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March 2024 by bella rios
i had the most amazing experience at this location! alexandra in the fitting room helped me find some new jeans and tops for my vacation next week. she gave options and showed me how i can really dress up or down a mom jean! i will be coming back with my daughter so she can help us out again, she made me feel like her best friend and i absolutely LOVED her energy! such a sweet girl and she knows her fashion!! :)
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March 2024 by Ashly Sunshine
My first time ever buying new jeans in the American Eagle store at West County Mall was such a great experience thanks to the beautiful, kind young lady who helped me. Tiynora Stewart. She asked me if I needed help and I told her that I was there to buy new jeans to keep up with the new style my teenage daughters have been on me about. I told her that I wasn't sure what size I would wear in their brand. She looked at me and new exactly what size I needed. I thanked her and went on about my business. A few minutes later my daughter brought me 2 pairs of jeans and said that girl told me to give these to you to try, she thinks you will like them. I love the jeans she picked and loved even more that she went out of her way to be so helpful. We need more people like her in this world. Tiynora, you truly make a difference and will do great things in life.Stay blessed young lady:)
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March 2024 by Melany ponce de león
Lack of costumer service!
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December 2023 by David Lòpez
I know it is a stressful season but the manager Matt needs to do better on customer service. He was not professional compared to the other workers in store.
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December 2023 by kimberly lopez
Matt was so rude !!!!! He had an attitude with me and made me feel unwelcomed ! Never going back ! Lost a loyal customer !!!!!
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October 2023 by Lea Sanders
Lack of customer service & customer connection. I applied for a credit card and had to inquire 5 times about it never arriving. I eventually just shut off the credit card because it never arrived after 3 months of waiting patiently. Super unfriendly team, I will sadly not be returning. Unhelpful employees and customer care team. I shouldn’t have to fend for myself when it comes to a business.
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October 2023 by Kayla Perry
I was in this store earlier today and Jade had helped me find some jeans. She was absolutely amazing I haven’t bought clothes in 2 years so I wasn’t sure what size I needed and she helped me find it and was super encouraging.
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September 2023 by Megan Andrews
The sales associate who helped me with my exchanges was so patient and friendly!
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June 2023 by Brad Starnes
The manager that was working on 6/17 around 1PM should work on her coaching skills. It makes for an unpleasant shopping experience when you’re constantly hearing the manager bark orders through the headset that employees should be doing X,Y,Z. She should take a step back and let her team work and step in when needed, not micromanage
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June 2023 by Madeline Chandler
Second time in the last month of so that I went into this store without being greeted but people that walked in before and after me were being talked to by the employees. The only time I was spoke to was when I started actually placing items in my hand to purchase. Kinda annoying.
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February 2023 by Leeann Busch
We like the location but it's very over priced.
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January 2023 by Maggie Mikecin
Service here was fantastic. I needed a new size and the girl working in the fitting room was so sweet and hyped me up!!!! My outfit was “giving” so learned new vocabulary too! She was AWESOME!
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January 2023 by Annette Weber
Definitely need for cashier lanes and dressing rooms!
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December 2022 by Kristie Leaphart
I love that AE has smaller sizes in Long! My daughter is a size 0 but very long legged. AE is one of the only stores that we can find pants for her.
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November 2022 by Geena Lee
Super friendly and helpful staff! Found plenty of cute and comfy pieces! I will definitely return!!