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April 2024 by Andrea C.
I just had a horrible experience with Jason the Pharmacy Manager for CVS Crystal City. He was extremely condescending, rude, dismissive, and arrogant. He went out of his way to make a situation worse instead of helping someone that needed his help. Clearly his customer's heath and wellbeing matter very little to him. This is the 2nd time I've tried to give CVS pharmacy another chance. I've looked passes no one answering the phone, the long wait times, getting texts to say your prescription is ready only to get there and it hasn't been filled. I try to be patient because I realize they are busy. It's sad because some of pharmacy techs seem to care, but their hands are tied! (It's pretty bad when they quietly encourage you to "please call corporate and hand you a card with the written down phone number! Please save yourself the embarrassment I just went through by "questioning" Jason and find a Pharmacy that cares about people and treats customers with respect.
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March 2024 by Laura D
Possibly the rudest staff ever experienced at this location, but in general, it seems that CVS is more interested in my money vs my satisfaction. Since they have incredibly stupid policies, it’s less expensive for me to not use my prescription coverage at CVS (only place allowable) and pay out of pocket at Walgreens or Costco. I highly recommend any other pharmacy other than one owned and operated by CVS.
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February 2024 by Christy S
Nice staff members always willing to help their customers.m
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February 2024 by Theresa Greer
Workers are all so polite n nice
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February 2024 by Gerald Keimer
Lazy enxperienced always have problems not running insurance correctly, transferring prescriptions is a pain. Basically everything is not there problem.
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February 2024 by Larry Shobe
Usual Drug store but beyond that always friendly staff The Pharmacist very helpful and always friendly Will take the time to talk to you buy all my medication and toiletries there
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January 2024 by Kim Griffin
The pharmacy employees are so Rude and the pharmists is also very rude I guess they're just a bunch of unhappy employees I guess they get treated bad because they sure do treat their customers also bad.
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January 2024 by Rachel Watters
Waited for a script for over 1 month, which was out of stock. Kept getting notifications that they were still working on it. Checked by phone and in person (in store) to make sure it wasn't ready. Was told 4x it was NOT ready. Got a text 12/24 that it was in stock and ready. Went to pick it up on 12/28 and was told it had been there for over 14 days, so they restocked it and now was unavailable. I had been in within the last 14 days during the time they said they had it.
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January 2024 by Christy Stovall
Very eager to help staffMost sought after products are available, somewhat high on grocery or candy items.
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December 2023 by Mindy Stinson
CVS usually has good deals using your points
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October 2023 by Rick Wiese
My script was ready for two days and in that time I received two text messages requesting that I get my scripts asap. Second car in line at the drive through and I waited 26 minutes total. Totally unacceptable! If there is a problem customer, they should be asked to pull forward or go inside. One customer should not prevent 7 other customers (the number of cars that bailed) from being helped! Had it not been for the “important text messages” to pick up, I would have been among them. And as is typical of any service these days, only two people to cover the drive through, counter and phones.
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July 2023 by NoOnes Business
I normally don't go inside the store but, rather use drive through. But on one particular occasion I went inside and was impressed with the layout of the store. Shelves were very well stocked with products. The employees were very polite. This sounds rather weird but the store had a very relaxing feeling about it with the soft music playing. I use CVS for my prescriptions and will never go again use Walgr**ns!
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July 2023 by Nat C
I purchased an item and went to return it (was not used). The clerk and then the manager said the system could not give me the full return. They said it was acting "strangely" and therefore they could not help me. The total return should have been 21.61 but instead it was only 15.26. I am not sure why I have to give up 6.35 because your system would not work. This is insane. I will not be going back.
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June 2023 by Jacy Phillips
Had a little bit of a longer wait than originally expected, but the man handling it was open about him struggling and he prioritized getting it handled. Better than Walgreens has handled any situation we’ve had with them. His good attitude made up for the wait.
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May 2023 by Joseph Martin
Went in to pick up prescription on 05-23-33 ay 07:45 am and after waiting 5 minutes (I was the only one at the pharmacy) I left, because the jerky pharmacist never came to the pickup counter or even acknowleged that I was there. CVS is the worst!!