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March 2024 by Cara Gardner
I ended up switching to a different vet office after some frustrations with various aspects of this clinic.Upon getting my dog’s records, I saw that his teeth were never examined and it was noted as “muzzled” on the medical records. Disappointed as I was never told that a full exam was not able to be completed after paying for them. Nor did I know that my dog required being muzzled. Happy to have found a new vet that performs exams in the room and does not require my dog to be muzzled.
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February 2024 by Antonia De La Cruz
So excited for my puppies first visit
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December 2023 by Me Paul
I've been taking pets to this veterinary hospital since 1996. They've always had good vets. Since VCA bought the practice out, their prices have skyrocketed. I took off one star for the high prices.
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December 2023 by Rachael Verhoff
I always feel welcome at VCA-Bal Coeur as well as by dog. What a great group of ladies! I have an older dog and they treat him like gold. Very understanding and compassionate. Thank you for all that you do!
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November 2023 by Shannon LaBarre
We were traveling to the area to visit family and our dog had some stomach problems that required care. We called and they were able to get him in within 3 hours. They were extremely caring and spent time trying to help with the problem. Because it was not an easy diagnosis, they gave us a print out for emergency care in the area just in case he turned for the worse after hours.The staff just seemed to live their jobs. Everyone wanted to stop by and give him love (he is adorable ? so I understand). They even called the next day to check on him!
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May 2023 by Patricia Vercher
We live pretty far from this office but are always willing to make the drive because they take such good care of our pups!
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May 2023 by Kaetlyn Kuchta
I can't say enough good things about this vet clinic. They are always compassionate and very knowledgeable. My cats, Nico and Lilly, and my pup Sokka can be little disasters, but the vets here are always able to spring into action and get them fixed up quickly. I recommend them to everyone I know and will never go anywhere else.
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March 2023 by Amanda Noel
I was waiting to write this review until after we were finished with our Care Plan subscription with VCA in fear that the employees would treat me and my dog differently. I was very disappointed in every interaction I had with VCA. Their staff is extremely unfriendly and unwilling to be of any assistance. We felt like we were viewed as just another number in their system with a wallet, rather than being valued as a person and dog.
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October 2022 by Stevie Chesky
They diagnosed my dog with high blood pressure, when in fact it was congestive heart failure. The worst doctors ever!!
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August 2022 by Veronica S
I really love this vet. The doctors and environment is really clean. However, on more than two occassions i have been told I would receive a call back and never do. I don't know how the front desk employee is called, but I can tell by voice. It is always this one employee. Whenever I call back to see where we left off in scheduling an appointment with my cat, by then it's a completely different person on the phone and they always get it fine the second time around. I know it's busy and all and I'm quite patient, seeing how I've waited up to 4 hours for a call back. It just rubs me off the wrong way that it's the same employee that has done this with me more than twice. Other than that I give everyone and everything a full 5 stars. Thank you for all you do!
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August 2022 by Renee Gray
Very nice staff, vets answer questions & really do care for my pets.
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July 2022 by Michelle Wegscheid
I have been taking my kitties here for a while and had primarily positive experiences until recently. When I called to discuss my concerns about my experience and billing, I was advised to take my cats elsewhere. As the vet is incapable of seeing my elderly cat without sedation moving forward, I certainly will be taking both cats elsewhere.
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June 2022 by Brittany Kryger
Don't let them nickel and dime you to death until it costs your animal's life!! My cat broke his leg, and we would get medication here with his surgery being done in another state. They called it in the past without seeing the cat's injury based on the other Dr. guidance. Now they won't call it in for an emergency because they haven't seen the cat. They won't take the Dr guidance this time. Told me if it was an emergency go to the ER. Its an emergency because his vet here REFUSES TO help during an EMERGENCY. SAID THEY ARENT A PHARMACY AND DONT CARE WHAT THE OTHER DOCTOR SAYS. They will not be there for your animal in need. DO NOT TRUST THIS GREEDY OFFICE.P.S a vet I have never been to helped my cat in need by simply faxing his records over from the other Doctor. They are not a cat pharmacy either. Just kind human beings that care about peoples pets!!
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June 2022 by Alexxx V
I really love this vet. The doctors and environment is really clean. However, on more than two occassions i have been told I would receive a call back and never do. I don't know how the front desk employee is called, but I can tell by voice. It is always this one employee. Whenever I call back to see where we left off in scheduling an appointment with my cat, by then it's a completely different person on the phone and they always get it fine the second time around. I know it's busy and all and I'm quite patient, seeing how I've waited up to 4 hours for a call back. It just rubs me off the wrong way that it's the same employee that has done this with me more than twice. Other than that I give everyone and everything a full 5 stars. Thank you for all you do!
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April 2022 by Cheryl Campbell
Dr. Breummer is delightful and she takes her time with your pet and explains things clearly. She really cares and so does her staff.