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March 2024 by Cheryl K.
Great experience. Friendly and knowledgeable staff and we were the only ones there, perfect timing! Sometimes it is a lot of fun to go browse and upgrade or even switch to new service, and sometimes it just needs to be done. This is a great place to go either way!
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January 2024 by Judy Burckhardt
Excellent service from Julie and staff. Was able to work through issues that came up when changing carriers. Would highly recommend this store and staff.
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December 2023 by Joe L.
I have been wanting to sign up for the T-Mobile 5g home internet service for a while now. When it first came out, I received an email message saying that it was available for $30 a month with a guarantee that the price will never go up as long as I maintain my current phone plan. At the time I was paying about $49 a month for Internet service for Spectrum and so I decided not to do it as it was new and the service from Spectrum was rock solid. Fast forward a year and Spectrum jacked my bill to $59.99/month on a promotional rate that will go to $69.99/month when it expires. I went to T-mobile about six months ago to sign up but unfortunately there were already too many subscribers in my area so I added my name to the waiting list. Last week I got an email telling me the service was available, I called immediately and signed up. The equipment arrived yesterday via UPS. It took about 5 minutes to hook up and works great. Now I'm saving $30/month and can finally say goodbye to Spectrum and their ever increasing rates, fees and taxes
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October 2023 by Corey
The employees were very kind and apologetic but I’m mind blown that the 4 people I spoke with had no idea how to remedy my problem and not once took ownership of their company’s ridiculous mistake. Nobody reached out to a manager or attempted to resolve the issue for me and this was after several visits and phone calls. Again, the people I interacted with were kind, but very disappointed in the customer service.
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September 2023 by Hurma H
Thanks to Stephanie for smooth customer service!
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July 2023 by Tim Kummer
Love the Ellisville store..... Mike the Manager is great to work with he is the reason for 5 stars ?
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January 2023 by Marc Goeke
Quick and efficient help. In and out in about 20 minutes with new device and plan.
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January 2023 by Cierra Adams
RUDE, no type of customer service. They will not greet you. They’ll look at you like yo don’t belong there
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August 2022 by Jordan Sheridan
Never have I ever wasted so much time I have made 5 visits into TMobile stores and every time I leave disappointed. They wanted me to pay $280 upfront when my trade in covered the full value makes no sense was told I could get a free nord n200 if I didn't like my current device come to find out that's only good the day you sign up our bill is $45 more than the original quoted price about as bad or worse than att
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July 2022 by Ken H.
I have read the reviews I don’t know whether a lot of those were on the weekend or not I can understand how the weekends can be crazy I was there on a Wednesday morning around 11 very nice personnel … I had to switch the phone over because I too was a Sprint customer and did not know why my phone wasn’t working… Was told about the the Sims card switch …
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June 2022 by christopher meyer
The customer service is great and the staff is knowledgeable.
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February 2022 by Luke Cristobal
Waited 2 hours and no one helped. There were 3 employees just talking to each other not doing anything.
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February 2022 by Kate T. Whalen
They're very friendly and helpful with solved problem with the mobile ?. Thanks Kate ?
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January 2022 by Chestys 782
Stopped to get the details on upgrading my phone. Manager was super nice and professional. They are short staffed of course. But, waiting on everyone as much as possible. Will be back.
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January 2022 by Laxman A
worst experience..Manager is rude...when i asked manager after an hour waiting , he said i can go to other stores...very rude..not recommended
