Lowe's ProServices is generally described as an excellent and pleasant place with a great selection for home remodeling needs. Customers frequently note the store has a very friendly and helpful staff who greet them, offer great suggestions, and are always willing to help. Many report that the employees go above and beyond, making them feel that it matters that they came to the store. Service at the customer service desk is often quick. However, some assistance issues are noted, specifically a lack of available help at the lumber cutting area, which can require a long wait. Customers also advise that for the best information, it is better to speak with the floor people rather than other departments. A recommendation is made to ask a manager for potential discounts on larger display items. While generally positive, a note is added that packaged goods like doors or appliances may sometimes have unseen flaws and should be returned rather than fixed.
