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“As long as I remain in the Columbia area I will continue to use Joe Machens East. A few years ago I had my vehicle broken into, the guy I worked with was truly amazing and made the experience stress free!! Fast forward to 6 years later, my vehicle was in an accident and I took it to Joe Machens East remembering my prior experience. Unfortunately, I couldn't remember the guy from 6 years ago, but I worked with Nick this time and he was just as amazing!
We had issues with the other drivers insurance and a lot of back and forth for weeks, but Nick was able to stay on top of it and provide me needed updates, by time everything was FINALLY sorted with insurance they had my car back to me within a week that included paint and assembly!
My car looked braaaaand freaking new and the paint job was amazing including the inside detail they provided!
Hopefully, I won't need a Collison repair shop again but if I do - it will be with them!!”
“Awesome small business! Father and son operate as a team, both seem very competent and knowledgeable. Throw a great attitude and great costumer service they provide and you have a winner. The place is one of those places that has less curb appeal, I assure you the inside is the reason I will spend my money here, next time as well”
“Printing with National and enterprise is a great experience the car is always clean. Customer service is always there when you pick up and drop off no households no worries.”
“Excellent experience with United Access!
My wheelchair ramp on my van totally stopped working and I took it to United Access. The problem was obvious -- basically, the motor was shot and Scott figured it out right away. It was late in the day on Thursday, so it looked like even with expedited shipping, the part we needed would not get to us until Monday and I would be without a van until Monday/Tuesday. The short version of the story is that Scott really worked it, got a part in by Friday/the next day (miracle?) and called me to pick up my van with a working ramp. I could not be more happy with United Access!”
“Everyone was very helpful in making my decision on which vehicle I needed. On the day I came to pickup the vehicle, Shawn went over everything with me, from paperwork to everything on the vehicle I needed to know.”
“While clearly very busy and working under pressure, everyone working here seemed to have things under control in getting me a rental, providing good communication throughout the process, and making it a smooth experience down to giving me a ride to the shop to pick up my car upon returning the rental. Good work guys. Thank you!”
8AM - 5PM
1905 Rangeline St, Columbia
Car Rental
“Had a terrible experience with Hertz in the DFW airport. Horrible customer service and a disgusting car for which they had nothing to replace it with. When we arrived in Missouri they were amazing! Did everything they could to make it right. Hershel was great to deal
with initially-then Anthony was amazing! He made sure our story/pics went to the right people up the later. They were generous in how they handled the situation and did the right thing. Going the extra mile , Anthony followed up with us weeks later to make sure we’re knew the outcome and were satisfied. Great Hertz location in Missouri!! Saved our return business as we never planned on using Hertz again.”
“In all my years of travel, this was the best experience with a car rental company by far! Amazing customer service-very helpful, friendly, and informed staff. Vehicle was clean and has been properly maintained-very much appreciated! It’s obvious the staff at this location care about service/product they’re providing. Corporate should take a good look at what this team in Columbia, Missouri is doing and share it with all the other locations.”
7:30AM - 6PM
305 E Ash St, Columbia
Car Rental
“Had traffic problems and delayed us in returning rental car. Gentleman in rhe store was so very nice and helpful. We had to rent a car for an additional few days and he provided quick and friendly service. Budget us lucky to have su h a great employee”
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“My husband had booked a car for me to pick up and I had some issues with checking in, but the owner was so helpful and so polite. He made sure he did everything he could to get me the things I needed. He was going through something personal with a family member in the hosptial but he made sure he took care of me and went above and beyond. I had a very great experience. He even gave me an upgrade. Thank you so much shaher (i think I have spelled this wrong, apologies)”