Central Bank is praised for its exceptional management and polite staff who are dedicated to meeting customer needs. Many reviews highlight the helpfulness of employees like Peggy and Larissa, who assist customers with account setups and address any questions they may have. Customers leave feeling confident and satisfied with their choice of banking at Central Bank. Jack, a staff member at the Wood Rail location, is noted for going above and beyond to resolve issues, contributing to a positive banking experience. However, there is a concern raised about a specific commercial loan officer, Megan C, whose actions led to significant issues with a customer’s mortgage payments. This complaint emphasizes the need for careful oversight to avoid similar problems in the future. Overall, Central Bank is recognized for its friendly service and commitment to customer satisfaction, despite some concerns regarding individual staff performance.
Management at this location is exceptional. Staff were also very polite. All of my needs were met and I left feeling very confident in choosing this bank.
December 2023
Had a very poor experience with customer service here.
April 2023
I came in today to set up an account and Peggy and Larissa was amazing! They helped me with all my needs and any questions I had! I’m happy to be apart of central bank!
