Hawthorn Bank is known for its friendly and helpful staff who genuinely care about their customers. Employees like Jill Riva and others at the Clinton Ohio Street branch create a welcoming atmosphere, making customers feel valued and appreciated. The staff are personable, professional, and go above and beyond to meet individual needs. Many customers appreciate the bank's combination of advanced technology with the caring, personalized service of a community bank. Long-term customers praise the consistency and support from bank managers and tellers who are always kind, polite, and memorable. The bank also shows strong involvement in the local community, contributing to a positive environment. Overall, Hawthorn Bank offers a warm, helpful, and community-focused banking experience, with staff members who make every visit pleasant and personable.
Jill Riva is always so friendly and helpful. She calls you by name. You a person to her not just a customer. She is awesome.
December 2023
I’ve banked with hawthorn for 17 years. Bank manager Julie Hilliard had been incredibly helpful through the years. Being personable, relatable, and always striving to go above and beyond for her customers. She has been the one constant that has kept me a happy and returning account holder for all these years.
December 2023
I’m am so thankful for a bank with wonderful bank tellers . Jill Riva has always been so helpful, wears a smile , and remembers us by name each time we visit . I work at Cato and she has always been super professional, and very polite . I can’t thank you enough for what you do each and every day . Thank you Jill ,Candace
