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November 2023 by Tandi Fern Jones
Tommy H. was a fantastic help. He was kind and helped me through difficult car troubles. I would 100% recommend going here to anyone who needs car assistance! Thank you!
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November 2023 by E R
I called firestone the 25th for an inspection the 26th and when I get there the 26th whomever I spoke with to make the appointment did not set the appointment up and i had to leave my car there for 8 extra hours when inspections do not take that long. Then when I do finally get my car back I was missing 40$ i had hidden away. Will never come back and would recommend no one ever does.
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August 2023 by Ashley Closs
Firestone has came through for me twice in the past. First I had a bolt in the tire but got there around close. They said to come back the next day but the person with me had pulled the bolt out already. Thankful they started late and put a new tire on so we didn't end up stranded. The second time my alternator went out. We called on a ⭐ Sunday ⭐ and it was in the shop and repaired by 5pm the same day. I had surgery the next morning and greatly appreciated them getting it done so fast. Now I'm currently on a donut due to a tire being damaged beyond repair. I'm going to make the hour trip to return to Firestone for two new tires. Not only have they always been super helpful in the past they were the cheapest option. I see the negative reviews and it's the complete opposite of my experiences. I will return to Firestone anytime possible.Service: Tires
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July 2023 by L Santi
I purchased 4 new tires from this location last October. After 8K miles, the dealership recommended replacement. We went back to Firestone and learned there was a problem with the alignment and balance machine when installing the tires. This facility promptly replaced the tires, which were still under warranty with no additional costs. Quick, friendly service. I would come back here in the future for my tire needs.
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June 2023 by Joseph Trueblood
We had a pretty bad flat tire this afternoon, and Hanna was able to get us in quickly. Fixed it up quickly! Thanks, all!
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June 2023 by Raelin Kronenberg
Don’t waste time going here. Even with an appointment your vehicle will be sitting in their lot all day. I went in for a simple tire fix under their warranty. Something that should have taken a half hour max ended up being an all afternoon affair. Ended up being late for work and left with no real timeline of when my car will be done.
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June 2023 by Ashley Davis
For starters. They had a whole lot going on. And the gentlemen at the front desk were in the back helping the mechanics. So great team work. Very friendly. Worked with me to make sure I could afford what I needed done and did a great job to boot. Thank you
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June 2023 by Lisa H.
Showed up for my appointment early. Was told it would be a 3 to 4 hour wait. I live 40 minutes away. They should have called me and told me, could have saved time and gas. I cancelled this appointment and will go elsewhere for my car needs.
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May 2023 by Billi Bracken
I called out of frustration after I spoke to a few mechanics at 2 other local businesses that specialized in hybrid vehicles and wanted to charge me for a diagnostic before offering a quote. I knew what was wrong with my car due to a dealer diagnostic just performed that confirmed what I had suspected was the issue. When I called Firestone, the attendant that I spoke with said that he was pretty sure he could handle the repaired due to his and his coworkers certifications, but wanted to call around to make sure he could procure the part and get the calibration tool on site before he made promises. He called back within 15 minutes to confirm that he could do it and my car was back on the road in 2 days with a repair that cost $1000 less than the dealership. I am very satisfied. Even though my car has a lot of specialty parts, they had no problems taking care of me and provided great customer service. They will be my first call every time in the future.Service: Brake service & repair
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May 2023 by Mike Nowicki
This is honestly the worst experience I’ve ever had at a shop. I went in for a tire patch and asked them to look at a sunroof motor. They destroyed the headliner and didn’t even patch the tire correctly. When I got there the tire was still low. A few weeks later the patch failed.Run, don’t walk, away from this place. Horrible service. Unprofessional staff and an awful experience. I had to take my car to another, better shop.Services: Tires
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May 2023 by Miriam Scheulen
I bought 4 new tires here last September, but only got 12,000 miles from them apparently due to a malfunction in the wheel alignment machine. The manager replaced the tires and redid the wheel alignment at no cost and no hassle. I am satisfied with the service to make it right.Services: Tires
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April 2023 by Robert
Dalton, the assistant manager, attempted to physically attack me as a customer. His employee, Shawn, had to physically pick him up to keep him from continuing. I have never experienced this at another business. I wouldn't visit this location as long as he's employed here. As a disabled person, I'm scared for my well-being if I were to enter the site again.
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April 2023 by Franco
These guys are great! I had an emergency with my foes escape and they got me figured out and taken care of right away.
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April 2023 by Courtney Barron
I only buy the destination Firestone tires from here. And those tires never disappoint. I've ran over an entire truck tire, drove through really flooded roads, ice covered roads, etc. and these tires keep me on the road and going. The services are good. They always get my tires on my car the day it's scheduled. The workers are nice. Overall, satisfied with firestone complete auto care.
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March 2023 by Rebekah Moore
Good customer service. Just moved from California and needed to get an oil change. The place I would go to in Cali doesnt exist out here. Price was good and they were fast too.
