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March 2024 by M D
Definitely not fast. Might as well make an appointment somewhere. Took about an hour.
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March 2024 by Charlie S
Have gone here for a few years for oil changes and inspections but my recent experience has been terrible. I went to get my vehicle inspected and it failed for not having a horn and faulty seatbelt. The seatbelt works but the horn did not. I fixed the horn and have tried to get it re inspected 4 times in the past 3 weeks and get the run around Everytime I go. First the inspector was on vacation, 2 times after that he was gone. Today they say their tablet is down. The 2 most recent times I have called before hand to make sure they are doing inspections and get told they are, so I take off work early and get there and they tell me they aren’t. Very frustrating and unprofessional.
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March 2024 by Mike Mueller
Very fast, and professional, but Terrible Quality Service. Here are a couple of my exeriences. I've been going here since they opened because they are fast, but I really need to go somewhere else.Last week, I pulled in to get a $99 oil change. They finished and charged my credit card and began to wave me out. I asked him if he topped off the fluids, and he did not know. He asked the technician and they said my power steering was low and I could drive to the autoparts store next door to fill it up. I asked how low, and they said it was below minimum. They said they. did not have any power steering fluid. I asked when they would get it and they said in about a week. At this point I was simply amazed that:1) They charged me and did not even bother to tell me that they didn't fill up my power steering, and that it was below minimum. What if I pulled out and got in a wreck because of the steering! They did my last oil change also, and I bet they didn't fill it that time either.2) They had the gaul to charge me for a service they did not perform and then told me I could drive to the autoparts store next door to do it myself.3) I checked the receipt where they check off if they've checked the fluid or not. They marked it "Sealed" which means that they can't check it. I'm an engineer and I have never seen a sealed power steering system. This is a flat out lie.At the end of this, I asked them if they could go next door and get the power steering fluid. I had to wait, but they did finally fill my power steering.A couple years back they did the oil changed on my Pickup. They did not put all the bolts back after doing the oil change. I drove to Colorado and the whole time, the truck was rattling and the metal guard below the engine was wobbling. After my trip I told them, they ordered and installed the missing parts.My pickup used nitrogen for the tires and had green valve stems. When I left on one occasions I was missing one green valve stem and on another occasion I was missing a metal valve stem. I had to go buy a whole set of valve stems both times which was difficult to find.One last issue. On the last two oil changes they did not reset my oil change on my car's computer. It takes me an hour each time to get a computer, google how to reset it, and go do it myself. This should be a $25 oil change not a $100 one. The dealership charges $150 with a 150 point inspection. This experience is making the dealership look pretty good.Fast and friendly service, but can you please implement a real Quality System and perform the service you state??
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March 2024 by Robert Magrath
Nice folks, fast service.
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March 2024 by Abigail Steib
I did not just pay close to $100 for a full service oil change for the man to reply “you can Google it or look it up on YouTube “ when I asked him to reset my oil light. Customer service is so simple and common knowledge. I am so tired of paying my hard earned money for sub par service.
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March 2024 by Bryce Atkinson
Was fast, freidliest service ever!
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February 2024 by L. Johnson
I got my oil changed on my lunch break today and everything was great. Someone who previously changed my cabin air filter stripped the head of the screw (totally different company). But James, the assistant manager, took the time to get the broken screw out. Also, the general manager, Misha, even offered me a discount on a replacement filter.I usually go to another location, but I'll keep coming back to this location.
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January 2024 by Koby Craft
Great place for a quick oil change
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December 2023 by David M
Called in to the store to verify they do state emissions test. Got a non local representative who didn't understand Chesterfield is part of the greater St. Louis area. Was told they do tests at location, but when I arrived, the tech said they couldn't. The link with the state has been down for 2 months, and they can't do them. Then, I went to a different location and was told by my tech that they are just lazy and feeding my bull.
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December 2023 by Alec Aranda
5-star service from James! James was able to get us in and out and back on the road within a few minutes.
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December 2023 by matt lucken
James gave me the best service I've received in years from Valvoline. Will absolutely be returning to this location
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October 2023 by Kerry Andrews
I appreciated the thorough check on oil change, but check engine light came on 15 mins after I left.The tube from the valve cover to air intake tube was left disconnected
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October 2023 by Robert C
Valvoline in Chesterfield is by far the best oil change shop to go to. They are always honest and upfront about anything they come across. Even if it's to say that you still have a while before something needs to be replaced instead of trying to get you to do it right then. The staff have always been great people, and they do their work quickly and effectively with you still in the vehicle. I've found that any recommendations they make are the best way to go in hindsight. I'll definitely be going back to Valvoline for my regular, and full fluid service.
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September 2023 by Denise I.
You definitely should think twice before coming to this office for your next oil change. They recommend services not needed and overcharge for thing's covered under warranty. They told our teenage son he had to get a service done on the car, yes he agreed, but they let him to believe that there was really no choice. We reached out to the manager to express our concerns, he didn't even take the time to listen, and was extremely rude and told us too bad. When we contacted customer care, and asked for a regional office this was the response that we got. Isn't this what everyone wants to hear from a company? In case you can't see the picture it says that they would request the area manager review, but they're under no obligation to reach back out to us. Classy.
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September 2023 by B Gilbert
Fast and thorough service! Nate and James got me in and out quick! Nate made sure to double check and say aloud things were done on the hood. They were super friendly and efficient. Make sure to use the coupon on their website!
