Central Bank is a privately held community bank headquartered in Jefferson City, Missouri, with a network of more than 140 branches. Reviews from customers highlight that the people are friendly, knowledgeable, and always willing to provide assistance and advice. Many note the personalized customer service, with staff described as awesome, enthusiastic, and helpful. Long-term customers report all positive experiences, calling it a fabulous bank with top notch leadership who care about the community. However, a significant point of criticism is that the bank can be extremely inconvenient to reach by phone. Customers report that all locations route calls through a single call center where wait times are long, an automated system requires identifying information, and calls are often disconnected. This forces customers to physically visit a branch for simple questions, though the folks inside are acknowledged as always nice and helpful. The bank specializes in delivering leading-edge technology alongside this personal service.
Denzel was helpful and quick to respond to our questions.
June 2025
We have been customers of this bank for almost 45 years. Have had a wonderful experience with them!
June 2025
CO laid out the pricess up front and kept us informed with updates throughout the process. He was proactive when timing the rate lock which ended up being the best timing!
