Numotion is the nation's leading provider of Complex Rehab Technology, improving lives by enabling greater independence with medically necessary, configured mobility products like wheelchairs. Reviews highlight both positive experiences and significant challenges. Many customers report amazing, very positive experiences, feeling mobile and independent with perfect equipment. They note that some representatives are kind, courteous, a joy, thorough, and give good advice, showing true care and being helpful, amazing, and so helpful. Specific staff are praised for having compassion, empathy, and a great heart, being quick to follow up and answer questions, which prevented order cancellations. However, the process can be difficult. Communication between offices and insurance companies can cause months of added stress. Customers report issues with follow-up, sometimes feeling that promises are not kept, and explain that calling can result in speaking with someone rude, though attitudes can change. The need for clear explanations of expectations to new patients is emphasized. While the quality of the chair is often noted as sturdy and helpful, some configurations may require uncomfortable modifications or additional out-of-pocket costs for ideal comfort. Delays in approval, ordering, and assembly are understood, but the overall experience varies greatly depending on individual staff interactions and insurance complexities.
Efficient and friendly great service friendly fixed problem, directly on time
March 2026
I have been a numotion customer for years and they always make sure my equipment is good to go
March 2026
I was really feeling comfortable with the staff at NuMotion. I feel that they were very qualified and concerned about my mobility needs. Hats off to NuMotion!
