-
December 2023 by Spartan Three Seven
I'll give this "institution" 2 stars for customer service at the local Ventura branch. As for their absolutely inept fraud protection system, I would give them negative stars, if possible. Of course they cannot afford to have anyone answer the phones on weekends, or, God forbid, after hours, so my card was locked for almost 3 days after making a purchase at a local establishment. I did not receive the automated call that provides a case number, and the ability to verify the transactions until 9am the next day. I then verified the transactions and my card was unlocked surprisingly quick. I then proceeded to make an online purchase via PayPal, and it appears to have gone through. Minutes later I make another online purchase, and voila, my card is declined. Going into both the app and the ebanking website, my card has been removed. So now I can't even manage security settings and re-enable my card.Absolute ineptitude on the security and fraud protection aspect. I don't recommend doing any business with this outdated, dimwitted institution.
-
July 2023 by Buyer 90K B.
Is this bank still in business? I have called multiple times and cannot get someone to answer, each time waiting 20 minutes for them to call me back. Yes, I used the call back feature - they called me back 4 hours later, when I was away from the house. Don't have enough people working the phones? Pay your employees more. Other banks have enough coverage. I have been a customer since the early 90's. I have a safe deposit box that has moved twice, and I am sick of it. I had 3 accounts and have closed them all, this bank is no longer working for me. I had a fraudulent check posted to my checking account - where is your fraud department? Why didn't they catch a check that said "Signature Previously Provided"? I am not going to apologize for being disgusted with this bank and its customer service.
-
December 2022 by Vicky Urban
THIS BANK IS CLOSED. A DEMOLITION CREW STARTED BUSTING GLASS OUT OF IT YESTERDAY ANS DEMOLISHING THE BUILDING. I’M THINKING THIS LOCATION IS CLOSED. IT’S BEEN FENCED OFF FOR A FEW WEEKS NOW
-
December 2022 by Atomic Rooster
Not sure why this is still listed as "Open". Just drove by and the entire parking lot and bank is fenced in and it looks like they're taking a wrecking ball to it.
-
July 2022 by Hannah Sprengel
Terrible bank. Apparently on 7/1 my debit card was involved in a security breach and permanently suspended as a result. Absolutely nobody reached out to me thus I found out while in the grocery store attempting to buy medication for my sick kid. Called the bank, sat on hold for an hour only to be told that my card was shut down and could never be used again. Had to ask them to send me a new one because apparently they hadn’t done that either. Management failed to call me to discuss this as promised. Terrible customer service. THIS SHOULD NOT HAPPEN. I will be switching banks.
-
March 2022 by Linda Kottler
Except for paying for safety deposit boxes, which can not be done through the customer service center, my experiences have most all been good. To get a branch employee on the phone is difficult so i can not even find out if i can pay with a card over the phone. Annoying.
-
February 2022 by Thomas Nold
To be honest I wish I never switched banks from here to US Bank who has done nothing but screw over my money. I’ve had fraud in the past and have been helped without hesitation to figure out the main issue. Instead I’d US Bank closing my accounts totally without helping me figure out what is going on, I get personalized care every time I enter the building. I will never switch banks again unless I move cross the country.
-
November 2021 by samantha ferren
Every time I come and get Casey the banker it’s always a great experience she’s very well spoken & kind.
-
September 2021 by Sylvia Lord
Finance department is badly managed. Losing important papers that were mailed to them. Dispersing moneys by mail and 3 weeks later still have not received.
-
August 2021 by John Michaels
Love the bank only giving 3 stars because of the atm. I go to the atm for speed and if I have to talk to someone during business hours it takes at least twice as long, might as well go inside.
-
February 2021 by Michael Donini
Everytime I come to this branch, I think about closing my account. My main branch is far much better than this in all aspects...... ?
-
December 2020 by Pam Gehbauer
I will be calling tomorrow to give you a chance. My parents banked here for sixty years. But I have had no good experiences at all! Honestly there is no one there who seems to know anything!
-
January 2020 by MommaP BigPoppaRay
I have never been in this branch but I see it driving and you folks need to change out your flags they are stained ripped and very sad please spend the few dollars we know you have and respect your state and country.
-
December 2019 by Sir Fire&Ice
Great customer service helped me set up my account friendly peopl
-
December 2019 by Dan Le
Great customer service fast and easy
