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March 2024 by Imad Eddine Toubal
Absolute trash service. The gentleman who was working there is incredibly nice but terribly slow and inefficient. I explained to this tax "expert" that i was a non-resident for tax purposes many times and at the end he filed 1040 and not 1040-NR. I asked him to cancel it and he agreed. Turns out they went ahead and filed it anyway and I never got my tax return as a result because the IRS had two filings. Not only this, they had the audacity to try and charge me $240 to make me pay twice for their mistakes. They made up a story of how I went back to their office another time to tell them to re-file and that's how they justified making this mistake.
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February 2024 by Johnny Sanders
Tiara Patrick was amazing thank you so much for your patience
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February 2024 by D A N A D E E S
Absolutely and by far the biggest mistake I’ve made in filing taxes. I had a scheduled appointment. The tax “professional” did not ask me one single question. She just typed a bunch of stuff. In the middle of my appointment she had to leave to go home for a personal matter and left me sitting there. I felt completely devalued as a customer, was not as valuable as hers because she thought it was OK to leave in the middle of a scheduled appointment. when she finally did return, she rushed through the rest of my tax return again not asking me any questions she got done and handed me a piece of paper and said OK you’re all set. I tried to ask questions and she was trying to rush out the door to go home. I asked for a copy of my tax return. She said that it was emailed to me. I tried to verify the email address. She did not have time to check. I tried to ask questions about my return. She did not have time to answer any of my questions. She did not ask me how I wanted my tax return back so I have spent the last three weeks, trying to figure out where my refund will be going. I have been emailing the manager asking for a breakdown of the fees which I did find out by the way was over $800 and it’s taken me three weeks to get somewhat of an answer as to why I was considered in the premium package. of course my opinion of that is she did not ask me any questions she filled out as many forms as she possibly could to raise the cost of my fees. I feel like Jackson Hewitt has scammed me I do not feel as if my tax return is done properly and I have my concern to the manager multiple times that I wanted my tax return looked at to see if it was even done properly, it took her three weeks to respond, and all she did was say I was in the premium bracket for their fees, but refuses to acknowledge my frustration. I have used many services over the years, none of which have been as incompetent and unprofessional, as I have had to deal with this year. I I’m going out of my way to advise everybody I know on a daily basis what a joke Jackson Hewitt is. I personally know of at least 20 people who have canceled their appointment with Jackson Hewitt because of my experience and rescheduled with H&R Block. Do not waste your time going to these so-called professionals. They are happy to scam you, for every penny, they can.
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February 2024 by tyler nash
Tiara went above and beyond making sure my taxes got filed correctly and I got max amount.Highly recommend her.
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January 2024 by Chellen Logan
Tiara Patrick got me in and out, no worries and quick too. Super sweet and nice.
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April 2023 by bobbie stark
I was able to drop of my tax paperwork to have the bulk of the tax preparation completed without being present. When I arrived for my appointment to sign documents, Amanda was knowledgeable and efficient. She was easy to talk to and answered my questions very professionally. There were 2 other ladies that I interacted with during the process. Both of them were polite and professional. Thank you all, for helping make this process easier for me!
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April 2023 by Lori Driver
Extremely professional. I would 100% use THIS office again.
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March 2023 by Phil Hatfield
Amanda and her team are most excellent!! Amanda explained everything to me on my taxes in great detail. Thank you very much for the help.
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March 2023 by Janet Swanson
They were very pleasant made everything very easy for me and I will use them again next year. Thank you.
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March 2023 by Gus Anderson
Jackson Hewitt, Columbia, Missouri location on Providence can take a complicated tax return and make it look easy to perform.
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February 2023 by Geoffrey Wilson
This location is an absolute joke, they hide the outrageous filing fees and don't let you see your taxes being filed till the end, typical scamming group working there they play the red tape against you, is highly suggested to file your taxes elsewhere, was a very unprofessional group at this location
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February 2023 by trinni nation
Horrible there not acccurate with there information and charge $500-$700 to prepare and do not get a loan from them they will take your state check in advance without explaining ?
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September 2022 by Alyssa Holland
We went here earlier this year to get our taxes done. The person who initially did our taxes messed them up pretty badly; they said we owed several hundred dollars more for our federal taxes than we actually did. Luckily, I followed up with my employer and realized there was an error.Whatever, people make mistakes. I called the person who did our taxes and let her know about the error. She said her manager would call me about fixing them. 2 weeks go by, nothing. I call again, and she gave me her manager's number. I call the manager, explain the error, and let her know that I expect a refund for the initial service as it was botched so badly. She makes an appointment to fix them (although I let her know that I would rather get a refund and get them done elsewhere). She said they would fix them and get us a refund. They fixed it, but no refund. This manager said that her manager would call us about the refund. She never did, even after several follow up calls.If you're considering going to JH, just mess up your own taxes, light several hundred dollars on fire, and make several unnecessary phone calls. I assure you, the experience will be comparable.Just get your taxes done through one of the free services like AARP or VITA. They have an equal level of qualifications/expertise, and any "guarantee" that JH offers will never come to any sort of fruition.
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May 2022 by Seth Greufe
My taxes were going to be a mess to file. Thanks to Jackson Hewitt and the very friendly and experienced staff, it was a breeze.
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May 2022 by Reva Coates
If was fine the ladies were quick and professional. I would recommend Jackson Hewitt to friends
