-
November 2023 by Becca G.
Switching pharmacies asap. They seem overloaded usually and I've had a really negative experience with staff. There's a redhead older woman there who is rude and contrary for no apparent reason. She refused to let me get an immunization bc I waited in a line for 15 minutes with made me 15 minutes late for my appointment to get the covid booster and flu shot. When the nurse giving immunizations asked her to let me go anyway since I was on time but in line, she still wouldn't even though when I got to the front she yelled over me to all the other customers in line to see if in line there to get immunizations and pulled them to the front of the long line in front of me even though she hadn't used that method when I was waiting in line. Pretty chaotic and rude for no apparent reason. Maybe it was just her and that day?
-
September 2023 by L B.
Absolutely awful customer service. My wife stopped to pick up one antibiotic for our son. (He is her stepson) They refused to give her the prescription because she did not know the antibiotic prescribed. Then they informed her they would fill it IF she paid for the meds, even though his insurance covered it. DO NOT USE THIS PHARMACY!!!!! We had the doctor send the med there because it's near his dorm. We'll make the drive from now on.
-
September 2023 by Alfonso H.
the Walgreens pharmacy on broadway is trash. If ur in the drive threw behind somebody an it hits 1:30 they pull the black curtain soon as the car in front of u leaves an goes to lunch instead of taken care of the people in-line who was there before 1:30 waiting in line. That's not how u do customers at all. ur suppose to take care of all customers that's waiting in line an was there before the 1:30 break
-
May 2023 by Alison M.
This is a big Walgreens and we found what we needed during our time in town. Some graduation cards, a birthday card, some Mother's Day cards, it was a busy weekend! lol. We also found some snacks, some drinks, and a few necessities inside. My husband bought a Coke and it wasn't put in our bag - later that night we were in the area for dinner and came back inside to try to get it and it was waiting up front at the register for us and the same guy was there who apologized. It gets pretty busy and the line can get seriously long but the staff were nice and friendly and kept the line moving. Overall - not amazing - but def. not bad.
-
May 2023 by Gianni F.
if i could rate this 0 stars, i immediately would. DO NOT USE THIS WALGREENS FOR ANYTHING INVOLVING THE PHARMACY. the store section of this walgreens is very nice and has had everything i need for the past 3 years, but the experience i just had with the pharmacy is enough for me to never spend another dollar here. backstory: ive had my adhd medication prescription cancelled 3 times without being notified at all. each time, i've checked on the progress 2-3 days after ordering to be told that "i have no pending orders." when i decided to call about this, i was met with immediate attitude, unprofessionalism, and was word for word told that "it was on me to figure out how to get my medication" as if she isnt the pharmacist and as if a regular person can buy controlled substances from manufacturers (thats illegal by the way). the lack of accountability was shown in the 4 (FOUR) different excuses the young woman on the phone gave as to why i wasnt getting my medication, and somehow all three reasons had something to do with what I WAS doing wrong, instead of the fact that the reason I dont have my medication is because we've spent 2.5 weeks ordering for it to later be cancelled with no reason at all. her first excuse was that you cant "refill" a controlled substance, it can only be "filled" with a new script, which is 100% true but is also incredibly funny considering the new script was sent to them weeks ago, and after searching for it for not even 10 seconds, she found the new script. the second excuse was that "it's delayed so i just need to be patient until its filled," which again is funny considering my walgreens app and website both say I have no pending prescriptions, so its not delayed, its cancelled. when i told her that each time ive submitted this prescription, its said "delayed" for 2-3 days then suddenly disappears meaning its cancelled, she said "well if it sits in the system for OVER 7 days then we will cancel it," which is further proof that she wasn't listening to a word I said considering in the same sentence I said TWO to THREE days.....the last excuse, when she finally and BARELY admitted they cancelled it, was that they are out of stock, which would be a valid reason, except for the fact that they "ordered more" the first time I submitted the prescription 2 weeks ago. not once was any form of accountability taken, there was no apology or even a hint towards one, in fact it was more of an argument if anything. this entire thing, according to the pharmacist, is my fault, i shouldve been doing more to get this prescription (aside from ordering it 3 times) so "its on me to figure out how to get my medication." i guess this is pretty intense evidence as to why you shouldn't allow college kids to work unsupervised in important industries like pharmaceuticals until they've graduated with degrees. spend your hard earned dollars elsewhere, theres plenty of other GOOD walgreens with pharmacies in Columbia and going towards jeff city!!
-
January 2023 by Google user
Drive up COVID testing was painless! I drove up to the designated parking spot, called in, and someone was out in just a few minutes. For the tests, they ship them out, so she said results would be in 48-72 hrs, and thankfully they were just under 48.
-
January 2023 by Tommy Fieser
Drive up COVID testing was painless! I drove up to the designated parking spot, called in, and someone was out in just a few minutes. For the tests, they ship them out, so she said results would be in 48-72 hrs, and thankfully they were just under 48.
-
May 2022 by Michael A.
I called ahead requesting that a prescription be transferred to another pharmacy (because of how awful this pharmacy truly is). I arrived at the agreed-upon time and no one knew what I was talking about. I repeated myself politely three times, asking for the paper prescription (there's some silly policy where they won't transfer it FOR you, you have to physically carry the paper Rx to the other pharmacy, I'm not joking). After waiting in line for 15 minutes I was told to wait for an additional 10 minutes. So 25 minutes later (of course) I was called to the front and the same pharmacist (well, not "pharmacist", some 16-year-old with no apparent attention span) handed me a bottle of pills. I told her "as you'll recall I asked for the paper copy of the prescription to transfer to another pharmacy". She rolled her eyes and walked to the only adult in the room and said quietly "NOW he wants the paper copy instead." I couldn't help but correct her in the hopes of embarrassing her in front of her boss. This resulted in four minions ganging up on me to let me know that the process for extracting this piece of paper from the filing cabinet would take at least one hour. I asked if it was in alphabetical order and they repeated the one hour ETA without answering my question. I wanted to say "If the four of you would do your separate jobs instead of all helping one 16-year-old explain something maybe you'd be more efficient" Bad attitudes all around and rudeness in spades. Good luck if you expect decent service!
-
July 2021 by Chloe N.
The prescription line is often long but I've always had friendly and compassionate reactions with the staff in in-store checkout and at the pharmacy window. It's not a palace but I don't understand all the bad reviews.
-
July 2021 by Leonard Z.
I went to pick up a prescription after days of getting the run around on the phone. I waited twenty minutes in line to find out it hadn't been filled and was told they would do it immediately , ready in 30 Minutes. I decided to come back 3 hours later and again was told not ready yet . So ....... short staffed it couldn't be done. For various health reasons I begged and the pharmacist came over again apologized and explained too short staffed but that he was actually working on it then. Both Nathan , assistant pharmacist and the other young dark haired man working there were trying as best they could but several times explained how short staffed and how no one wanted to work there anymore.Walgreens this is VERY dangerous and how accidents happen. Value your employees snd get them the help and support they need. I really worry about staff being over worked having to deal with such important details snd drugs.
