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February 2024 by Tracie Jordan
Go see Jess, she is awesome! My husband and I are from KC. She helped us find jeans we will definitely come back! ?
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February 2024 by Amber Redmon
The staff was very nice. Bought a pair of boots.
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February 2024 by Rachel Hays
Most of the time I have a great experience shopping at the Buckle, however, this time it was incredibly awkward. The gal that greeted me about a minute after I entered the store was pushy and very rude. I was exchanging a pair of jeans I had ordered online and was looking for another pair. I wanted to look on my own but she was there every time I turned around telling me what size she thought I should be wearing and making jokes when I told her different. I have bought several pair of jeans from the Buckle and know my size. My husband was getting uncomfortable as well as he could see how relentless she was being. I don't mind helpful associates and have always had a pleasant experience in the past at other locations, but this gal did not let me decide for myself. I finally agreed on a pair of jeans I didn't even want just so she would leave me alone. My husband asked me if I wanted them and I said "no" and laid them on the table near the register and purchased two shirts instead. Horrible experience. Will not be shopping at this particular store with associates that behave in this manner. Commission or not, allowing customers to look for clothing on their own unless specifically asking for help when they need it, is polite.
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December 2023 by Chris VanHouten
Sawyer was super! Went to the back to find what I needed. Used Yes sir and greeted me with nice jeans, store brand I was wearing.
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August 2023 by Adam Woods
Clare, Mendy, and Sawyer are great! Everytime I go in everyone is welcoming and helpful. I love the options they have!
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June 2023 by Jay Jay
Mendy is amazing. Walk in and she will set you up with an entire look from work to evening going out wear.
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December 2022 by Gina Weber
Columbia Buckle will never answer their phones...ordered something over a month ago ..never heard anything and the phone will ring and ring no one ever picks up.
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August 2022 by Grace Marie
Jess was amazing made me feel welcomed and helped me with pants and shorts did a really good job everyone else that works there seems to be only there for a paycheck but Jess was there for the customer! Thank you so much I haven’t wore pants in years cause I never could find the right ones!
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July 2022 by Dan Saunders
Lady who served me was amazing - arrived a weary, hot and bothered traveller seeking xxxl clothing to battle the intense heat outside. Really took the time to find options for me, arriving at 2 shirts that were perfect for sun. Really impressive customer service. Will be back when I’m next in town
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July 2022 by Erin Wiley
I went in to the Columbia MO mall location with my boyfriend and he was looking for jeans and some new dude shoes. Hallie was fairly new to working there and she did a fantastic job helping us. We didn’t feel pressured to buy more than what we were looking for and she went above and beyond to find the particular type of jeans he was looking for.
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July 2022 by Jarrod W
Spent alot of money at this location over the weekend but won't be going back. Awful customer service. Horrible. Love the clothes but this location sucks. Don't recommend.
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May 2022 by Peggy Sapp
Jess was amazing made me feel welcomed and helped me with pants and shorts did a really good job everyone else that works there seems to be only there for a paycheck but Jess was there for the customer! Thank you so much I haven’t wore pants in years cause I never could find the right ones!
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November 2021 by Toni Wells
Jess was an amazing helpful, and friendly lady! I found a great pair of Jean's with her help.. The place is expensive, but I am satisfied with my purchase..
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September 2021 by Bria Neill
10/10 experience! Jess was the friendliest, most helpful associate I’ve ever interacted with. LOVE my new jeans.
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April 2021 by A.J. Ballard
absolutely l o v e this store! the entire staff is friendly, more than welcoming, & will move mountains to see guests smiling & looking their best . definitely recommend coming in & shopping around, their sales team will make sure you find the best look for the lowest price :)
