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October 2023 by Azam O.
I don't know why there are such negative reviews but my experience was perfect when trying to create a new boa account
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August 2023 by Wenzhi Lian
If I can give 0, I will definitely do it, I can't express my disappointment with the service here.
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June 2023 by John Doe
Why open at 10 and close at 4 when most people work still at that hour and can't come in? Most Americans go in before 10 and stay after 4. It's been 3 years and the COVID nonsense is over, so don't use that as an excuse now. Must be nice working 5-6 hours a day! I need to seek another bank. Only reason I gave 2 instead of one is I've always dealt with friendly employees there. But your hours of operation are an absolute joke.
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June 2023 by Andrew Kim
I've always had great experiences with the staff at this branch. Very friendly and helpful people!
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August 2022 by Chris Lauria
I was here a year ago and waited in line for the teller, as soon as I get to the window she closes it on me. I call and complain about it by leaving a message, so I get a call from the bank asking me about my experience. The lady on the phone was rude and stopped me in the middle of my complaint and told me she was the teller. WHAT. She proceeds to tell me she is a manager and she shouldn’t even be helping behind the counter. That’s why she closed the window on me and they are only going to have one teller in the future. Worst banking experience ever.
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July 2022 by Sylvia Franks
I was greeted and helped within 1 minute of entering. The teller was friendly, assisted me, and answered my questions. It was a good experience for my 1st visit to this bank.
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June 2022 by Eli Hernandez
Min Cai the associate that helped me was very rude and unkind. She kept looking at her phone and time wanting to leave already. I asked her if she was okay to help me or if she needed to leave. She bluntly said I’m fine and then after I told her to help me set up a savings account she bluntly said she couldn’t because she had to leave. She rushed the process I was not understanding and wanted to be kind enough to let her leave. Now I have my account locked because of her bad customer service and no reassurance for everything. It’s so much but Iam not satisfied because now I can’t pay my bills. I don’t think she fully understands that having a bank account is serious. This is where we have money and trust Bank of America to have and handle our money.
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June 2022 by Jareth Perkins-Garza
Bank is disgusting on the inside. Place looks like a run down nursing home lobby. I would bet money they’re in the red and about to shutter. Vault is over 30 years old too. Tread cautiously.
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April 2022 by Amy
They no longer offer the drive up window so you have to go in. The problem with that is that they only have ONE teller in all of Columbia working! The line is outrageous and the wait time is forever.
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March 2022 by Dustin T.
I don't recommend BoA for any financial needs. Period. My work goes through BoA for their payroll and my company's checks are always messed up in one way or another. Not just though with this specific branch the staff is very irritating and invasive. I went to cash my check which had issues as usual but while just waiting to speak to a teller every single employee will walk up to you and give you a fake sound "Hi" and ask the same question as the last. I'm all for good customer service but chill I was annoyed before finding out they could give me my money because the check there bank issues didn't work... again. All in all this branch and this company as a whole... the worst stay way.
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February 2022 by Anthony Moore
What is going on with BOA? This is the only location open and now there only part time. Let me guess...Covid? Seems every other bank is able to operate just fine.
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September 2021 by Adam Stoll
Im yet to have a good experience at this bank.
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September 2021 by Dexter Jordan (D23)
I want to give this the worse rating ever. They discriminate at this location big time. I came from out of town and they told me that my id was fake because they looked for the seal the wrong way. My id was from AZ and they checked for it the MO way. And they lied about the limit of money that can be cashed by a non banker. My check didn't exceed $7,500. Worse service ever and it happened 06/07/2021 around 3:00pm.
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August 2021 by Cody Roberts
The absolute worst customer service of all time. I just want to close my account so I never have to deal with these people again.
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June 2021 by Dexter Jordan (Dexxo)
I want to give this the worse rating ever. They discriminate at this location big time. I came from out of town and they told me that my id was fake because they looked for the seal the wrong way. My id was from AZ and they checked for it the MO way. And they lied about the limit of money that can be cashed by a non banker. My check didn't exceed $7,500. Worse service ever and it happened 06/07/2021 around 3:00pm.
