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December 2022 by Mike G.
large store, challenge to find an item and very few staff to provide direction. Finally found a HD worker, in a discussion with one of the few customers in the store. Waited politely while the other customer tried to get help searching for a particular sized item. The worker didn't know off hand, and was searching the racks. During a lull while the customer inspected the item, I asked the HD rep if he knew what aisle my item was located. A simple 'no' would have sufficed. Instead, the rep, evidently 'overworked' (no other customers in sight), informed me that he was assisting another customer (obviously)...duly chastised, I didn't wait for him to finish the lecture, told him "thank you", and left. I crossed the street to Home Depot, where I will do ALL my shopping in future. Home Depot, surprisingly, always has a full complement of staff, all of whom seem to want to be helpful. They also offer a 10% Military discount. Sad commentary on a store that has deteriorated in the past year.
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December 2022 by Cassandra S.
What a great location! Everyone no kidding every single employee was so kind and cheerful! We needed help with a smart lock and one employee helped but then grabbed another to get another opinion so we'd be happy with our purchase. Hands down the best lowes we've been to. The customer service was superb! Thanks lowes for helping us!
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September 2022 by Eddie R.
By far the worst customer experience I've ever had. I'm now embarrassed to be seen walking into a Lowes instead of a Home Depot. Lowes is for Hacks
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July 2022 by Shelly A.
Horrible service!!! Beware products with receipts are not returnable after 30 days with no notification on receipt of 30 day policy.
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July 2022 by Grace M.
This Lowes has the most horrible customer service at the return department. The lady name Maria kinda rude and also the supervisor. I have a Lowes gift card for $50 I've tried to used it and the lady name Maria tells me there isn't money on the gift card and I insisted that there's $50 On the card then she keeps telling me there's no money on it. so I've end up using different card. After I paid my stuff went to the car and went to Lowes gift card website to check the balance on the card. It shows that it has $50 on it. So I went back inside at lowes and told Maria that there's $50 on it. Then she tells me again, there isn't then I showed her that indeed there's $50 on the gifts card. Finally she check again and found indeed there's $50 on the gift cards with the supervisor showed her. Then even apologized instead was rude. So I complained told the supervisor how come they don't train their employees to learn how to enter when someone using gifts cards. She responded they don't need to know. "Wow" so I responded to her what's the point of the company selling Lowes gifts card if their employees doesn't need to know how enter how the gifts card use in a form of payment and how I may able use Lowes gift card if I can't use it? So dumb. Then Lowes company should stop selling those gift cards and Supervisor and employees was very rude at the customer service. I wouldn't used this business area. The other Lowes much better. People need to stop buying Lowes gifts cards.
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April 2022 by Michael Meyer
Chesterfield Lowes. If you order item and they say they will deliver. Expect the run around or maybe just lies. Waited 3 days. 3 different weeks for delivery. Each time items did not arrive they had an excuse. Then they would say item will be loaded and arriving following week. When you ask for Meyer who is listed as store manager you get a flunky. You might as well hang up. By the way my spouse had worked in retail for years back in the 80s and she was surprised by how the stories changed each conversation on the phone. So the answer is I have a Home Depot cc that I will be using more and more.
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March 2022 by Ray R.
Bought a washer on clearance and when we got it home we noticed it had parts that fell off underneath. Wouldn't drain (had to manual drain) took it back and they wouldn't do a return. They said when we bought it we had 48 hours to return. It had been 22 hours. Danielle the manager was very rude and unprofessional. I will NEVER SHOP AT LOWES AGAIN. I wish I could give zero stars.
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March 2022 by Aaron D.
Horrible customer service and help. Bought a washer that was defective and called to get replaced. After sending to the wrong people several times finally talked to someone and they told me replacement was ordered. Turns out they never ordered it! Now have to wait another week
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April 2021 by Richard V.
Wow, Lowe's Garden Center in Chesterfield Valley, St Louis County, was a horrible experience today. Can anyone say, "no help?" or "nobody knows anything?".... carts overflowing into the parking lot roads. I tried to by twelve $75 bags of fertilizer. Nobody knew the difference in the fertilizer, they could only point in the direction where there might be carts, they couldn't help me find if there was more inventory, told me they were just cashiers and didn't know about the products, or "I just know about flowers" .... I could go on, and on. It has been a couple hours and I am still furious that America has such bad retail service. I am finding an Ace Hardware and driving the extra 5 miles just to not give a dime of my business to Lowe's. Enough said!
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March 2021 by J K.
" Buyer beware. I tried to purchase a major appliance here. After 1 month of scheduled deliveries, 3 times the appliance arrived damaged, so I refused to accept delivery and one week they "no showed" on me. Ten days after I cancelled my purchase I am still waiting for my refund. They are blaming "corporate" I Contacted customer service and was told corporate did not need to authorize. My complaint has been escalated to the corporate office after another call today which was 64 minutes long, most of it I was on hold. I have spent hours on the phone and made 2 trips at the store when they told me the money would be in the safe. They have permanently lost my business. They are blaming me for contacting too many people to get my refund. They all lack customer service skills. I will never spend another dime at Lowes. UPDATE My complaint has been escalated three times by Lowe's customer service with no response from the person it was assigned to including the store manager and the district manager. It is now with the Regional Vice President. Until today my "history" had not been documented by the customer service department which is why I have to repeat my story over and over again. This is 15 days after I cancelled the purchase and 35 days from my initial purchase. The Regional Vice President never responded to the complaint. I finally received an email from the local store stating "they had exhausted all their resources and would refund my money" that actually made me laugh. I had to go to the store to pick it up. They had the wrong amount. After I provided the documentation again, for at least the 8th time I received the refund that was due to me.
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October 2020 by John G.
Lowes is a great Store to shop that they have everything you need for do it yourself type of people. They have great prices and price match as well. The people are friendly courteous and check out as fast. I recommend the store to anyone.
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April 2020 by Timothy B.
Ordered some handles for our new cabinets online for pickup late on a Thursday evening. I went to the store first thing on Friday morning at 6 am and they filled the order in less than 10 minutes. Very friendly staff, I also did some quick shopping while I was there. I was impressed with the wide variety of grilling tools, charcoal and even propane that they had in the store. I got my cabinet handles and they look great on my cabinets. Very positive experience at Lowes, I had several people there ask me if I needed anything. I also make sure that I use by lowes rewards card when I am there in case I need to return something and I lose by receipt. Works well. Great Lowes location!
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December 2019 by Alison W.
This is mainly a review for the woman in customer service (Shelly? or maybe that was the woman next to her.) I ordered something for hold one afternoon and then picked it up the next morning. The first thing this woman said was "Shame on you!!" using her fingers in a shameful gesture because I didn't pick it up the previous day. WOW. WHO SAYS THAT TO A CUSTOMER?? I tried to laugh it off with you saying, "why would you say that, it's the holidays?" I am a reasonable woman who thinks a lot before I speak. You told me that you're not supposed to hold it without me paying over the phone... Well, how was I supposed to know that? You did not tell me that, or that I had to come that same day. I'm sorry if you had an off-day or if other managers gave you a hard time. If so, maybe shame on them? But please, please do not say that to a customer- it is rude, it is impolite, and I am not your granddaughter that you might have said that to over the holidays. I hope that this feedback improves your interactions with people. And to the various other lovely lovely people (Mike from plumbing was amazing, as every other person, thank you for your help! It was one of the best experiences I've had at a Lowes. Unfortunately this woman really made it such a negative trip that brought down the whole experience. )
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October 2019 by Bryan B.
Some of the most rude and disrespectful receiving department staff I have encountered nationwide. Get in no hurry and attempt to mark you late and not pay for them dragging there feet. Typically have no problem and have a pleasant but slow experience with all the other Lowe's. Definitely making me reconsider even shopping at my local store.
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April 2019 by K H.
I bought my first and last appliance from Lowe's. Total amateurs. It was a painful experience from the beginning to end. To start it took 3 visits to actually meet an "Appliance Person". They are often not there during business hours. Other people will try to help, but admit they don't know much. After having a manager from another department help me find a refrigerator, we scheduled a delivery for the following Friday. I had to take all day off of work because they can't give you anything but a particular day. When they arrived they were supposed to hook up an ice maker to the refrigerator. They told me they knowingly brought a defective ice maker. WHY? I was told Chesterfield didn't have any working ones, but many of the other Lowe's locations did, and I'd have to schedule another day to get it. I guess their idea of customer service is instead of arranging a working one, which they had all week to do, that it's better to make customers spend another day at home. After several calls I finally got a hold of the GM who arranged for a working ice maker later that day. After a week, I knew I did not like the model they delivered. Not Lowe's fault, but they offer a 30 day guarantee. When I called, the appliance person said I'd have to come in to find a replacement. I asked to make sure they had more choices in the size I needed before I drove all the way there again. He said I'd just have to come in and look. When I got there, there were no appliance people working, as they had left early. There were also no other refrigerators in my size. I was then helped by a girl from another department, who helped me find a replacement online. Of course this could have been done over the phone. I paid for the 2nd refrigerator and was told the 1st one would be refunded as soon as they brought it back when they swapped them out. It would be 3 weeks to get the one I wanted. Fine. A day before the 2nd was to be delivered, I called Lowe's to verify we were still good to go. I was told no problem and they'd call me in the morning to give me a little better idea of when they might show up. The next morning I instead got a call saying that it never came in?? Okay...so we pushed the delivery up one more week. A week later the new one was delivered the old one taken away. A day later I keep hearing a buzz... I pull it out from the wall to find a giant puddle of water where the delivery person didn't tightly connect the waterline to the ice maker. I fixed this along with a temporary fix for the buzz which is a fan issue. Two days later. I get a call from Lowe's. " Hi. We just want to confirm your delivery for Tuesday". I say that's going to be tough because you already delivered this on the weekend. I ask if they can confirm my refund for the first refrigerator. Lowe's: "Um yeah let me check on that and we'll call you to confirm". Of course no call back. Today 3 weeks after delivery of 2nd refrigerator... No refund from Lowe's on my card. I'm pissed. I drive up there, get the girl to refund my card. No apology, or hint of care that they screwed up and a customer was inconvenienced. Now I look at reviews of this location, and what I read shows that I'm not alone. Maybe other Lowe's are better. I'm ashamed to say I'm a small stockholder in this kind of operation. One that I would never wish the same experience on anyone else.
