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December 2023 by Erica Williams
Laura took such good care of me. Listened to my desires and made great recommendations for my budget. Not pushy at all, will be back!
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December 2023 by Reece Calia
Had a fantastic experience with Dylan! Very knowledgeable and helpful, would definitely recommend anyone who goes here talks to him!
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December 2023 by Erica
Reading is fundamental, so i did waste my own time, but this location helped as well. I came in to pick up an online order, and I saw a kiosk for pick up but was unsure how it worked. Only two associates and 5 customers, including me, when I walked in. No one greets you, and all seem pretty friendly once your turned to be helped. But I waited 30 minutes just for an associate who must've been getting off break or lunch to come in and assist a GROUP of people who literally walked in 15 minutes after me because they said, "excuse me can I get help." So, I, the customer who should of been next intercepted, and I can tell I caught her off guard. Her coworkers who were on the floor the entire time should have informed her that I was next but didn't so I can tell I startled her when i addressed her. I haven't had any other bad experiences here so after this time I probably will stick with my usual kays location off Lindbergh. Even though this is the only local outlet location. Overall my order was not there and the text was informing me that it was en route to the store and not at the store. Oops. But I'm dreading going back, so I should've just gotten delivery. Ugh.Update: went back a Laura was great. She ended a phone call professional to help and was pleasant.
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December 2023 by Miracle “Neviimsjourney” Jones
Thank you Laura, Crystal and the entire staff at Kay's Jewlers Outlet. Laura and Crystal went out of their way to find me a beautiful necklace in remberance of my beautiful mother who passed over a month ago. Thank you all for showing empathy and providing excellent customer service.
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November 2023 by Christina Lumpkins
We met Dylan at another Kay's and we spoke to him about a chain for my stepdad. He was very knowledgeable and friendly, not pushy. There was a slight mixup with the order, but Dylan was there to fix it asap and make sure we were satisfied. We ended up going to Kay's in Chesterfield just to work with Dylan for our next purchase. His expertise and customer satisfaction are far more than exceptional. We will continual to be customers due to Dylan. He is very warm and inviting, and helps you find what works best for your needs/wants and budget. I would highly recommend anyone who is shopping for jewelry check them out and ask for Dylan when you go!
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October 2023 by Crystal Mckinney-Chambers
The two sales persons Laura and Alicia were extremely delightful and helpful with going over and beyond with there expertise in the help of me making a purchase.
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September 2023 by Joshua Lochmann
I went to Kay not expecting to buy a ring on the spot for my girlfriend, but I was treated with exceptional customer service and amazing price consideration. This helped me feel more confident about buying a ring and helped me realize how important a ring can really be to a special someone. The amazing treatment I received changed my outlook on Kay for the better. We appreciate the help Laura gave us, she did a wonderful job
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September 2023 by juls v
We went in to buy a Leo First Light Anniversary ring from my Husband.Beautuful Ring !! The whole staff were warm and friendly ! Courtney and Kaiyla were very helpful.Thanks Girls what a great experience !!!
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August 2023 by Connie Mesecher
Laura at Chesterfield outlet in Missouri was delightful and patient with us - as our order took awhile to decide on! Very helpful and caring person!
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August 2023 by Austin Mitchell
Laura was very nice and helpful. She helped us pick out a beautiful Amethyst necklace. She also cleaned my girlfriend's ring for free. I definitely recommend this place.
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August 2023 by Hunter Adder
Kaiyla made the entire experience a joy! She's absolutely the one to go to for a professional, stress free jewelry choosing.
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June 2023 by Linda S
Dylan Sammet was the sales manager that assisted me at the St. Louis premium outlet. He went out of his way to go above and beyond and to help me with my jewelry and in answering any questions, concerns, etc. that I had. He was attentive and took his time with us versus rushing just to get to the next customer. I originally met him when he was filling in at the West County Center location, and based off of my experience with him there, led me to going out of my way to see him at his store. I couldn’t say enough about his awesome customer service.~Linda~Cuba Mo.
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May 2023 by Chris Simpson
Courtney was a really great sales associate, She was very patient ,very kind and helpful. She made our jewelry shopping very enjoyable, thank you Courtney.
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May 2023 by boi tran
Laura and Courtney was excellent! They went above and beyond to help my mother and I. She was able to get the most exception ring she ever owned at an affordable price! Definitely recommend to friends and family.
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May 2023 by Greg V
Will never buy from them again. Bought my wife a mothers day ring and 2 weeks in the opal falls out. Take it to get fixed and come to find out the opal is the one gem that "isn't" covered. So to get the opal replaced and fixed ended up costing just as much as the ring! Was also going to buy her a necklace there that day but they lost out on that. Diamonds Direct got our business and told us to tell them thanks!
