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December 2023 by Emily M.
Nice selection, but the cashier with the dyed black hair talks way too much and focuses on the wrong things, which keeps customers from getting checked out in a timely manner. I eventually walked away from the counter after standing there, waiting to pay, while said-cashier was ogling over a dog. Go to Walmart, the same cat food is cheaper there.
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December 2023 by Bobbi L.
I normally do not post bad reviews but I feel this one is warranted. We had a grooming appointment scheduled for 3 weeks at Petsmart getting ready for vacation. When we dropped our dog off for her early morning scheduled time, Petsmart called within 30 minutes later and said our dog was "too stressed out to be groomed." After picking her up and going back home, we were angry because this is the 2nd time this has happened to us with this particular Petsmart location. I looked online and saw availability at Petco same day and scheduled a time. They called us immediately and told us we could bring her in earlier if possible. We made the 30 minute drive to Petco and they took care of her. Other than not being a fan of the dryer, they said she was absolutely fine. She was in and out in about an hour for bath, brush, and nail trim. We looked thru the window in the grooming area a couple of times to check on her and she was fine. We shopped in the store while we waited. Fortunately we have a new grooming place and Petco has a new customer. Unfortunately Petsmart has someone who has no patience to do her job. I feel like they overbooked and didn't want to deal with her even though we had the appointment for several weeks. All it took was someone kind to talk to her and pet her for a minute and she was good to go. We have been back to Petco for another grooming session since that time and still had a great experience. You can bet I will be relaying this story to PetSmart Corporate office as well. Do not go to the Crystal City location for grooming!
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May 2023 by Belle B.
they're a good place but their employee sold us a fish that ate our shrimp and then died cause it ate our shrimp after clarifying that they would be safe to put in a tank together. IN FACT, she suggested the BLACK MOLLYS. and it killed our shrimp. DONT DO THE BLACK MOLLYS GUYS.
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February 2023 by Randy Dobbs
We love there tacos but shake machine is always down...
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January 2023 by Jennifer Stinson
Sarah is super sweet
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January 2023 by Robert Rose
Great customer service
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January 2023 by Matt McCoy
They had a top for our rat cage. Just what we needed
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January 2023 by Alvin Cortner
My dog told me they touched his no no spot
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January 2023 by Dina Wilkerson
They don't have anything for birds.
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December 2021 by Caroline K.
I went in to get my dogs some christmas gifts, I care very much about what I put in their bodies and the worker in there was very helpful and walked me through some good options. I should have gotten her name but it was a very good experience and my dogs will be happy
