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February 2024 by Phil Winkler
I just want to tell you how amazing my customer service representative Carol helping me in the photo department is. She went way farther to help me with my printing issues. She works at your Florissant store #04866 she is a wonderful person! Thank you.
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December 2023 by Donetta Kee
Items on shelf saying one price, get to counter another price, young lady go to check, a whole row of item listed at price. Manager called said sorry somebody put them in the wrong area. Whose fault was that?
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October 2023 by Nikki Schaper
Lake st Louis Walgreens needs to do better. All walgreens! If you are going to require appts to be made online for vaccinations then make it easier for the elderly. Have a computer they can use to make one. Not all elderly have smart phones, computers, or onow how to use one. When picking up my script today a older man came to the window for a flu shot. Chris behind the counter hollard do you have an appt? No replied the gentleman! Do you have a smart phone Chris asked? No replied back again by the gentleman! Then we cant help you. My heart sank! I will be elderly some day. I will need help someday. I will need guidance someday. I asked the gentleman to wait for me to check out and offered to help him. It took me maybe , maybe 5 min to help him schedule his flu appt online using my phone. I entered all if David E. info for him, used my email since he did not have one, and then wrote down on paper his confirmation for his appointment. 5 min!!! Thats it!! Do better Walgreens!!!!!!!!!! Customer service is helping those who can not help themselves. Do better!!! Provide a computer for them to use or ipad with only your web site. Or step around the darn counter give a human being 5 min of your time. If it was not for customers all that work there would nit have a job. We have other places to go. Cvs, Target, Walmart etc.. Just do better!!!!!!
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August 2023 by Tina W.
a four-star because of Brennan in the pharmacy. I was on my last option of staying at Walgreens because I'm fed up with the lines and the people in the fast line when I pay for it and get an argument because they don't know about the app or what not so days and days and days later six days at the most my medication still processing so I go in person and the only reason why I get anything done is when Brennan is there, so if any of the managers see or read this which I hope you all do he needs a raise and he needs a promotion
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July 2023 by yolanda davis
I apprantly should have looked at the other reviews before visiting. The service is horrible. The rewards program is a scam. The staff are rude and don't honor the coupons issued and presented by customers. Choose other options. The Hazelwood location needs an overhaul & new staff with proper training.
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July 2023 by Debbie Poertner
On June 30th Went into Walgreens on 5th street in St Charles, MO. After walking around the store for 15 minutes hoping to find a seasonal section that had Fourth of July novelty items and door Decour I had no success. I asked the employee and she responded “no we don’t have any we didn’t get too many Fourth of July items” However as soon as you walk into the Walgreens store 5th Street the first thing you see is a big front desk lady of Pride items. Not that I have anything against pride but let’s be real you should have items for all of your customers and shame on you for having pride items front and center and not 4th of July items. You live and get rich in this country the least you can do is have some respect. I feel offended and I will seek to find another pharmacy the better since my niece shame on you Walgreens!
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June 2023 by Loretta Buso
Never have my prescriptions done in a timely manner per the phone service or Dr. Call in. Looking for a new pharmacy. I'm done with Walgreens.
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June 2023 by Tawanda Story
The Florissant Vaile pharmacy location is absolutely horrible! The drive thru is open when they feel like it. If you go inside, be prepared to wait in line forever. I understand the staffing crisis, but not the lack of education on customer service. If you are going to hire off the street, at-least TRAIN THEM appropriately. I called today to request medications, and asked for a specific time for pick-up. I was told after 5:30pm. I arrived at 6 pm. Only ONE RX was ready, and the pharmacist Lauren Y. , very RUDELY decided to fill them as if I were getting on her nerves. It’s so sad that I now have to transfer my scripts to a pharmacy out of the area, just to receive the customer service that I deserve.
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May 2023 by Vickie Grose
I’m very upset that I regularly have an issue gettin Lantus insulin in a timely manner. I order a refill and 50% of the time the pharmacy it is not available “due to corporate policy”. Such a battle to get a very needed medication. Yesterday I was told I could pick it up “in another “city “.after I had received a text, it would be ready at 1 PM. Why?
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March 2023 by Bret Skrukrud
Is it custom for Wentzville Missouri Walgreens on Pkwy and pierce. To cuss their customers out in the drive through? And the manager was just as bad when a customer is just asking a question?
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March 2023 by Judith Graves
Horrible customer service
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November 2022 by Carole M.
Hear Walgreens only fills pain pill RX for 21 pills even though physician may order a month's supply for 30 pill's Don't tell customer I don't know if they charge for 21 or the prescribed number if more. Interesting an creates a hardship for older citizens with transportation
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August 2022 by Beverly Sosa
Waited in line at drive thru for 35 mins to pick up meds couldn't get out of line because there were 9 cars in line.all because one person was getting a covid test in they drive thru of all things.how ridiculous.This was in Belleville Illinois. On N.Belt west
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August 2022 by Frank H.
Before I retired to Punta Gorda, I worked for 30 years in healthcare! This pharmacy is terrible!! Three times in less than a year I caught mistakes on my prescriptions. One time it was a prescription for another person and another time I was shorted and another time I was given the wrong medication. If I had been a regular lay person I may never have caught these mistakes!! For your safety, Double check your prescriptions before you leave the store!!!
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January 2022 by Chris Bragg
Very unorganized store in Milan Tennessee. My mother is disabled and she has been fighting with them over a prescription that shoulve been filled over a week ago. If something happens to her because of this pharmacy, there will be legal actions taken. The people are rude and they do not care about anything but there pay checks. What a joke of a business
