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February 2024 by Taylor M.
Set an appointment for brakes on the rear to be replaced. They then want to replace front as well. Rear rotors and calipers needed replaced which I already knew needed to be done but that's besides the point. They try to upsell my mom who took the car in for me on replacing the key fob battery which was replaced two-three months ago. They didn't have the one caliper they needed because it's a special ordered part. The person we talked to today on Saturday blamed the weather for why the part wasn't on the truck and that another one may come later and said they'd call either way to update. No one ever called and we called before they closed and that person said whoever put in for the part put the order in too late for it to be overnighted from Nebraska. It has been one lie after another from these people and they put myself and another customer waiting on the same item in a bad place due to their negligence. They knew they needed the part at 9 am Friday morning but waited until the end of the day to order it. Go elsewhere if you want good service.
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February 2024 by Josh Turner
Everything hasn’t always been perfect. I have had some issues but it is how those issues have been taken care of that keeps me going back. Brian Ronchetto has made sure to take the steps to keep my vehicles running smoothly and us satisfied. All businesses need more Brian’s.
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January 2024 by Katelyn Bailey
Honest people who have sympathy for the stress of car troubles. Exceptional customer service. I would recommend to my friends and family because they are honest and professional.
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January 2024 by Maverick Marvels
Always above and beyond service would recommend 100%
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January 2024 by Kay T.
The staff at Big O tires were wonderful. They checked my car, explained what was happening..Good service, good staff..
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January 2024 by Sherian Raymond
I usually only work with Big O Tires on the south side, but due to a flat I went to the closest one. I was pleasantly surprised they treated me with the same urgency and kindness than the guys on the south side! This shows me I made the right decision to keep my loyalty to a company that is consistently showing wonderful qualities in an auto shop….which we all know is unheard of! Thank you guys at the Big O Tires on Business Loop!
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January 2024 by Carrie Brown
Always good friendly service. Oil changes and tires reasonably priced.
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January 2024 by Kyle Saunders
Best nation wide franchise. Best tire warranty. And when you don't buy their tires, they still fix flats at a very reasonable price to keep you moving!
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January 2024 by Karly Baird
0/10 stars. We had a flat tire and called them to see if they had a specific tire for us. They said they did and could have us out in an hour. Mind you this was at 7am. We get there and one man was trying to tell us that they could not do just one tire they needed to change all 4 which would be almost 1300$. We tried to tell the guy that you absolutely can change just one of them we do not need all 4 just the one, ( we did it a few weeks ago). And the man refused and handed us our keys back. We got the manager and he looked in the owner's manual for the car and told us that they can do just the one. The first guy that told us no must have been pissed for looking like an idiot and proceeded to take 5 hours to the tire change. We didn't leave until 3 in the afternoon after being there since 8am! Extremely unprofessional workers that wanted to jerk us around for extra money then proceed to take extra long because he was in the wrong. I do not recommend and don't let these money hunger workers tell you misinformation. Waste of time and extremely unprofessional service.
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January 2024 by Stephanie Kietzman
My daughter hit a curb and caused damage to her tire. Jeff at Big O Tires in Columbia MO took excellent care of her by replacing her tire the same day. Just in time for her to make it home for the holidays. Much appreciated!
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January 2024 by Brieanna Kemp
Fast friendly and affordable!
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January 2024 by Harold Lovell
I've had good customer service at big O
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January 2024 by Phillip Mcatee
Good Service
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December 2023 by Bryan Mayhan
I've been coming to Big O since before it was Big O. I buy all my tires here because I get lifetime service and care for the tires, and they can readily fix other issues as they come up, AND they stand behind their work.
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November 2023 by Jack Hitt
I went in to get an inspection and after finding out there was a long wait I was told that I could make an appointment for the next day at 5:15. When I showed up at 5:11 for my inspection it took 5 minutes for someone to even greet me in the lobby and then at 5:20 I was told I didn't have an appointment and that I couldn't get an inspection because it takes 45 minutes and they closed in 40. When I tried to make another appointment for the same time the next day I was told they don't make appointments after 5pm.
