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July 2022 by Shannon T.
I have bought two vehicles from Chuck Anderson Ford. This last transaction was a horrible experience. I traded for a "quality pre-owned" vehicle that I was assured had been through their service center and was in excellent condition. Four days after signing the final paperwork two service lights came on. After taking the vehicle to the service department I was told that there was a loose wire in the steering wheel and that the catalytic converter needed to be replaced. At this point I has owned the car 2 weeks. When I asked if they could work with me on the cost of the repairs, I was told "that's the risk you take when purchasing a high milage car." During this timeframe I was also getting the runaround about the equity check I was to receive from my trade in. 23 days after purchasing the vehicle I finally received the equity check and front license plate bracket, because the vehicle didn't have one when I purchased it. It was at that time that I was informed that they still needed to perform a Missouri State inspection. 5 weeks after I purchased the vehicle and 2 weeks after Chuck Anderson performed the inspection, I had to have the front brake pads and rotors replaced because they were ruined. The service shop I took the vehicle to told me the car should not have passed an inspection 2 weeks prior. Now I am currently dealing with a leak with the sunroof. If there was ever a perfect example of a "lemon" it would be the vehicle I bought from Chuck Anderson Ford. I will not return to their dealership for even a simple oil change.
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May 2022 by Bobby L.
Contacted Anderson Ford about a vehicle on the their website I was interested in. I received an email that they were eager to help me find the vehicle I was interested in. The good news was they were only going to up charge $6,000 more then their advertised price on the company web site not the $10,000 more. Also, they are refusing A-Plans. Please have more transparency with pricing on your web page.
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November 2021 by Cessna P.
Very responsive dealership but also very expensive and hours are terrible your better off buying from a dealership in the city.
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January 2021 by J D.
Shady, shifty business! Had set up an appointment at 11:00 to discuss purchasing a vehicle after driving the day prior. We arrived at 10:35, another salesman and the used car salesman (whom NEVER wore a mask FYI) were showing the car to another couple and let them test drive it. After waiting over 30 minutes, we were informed the couple had made an offer and were waiting for financing approval! We drove over 30 miles out of our way for a scheduled appointment and they sold the car from under us with zero remorse. Terrible, terrible business. I would give them zero stars if I could.
