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February 2024 by Sanela Mujkic
We came into Tmobile wanting to upgrade our three lines. Harry was the one who greeted us when we first came in and was helping us AT FIRST. Harry helped us throughout the whole process up until it was time to transfer all of our information from our old phones to our now new phones. His shift ended so he left for the day and we were then helped by Camryn. Camryn oversaw the transfer process. Towards the end of the process, Camryn let us know some information regarding payment that Harry didn’t mention AT ALL. This then escalated to questioning if we even could get our new phones. We wasted four hours at this store because of Harry and his incapability of giving his customers ALL THE INFORMATION. We do not recommend this store AT ALL. One of the worst experiences I’ve ever had at T-Mobile and this store specifically!!! All we got from this experience was stress, tears, and a waste of our time!
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February 2024 by Chris L.
This is an update to my previous review. As requested, I contacted the store manger Michael Ravas and provided him with all the information he needed to look into the incident. A week went by, and I heard nothing back. Not a good sign. Still thinking there might be some sincerity behind his words, I decided to do a follow-up with him. And this is the non-response I received, "thank you for your feedback and assistance.". That's it. No elaboration of his findings, or what has been done. I guess it's much easier to give the impression that you value customer feedbacks on this public forum than to do the actual work of confronting an issue. As much as he said he didn't want to give a generic response, he gave just exactly that. There's no real interest in addressing customer concerns. It's all windows dressing. Those negative reviews posted on here are not just isolated incidents. It's a pattern. When a company doesn't look into problems even when they are brought to their attention, this is the result. As the saying goes - a fish stinks from the head down.
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February 2024 by Chris Lee
This is an update to my previous review. As requested, I contacted the store manger Michael Ravas and provided him with all the information he needed to look into the incident. A week went by, and I heard nothing back. Not a good sign. Still thinking there might be some sincerity behind his words, I decided to do a follow-up with him. And this is the non-response I received, “thank you for your feedback and assistance.“. That’s it. No elaboration of his findings, or what has been done. I guess it’s much easier to give the impression that you value customer feedbacks on this public forum than to do the actual work of confronting an issue. As much as he said he didn’t want to give a generic response, he gave just exactly that. There’s no real interest in addressing customer concerns. It’s all windows dressing. Those negative reviews posted on here are not just isolated incidents. It’s a pattern. When a company doesn’t look into problems even when they are brought to their attention, this is the result. As the saying goes - a fish stinks from the head down.—————————————————-We went to this T Mobile store on 1/1/2024 to get assistance on reactivating our account on our new wireless plan. The associate we had to deal with was Kayleb, and the experience was utterly dreadful. He indicated that he would help us, but not without first making it abundantly clear that it should be handled by the person who originally sold us the plan (Ana at the Manchester Costco Kiosk). This is because it was Ana who received the commission and not him. His reluctance to do more than what was minimally necessary was blatantly obvious as our conversation went on. The tone he took and his demeanor said it all. Among other things, he wouldn’t even help us on the simple task of printing out our sales receipt. This incident left us with such a bad impression about their customer service that it made me question my decision to switch over T Mobile. In the end, it was Ana who apologized for his rudeness and convinced me to remain a customer.
This is a complete failure on the part of the store owner and T-Mobile Corporation. They either tolerate this kind of behavior or completely unaware of it. In either case, it is bad business and inexcusable.To the store owner, if you truly value customer feedback, I ask that you take a sincere look into this issue and reply on here the actions you have taken to address it. Please don’t take the easy way out by posting a pat response and squander the opportunity to build a better customer service team.
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February 2024 by Pattie Mesenbrink
Staff was worse than customer serviceAnd everyone's mission is to rip you off and feel as stupid as possible
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February 2024 by Donna M.
The cell phone is doing very odd things. The worker was no help... stating he's just the messenger kind of explanation. As if I wouldn't know this or something. Then gave me the number of the insurance company to call myself... and this is the service we pay for.
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January 2024 by Sandy H.
If I could give them zero, I would! I went there with question on the cost of my phone plan (which is wayyy to high), and to ask for help fixing a technical glitch with my Samsung Note 9. They couldn't answer either of these easy questions and told me to contact T Mobile by phone. No wonder stores are closing. The 3 clowns will be at the call center soon!!!
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January 2024 by Jeff
Once in a great while I have a experience that is so badi find myself looking around for some one to tell me I'm on some sort of set that is doing a what would u do or practical joke show me I'm participating in. The worker was so rude that I had to restrain my contempt. A human being so vile and void of any humanity that I now find myself wondering what is tbe point of the human experience. Specifically I was told upon n appearance I would have poor credit, I was lied to about numerous things and I tried to reach out to another employee who ignored my attempts to find solace in a kind person perhaps. Another customer was treated no better
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December 2023 by Kevin K.
We had a number of configuration changes to make, new phones and porting to T-MOB from another carrier. We were assisted by Connor. Great experience. I wish more people had his customer focus and engagement.
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December 2023 by Srinivas Vangari
The T-Mobile store in Ellisville, MO, has proven to be exceptional in facilitating porting, trade-in, and plan explanations. The associates, particularly Mike, went above and beyond to ensure a smooth transfer process and purchase. Their patience and assistance made the experience highly positive, and I want to express my sincere gratitude to Mike for the outstanding service
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October 2023 by Ryan Boyer
Update - different day, same (worse) review. Ana will do literally anything to not actually work and help the customer.I don't know why these stores even exist. Every time I go there, they either send me to Best Buy to get a new phone or call customer service to resolve my problem. I could have waited for an hour on the phone in my own living room - I didn't need to drive to a store to do that.
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October 2023 by Donna Woods
Nancy was the best. She helped me with so much on my current phone. I did not feel rushed..Took her time very friendly. I will be in, in December to maybe get the galaxy S23.Please keep her and give her a raise. I'm going to tell my friends and other family members about this Tmobile Ellisville store. And ask for Nancy. Thank you .
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September 2023 by Patty O.
Five days without a phone. That may not seem so much, yet I felt bullied, manipulated & overpowered by employees of TMobile online customer service.From 1 company to another, no harm no fowl, you might think it a done deal I will not mention the other company involved, which direction, good or bad, I will only say that the problem was quickly solved by one of their own & now I have my phone service back. Anna Strange at T Mobile, listened & went right to work solving the issue. In less that 10 minutes, not 24hrs. to 38 hrs., my phone was unlocked, what took others 3 hours with the problem still on the table, was over, fixed & out of the way. One phone call & it was done. I had my phone back, unlocked, returning all phone service. Thank you Anna, you are amazing!!! P
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August 2023 by Si-Adia Si'Adia Mz. Mason
Didn't have any phones thats being displayed for sale...huh? Ok, typical cell phone store gimmicks...I'm over it!! U.S. Cellular here I come!!But, I did receive quick & friendly help!! This too is rare for cell phone store!!
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August 2023 by j.michael Rota
This store is my go to! I always get great service and trust everyone who has helped me here
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August 2023 by John H.
I went to get a new phone and Reggie and Natalie were great. When I had difficulty learning how to use my new phone, Natalie was most helpfull and personable.
