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January 2024 by Carl Johnson
I needed a vacuum pump for my 2019 Equinox. It was fir the brake assist which had a recall. I couldn't get the part anywhere but they found one and about a week later got it for me.. I put it on and immediately oil was everywhere. It's only 3 bolts so I was confused about why it was doing it. I replaced the seal but nothing helped. As it is our only car, I just kept putting oil in it cause I had to drive it. After working another week so I could afford to get another pump, I took theirs back off and carefully inspected it. Turns out the outer faceplate is warped and there's a 32nd of an in gap on the bottom of the pump. I didn't have a replacement yet so I bought a tube of high heat and vibration gasket maker and used it to seal the gap. It worked and after losing over $100 worth of ow20 it didn't work but stopped the leak. I'm rating them a 3 because I'm taking their pump back Monday and I expect a full refund. It's not their fault it was defective, but they sold it to me. They should have to get their money back from whoever they got it from. Other than that I love them. They were friendly and helpful and I'll continue to use them as long as they make good on this pump. I can't afford to lose $130.Update: I took the defective pump back, and they know I got it from them, but made the excuse that I didn't have the box it came in so too bad for me. It wasn't in its original box to begin with. So basically they are screwing me out of my money. I contacted the corporate headquarters who told me to take it back for a refund and I showed them the message and they said they're independent and didn't have to listen to them. Simply put they know and are intentionally cheating me out of almost $150By far the worst company and people I ever had the misfortune of dealing with. They're bums and thieves. Stay away from them.Still refusing to honor their guarantee. I'd give them a zero if I could.
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August 2023 by A Queens Crown
Excellent service! Marvin and Andy were extremely helpful. I was in urgent need of a part they had it delivered by 8am the next morning. They even had a note on the part telling the driver to deliver first thing in the AM. Little things like that go a long way.
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August 2022 by Trey Busch
Extremely helpful and saved me over $100. My Honda was having difficulty starting. My Google search indicated it is usually the battery. So I went to purchase a new battery. When I was talking with gentleman behind the counter, he recommended to test the battery in my car first, then came from behind the counter with his machine. The battery tested fine, but he noticed my connections were corroded. He recommended a terminal cleaning kit that cost a fraction of the battery. I bought and used it that day, and I haven't had an issue since. Both would have fixed my situation and he was honest which created more work and less revenue for him that day. However he gained revenue, as now I will be a customer for life.
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July 2022 by D Gehling
Nice parking lot, good store front, good visibility.Parts counter people were very nice and quite helpful.They are the people to see with your automotive questions- they offer practical options for your traveling needs. Good place.
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December 2021 by aron furlong
Got me new Battery's for my truck. Great service and people. Will be back.
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November 2021 by SF Thomas
Good selection. Good prices. Staff sometimes can tell me other stores stock better than they can. Best 1st stop in Columbia MO for parts.
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September 2021 by Damien Kendrick
Pricey but friendly and good in all other areas
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June 2021 by Kels
Friendly & knowledgeable staff; quick and effortless order and checkout. Fair pricing. Would recommend for sure!
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June 2021 by John
Very helpful and nice folks.. I needed a battery for my car and it takes a specific model. They were great. Got me squared away and back on the road. This is where you want to go
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September 2020 by Vaughn Goff
Called, talked to rep, he got me best deal and supposedly/hopefully the correct fit, this was on 17th, quick and friendly, just now picked up part, won't know about fit till this weekend.
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December 2019 by Sherman Deardeuff
Good store with a good inventory of parts and painting supplies.
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November 2019 by Kim Wyatt
The agent was very nice, understanding even though we kept changing vehicles on him asking for parts for each of them. He wasn't wearing a name tag so I don't know that but he was friendly and made us feel welcome.
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August 2019 by Brett Baker
Simply Awesone
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March 2019 by Riley McCarty
Carquest helped me do a coast-to-coast battery swap without any trouble. The staff was extremely kind and patient and made sure I was well taken care of. Highly recommend.
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June 2018 by Paul Williams
I work up in Columbia just down the road from CQ and when I need parts most of the time I drop in to Car Quest on providence as they are real friendly and most of the time quick with getting to me. (have had a time or so where I had to wait low staff) But as of right now never have a problem with the parts braking on me. and almost always have the parts I need in stock.
