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March 2024 by Keith Henry
Excellent service. Friendly, attentive and prompt.
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February 2024 by J Johnston
Staff at this location provided me with outstanding customer service and a wonderful rental experience. Customer service through the main Avis call center is horrific.
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February 2024 by Michael Steeves
Disappointed, rented a full size 4 door truck and got a mid sized Jeep Gladiator with manual cloth seats that smelt like cigarettes. They had nothing else to give me.
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December 2023 by Premkumar Nattanmai
The staff at Columbia, Missouri Avis/budget rental car center are very kind and helpful making our rental car experience a very pleasant one. I would highly recommend to all my friends and relatives to rent car from them.
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December 2023 by Dale Donnell
The car 2023 Nissan Altima was nice clean! The staff was friendly and helpful. Thanks again!
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December 2023 by PaulyD314 W
I was charged 4 days for. 2 day rental after being told that I could drop the car off at night when I call the company and told them what I was told they said there’s nothing they could do even though I was told by the person working there that there was no charge for night drop. I will not be using this place ever again. Update I want it to be clear the person who works at the local Avis is awesome always helpful and takes care of his customers. Avis phone support is horrible
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October 2023 by Dagao Gao
Dishonest store. One day rental of "Standard SUV Ford Edge or similar" online quotation is $116 which emailed to me, but when I return the car and get bill in person, the price is increased to $157. The customer Service guy who wears glasses is also very rude, when i asked him how to operate the car, he said, "you don't know it ? it is same as the other car" and very inpatient only showed me how to switch from park to drive, and R.
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October 2023 by D'Mitri Farthing
The price was decent, rental process was smooth, and the car functioned well. The owner is very attentive. I would rent from here again! Thank you!
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August 2023 by GovernorPemulis
In the past, I've always used the Enterprise across the road (mostly out of habit). This time, the Enterprise didn't have any cars I wanted, and the customer service was especially terrible. I decided to give this Avis a try, and boy am I glad that I did. The owner is very friendly and made the whole process very quick. Most importantly, the RAV4 he gave me was in excellent condition, and I had a great time driving it.This will be my go-to car rental location in Columbia from now on.
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August 2023 by Lloyd
Excellent customer service at this location. Abshir will guide you through the rental process. He is knowledgeable, helpful, and friendly. Sometimes this is a very busy location, at certain times of the year, there are no rentals available after thursday. So reserve early get better a selection.
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August 2023 by Marc Kirkpatrick
The manager is delightful to deal with. Great customer service. I recommend this off ice to anyone needing a rental. You will be treated well.I rented on Sun, Aug. 13th. I know the office closes at 1 so I picked up keys and paperwork. I returned at 6:30 pm to get the Buick Enclave with Colorado plates. There was a man and woman sleeping in the back of my rental car. I sent them on their way before leaving.I tried to call and notify the manager, Mr. Hasan, but keep getting national reservations line.
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August 2023 by Amy Barnett
Excellent customer service from local owner! Their 800 line customer service could use some work, but the guy behind the counter is amazing and very helpful. I will always return to AVIS because of HIM. I highly recommend the local AVIS in Columbia, MO.
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August 2023 by Ali Husain
I had a reservation for 1pm this Saturday. I got there at 1:01pm. Apparently the store closes at 1pm, even though it lets you make reservations at that time. And at 1:01pm the store was fully shut down, locked up, lights off and empty. Obviously everyone left early despite me having a reservation.Customer service was no help. I kept being sent to agents who book new rides who understandibly couldn't help.Honestly, I've had no issues with this store before, but then nothing weird happened before. Stuff goes wrong and when it does a business gets truly tested.F.
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July 2023 by Rebecca Moppin
The professionalism of the young man at the Ash Street location in Columbia, MO was outstanding. He was quick and valued my time in both the pick up and drop off. He was courteous and made sure that I understood all the details of my rental agreement. Customer service was the top of his list and that's very rare anymore.
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June 2023 by rita edwards
I rented a new car for a trip to see my daughter. The car was clean and I had no problems on the trip. I was treated like a valuable customer. I will recommend to anyone wanting a rental car.
