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April 2024 by Aaron Hollingsworth
Typical fast lube oil change. Nothing to write home about. They changed my oil, put air in my tires, topped off my washer fluid, checked my light bulbs, and aggressively tried to sell me filters and services at inflated costs. If you can't change your own air filter, cabin air filter, or fuel filter by now... you probably shouldn't be driving.
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April 2024 by John Kincaid
The first time I went there, I just moved here, a bit confusing with insp.s going on where you go, no signs. But the staff member came out and showed me where to get in the correct line.About ten minutes wait to go inside the oil change line. Had an air filter issue, and they all worked to get it corrected, but they did accomplish the correction.Everyone seemed to be friendly, knowledgable, and very efficient and explained the results of testing. The team functioned very well.I'll be using them now on.Good job, all. John k.
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March 2024 by Fenomene
Had an emergency in my car and found out Valvoline offer free transmission fluid top offs if you're within a certain period of your last oil change. Manager was understanding and took care of me. Thank you guys so much I will def being coming here for my future services
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March 2024 by Rhonda Scherrer
In and out, great job. And the guys explained things,very friendly.
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March 2024 by Robert Martin
I normally change my own oil and do basic service in all of my vehicles; however, due to my military obligations and police academy (EMPA) hours, I did not have the time this go around. The line was long, but service was excellent. Management should know that Dallas set the standard for customer service.
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March 2024 by Danielle Thurston
I've used this location once in the past for emissions testing, many years ago. This time I've given up. My first attempt was a fail because the line was quite long. I asked if they take appointments and was told no, it is FCFS. My second attempt I didn't stop because the line was too long again. My third attempt failed as I was told the inspector was out sick and I was instructed to come back on Monday. Today is that Monday and I arrived at 3:16 for my fourth attempt, only to be told that they shut down at 3. I said it would be nice if they posted that information somewhere because your page shows a response that inspections are done M-F from 7a-6p. The guy responded with "That's not my problem." I've now chosen a different inspector with whom to do business and they accept appointments and were quite friendly on the phone.
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March 2024 by kevin ket
I have used Valvoline in the past, and their prices were reasonable so I recently went back because the dealership I was going to said they would no longer be servicing Chevrolet vehicles.I wasn't told the cost of the Valvoline oil change (I did have a $10 off coupon) until it was completed. I was SHOCKED to find out they charged me over $100 when the local Chevrolet Dealership was offering oil change for under $80 with no coupon required.I now know I should have asked beforehand. Before you go to Valvoline, check their prices!
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March 2024 by Anna Heidelberg
So was at this location this morning to have a safety inspection done inspector ( DAVE) says I can't do it I can't lift the vehicle dave used to work at the Mexico rd location were he would always say I can't lift your vehicle or my vehicle is to heavy iv had 4 interactions with this employee he also turned down my dad with is vehicle said he couldn't inspect it so i started going to the Brian road location they have a 2 post lift and previous to this time the inspector working was able to do it no problem the employee you have working dave is rude unprofessional and ignorant when it comes to his job he is the reason why I will never use valvoline again and I would be happy to talk to someone to see how many years I have been doing business with valvoline something needs to be done because hard working people are looking to be helped with there cars not turned away and lied to because they don't want to do there job valvoline you need to take care of this asap his name is dave works at Brian rd and feise location your customers are being treated very unfairly by this employee!
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February 2024 by Marie Bizzle
Thank you to Petko for changing the headlight bulb in my Chevrolet Equinox. He did what no one else could seem to do. The job was completed in about 10 minutes and the price was great too - $24.99! I had either called or went to several other places. One place claimed they didn't have the tool, another place said they didn't have the bulb in stock and other places required appointments. Thanks again, Petko and team! I appreciate it!
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February 2024 by Lori Moore
Easy and helpful on my lunch break. Filled my fluids and checked my tire pressure as a courtesy.Thanks guys ..you saved the day ?
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February 2024 by Rory Payne
They always go above and beyond with my car
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February 2024 by Jeffrey Miller
I called in advance to make sure they did emissions testing. They tell me to come on in. I show up. They tell me they can't do it cause the guy is leaving early. "Where no appointment needed" Terrible customer service and waste of my time.
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January 2024 by Ricky Melendez
5 stars to the big homie, Peter and the rest of the crew. Even with the weather being so cold and gloomy, Peter showed excellent customer service with a smile even made me laugh at the end. Unfortunately with his supervisor who quickly gave bad vibes in asking "why did I choose to come in today of all days" hoping that it would be a "slow day". Says he wasn't having a good day (I'm getting an oil change and emotionally dumped on within 20 minutes what type of day you think I'm now having.) He also charged me an extra $15 for a quart of oil that I did not get last time. Did my oil tank get bigger all of a sudden? Unfortunately with supervision or management like that, I don't see myself coming back to this location. Again shout out to the big homie smiling Pete. If anyone deserves that star it's you brother.
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December 2023 by Elizabeth Chrismer
I come to this location because of Pekco. He is so friendly and helpful. It makes my day every time I come in. Because of him I do many services here that I wouldn’t do otherwise, you are very lucky to have him for an employee. I work in retail. Believe me, you have to take care of people like that it’s hard to find good people, thank you Pekco for the great service !
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December 2023 by Tushar Bhakta
Usually, they have about half an hour wait, so I always make sure to have at least an hour before I go for an oil change there. They do really good work. I always appreciate their efforts.
