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November 2023 by Cheryl Madlinger
Staff is very helpful. Very clean waiting room
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October 2023 by Lina Brown
If you’re looking for an honest salesperson you can trust to buy a Lexus then contact Mike Roche at Spirit Lexus in St Louis. My daughter and I looked for a used car for over a year and walked out with 2 cars shortly after I met Mike. That was a year ago and both cars have been AMAZING! Thanks Mike.
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August 2023 by MrWicked98
I was kinda disappointed here. I expected better service bring "Spirit Lexus in Creve Coeur". I purchased a pre owned Lexus, they didn't bother to wash it prior to delivery. I had to ask them to clean the interior and wash it. There must be 14 year Olds doing the washing because they didn't even bother to wipe it off. When I brought it back for service the tech who serviced it must have been covered in grease because the seats were dirty. Had to ask them to clean that. I got better service from Elco Cheverolet when I bought my older Impala. That car was washed cleaned armor all on the tires and ready to go. I just had higher expectations here and they missed the mark big time.
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August 2023 by Oliver
I was kinda disappointed here. I expected better service bring "Spirit Lexus in Creve Coeur". I purchased a pre owned Lexus, they didn't bother to wash it prior to delivery. I had to ask them to clean the interior and wash it. There must be 14 year Olds doing the washing because they didn't even bother to wipe it off. When I brought it back for service the tech who serviced it must have been covered in grease because the seats were dirty. Had to ask them to clean that. I got better service from Elco Cheverolet when I bought my older Impala. That car was washed cleaned armor all on the tires and ready to go. I just had higher expectations here and they missed the mark big time.
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May 2023 by Kimberly B.
If I had a negative star, that's what I would give. Service dept is terrible. I cannot wait to trade my vehicle in. I would never do business with Spirt Lexus again. This was my first time buying a brand new vehicle from them and would tell everyone to run. I have owned Lexus cars/trucks in the past from other dealerships and should have trusted my first mind to not buy. They just want your money. They provide the absolute worse service.
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May 2023 by Michael M.
I purchased a used car from this dealer. The salesman was a young man who was collaborative and knowledgeable. After taking the car home, I noticed that the sun had burned through the tinted sheet of the driver's side passenger window reflecting #s that were most likely written directly on the glass as dealers will do to market the car. I called my sales rep about it and we made an appointment to bring the car in. I waited about 2 hours and when I came back, I noticed that they did nothing to rectify the problem. The sales rep told me that his "hands were tied," which is a lame excuse for not fixing the problem. Shame on me for not noticing this before handing them a check. Either the sales manager or the service manager (or both), decided that this was not something that they wanted to spend time on, which would have been fine if they would have told me in advance and not wasted 3 hours of my day (1 hour drive time). Because of their decision to not rectify the problem and the way they went about it factors into my decision to not recommend this dealership.
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April 2023 by Heather Marie
The lady at the front desk was very nice and has the sweetest voice on the phone. Only complaint I can say is the parking is horrible.
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March 2023 by Matthew Singer
Joe Edwards always takes care of me for my Lexus maintenance and service. He makes it easy, no hassle and convenient. He was recommended by one of my friends in the industry who said he is a great service advisor to work with and they weren't wrong. The service itself is usually prompt and they even wash the car for me.
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March 2023 by Ashley Koontz
Mike made purchasing my new car easy! In and out! Thanks Mike Roche!!!
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March 2023 by Kat R.
Getting a car serviced is usually the last thing I want to fit into my busy schedule, but I was shocked by what a good experience this was. The level of service is the best I have experienced in St Louis. All the staff were friendly, professional and prompt. Thomas was my service advisor and he and his team nailed it. Super smooth and hassle free experience. I felt like I was in very good hands.
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February 2023 by Tiffany Hicks
Great service waiting not even the customer and they gave me a free soda b
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December 2022 by Jenny Nguyen
Paul Grich has been taking care of my Lexus for a few years now and he has been wonderful! I never have a problem with him. He’s been amazing. Easy to be in contact with and he is always there.
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December 2022 by Steve Telken
Always prompt and friendly service from Joe Edwards and the crew.Service: Oil change
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October 2022 by A R.
I ordered my car on line because what I was looking for was not available locally. S.J was very responsive and found what I was looking for, however it was in another state and an executive demo. It was delivered and I was very happy. After I got it home that night and had more time to really inspect it I noticed in had scratches on the black chrome rims. I had purchases ding shield so I didn't worry too much because it would be covered. I mentioned it a couple of times and was told to file a claim. I did file a claim in July of this year and was asked to find my copy of the contract because they were now Spirit Lexus and didn't have the paperwork even though they are still owned by the same people. I provided it and they said they would have to change the contract because the contract says they fix it not with black chrome they have to replace it. They are supposed to be working on the change . It's been since July and I still don't have a solid answer. Worst customer service! However was driving the exec demo was reckless . I still do not have answers.
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September 2022 by Jennifer Mancuso
Brian, Matt and all of the service team always take care of me. They are professionals and the best place to go in St. Louis for Lexus!Services: Tires
