliber refused to give me an estimate unless I submitted a claim. Guess my friends and I will take our business elsewhere.
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June 2025 by Abbey M
Just heads up , if you're taking your car here, use your insurance . Otherwise, they don't want your business. 🙄 I called two separate times which they stated similar things but this time I asked when things would slow down so I could schedule my car to be serviced there... Their response ? 'i don't know'
I had my car estimated back in May by them.
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June 2025 by Isabella
I still get nervous doing “car stuff” on my own, but everybody was nice and patient with me, it made me feel a lot more comfortable. The waiting room had coffee and popcorn. The man doing the estimate on my car was quick and gave me the necessary info. thanks!
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June 2025 by Alisa Mixon
Had to take my car hear for hail damage. The tech was fast in accessible the damage.
