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February 2024 by Julie Shiery
Sara Moore helped us. She’s knowledgeable, personable, professional. Love her.
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February 2024 by Heather George
Tyler was exceptional!! We encountered nothing but issues transferring our service and he remained professional, helpful and had a great sense of humor!! This kid deserves a raise! Thank you Tyler!!!
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February 2024 by Melanie Holtzclaw
Faster experience than I thought it would be!
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December 2023 by Wanda Allen
The lady who helped us, Fre Alls, went above and beyond to help us. She was fantastic!
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December 2023 by Dixie Williams
Derrick is the best! Go see him, he is so helpful and friendly. He is my favorite!
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December 2023 by Stacy Taylor
Helped but could have given more details
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December 2023 by kandi Rangel
The representative at the store, Derek on Grindstone in Columbia, forgot to set up my new iPhone 14 max Pro with it correct E Sim and I was not able to use my phone or clock into my work since my work app is on my phone and then I called customer service and they said that they could not help me. They didn't know what I was talking about. They said that I had to go back to the store. I then called the store and they told me that they couldn't do anything, but to wait and ask the manager they never came back to the phone.I then I called again to the store after 17 minutes of being on hold and finally Derek picked up and I told him what had happened and he helped me go to the correct settings and I was able to finally fix it with his help four hours later I was able to use my phone
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December 2023 by Pamela Evans-Smith
I purchased a watch for my son. AT&T had a promotion with buy one get one half off. I asked the salesperson if my husband wanted to upgrade his watch could I return the next day to take advantage of this special. I was told that this would be fine by 2 different salespeople. When I returned tonight I was told that it had to be at the same time.
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November 2023 by madison gan
Thank you to Sara and Chase for their amazing customer service and for all the help they gave getting into and fixing our AT&T account. If it wasn’t for them we would’ve switched providers.
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November 2023 by Zoe Polk
Had a great experience working with Sara at this AT&T location. Went in to upgrade my iPhone and update my name on my caller ID. It always take a while to get a new phone and transfer all of the data... but Sara was very helpful and made us feel like we were taken care of throughout the whole process.
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November 2023 by Rosa Valdez
The gentleman helping me was very easy to work with, very knowledgeable and put me right at ease. Fastest and easiest time that I have had upgrading my phone.
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October 2023 by Dena Driver
A special shout out to Herman Hopson Jr at the AT&T Grindstone Pkwy location for providing EXCEPTIONAL customer service to me and my family during our 10/26/23 visit. AT&T got a GREAT ONE! Super proud of you and how you handle business for the company. #repeatcustomer #exceptionalcustomerservice #1rep
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October 2023 by Theresa Miller
This is the absolute worst AT&T store to do business at. I purchased a phone and phone case from them less than 6 months ago and had to make a claim on the case because it had broke. When I went to make the claim through the manufacturer they needed a receipt which was fine if that store would’ve rung up the right case. I went back to the AT&T store and they insisted even though they know it’s their mistake they can’t give me a new one. And was told we are just sorry for your inconvenience by the manager that acknowledged the mistake. Again the worse store and management I’ve ever dealt with.
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October 2023 by Martha Gibbons
Bryan at the AT&T Nifong Boulevard location in Columbia Missouri was helpful. He was polite, professional, and most of all. PATIENT! Thanks!
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October 2023 by Joe Short
Called store 9:00 am and wanted help on understanding price info I received in an email from at&t on phones we ordered. Was told that the supervisor Chris was busy, he would call me back. After 3 hours called again and this time she scheduled a 2:30 pm call. Didn’t receive call, called back and Chris wasn’t in the office. Very inconsiderate!
