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January 2024 by brooke Gard
Great store! Great new staff
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January 2024 by Sohalia Davis
Absolutely horrible, added a protection plan without consent adding a 20$ fee to my monthly bill and lied to me saying they couldn't print receipts. If you need your phone fixed or need a new one, go to the cricket location in liberty.
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February 2023 by Caleb Coleman
I broke my iphone and came into the store looking for a phone until I can get my iphone replaced. I Was greeted and assisted by Isaiah and he was very helpful and professional , if his boss sees this give him a raise. it's hard to find good employees these days so don't take the one you have for granted.
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February 2023 by Deana Casey
I've already given a review about cricket. I suggested that they allow the employees to bring their children to work. They took my advice and let their employees bring their children work
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September 2022 by Rizzo
There needs to be two people working in the store so you don't have to wait till after lunch to get things done
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June 2022 by Dalton Collins
My Fiancé went in to get her phone replaced because it was shattered and they said she has insurance to replace the phone. We have not seen a new phone and she has been without a phone for some time now. We have tried to get in contact with this store but they do not answer their calls. They just let it ring. When we went in the other day to replace the phone, they have only 1 person in store by himself while the other employees were out and about. The store itself seems unprofessional and understaffed. If they would just answer their phone, they may have gotten 3 stars.
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March 2022 by Marcia Stollings
I can't begin to say how helpful the lady at Cricket Wireless in Excelsior Springs was yesterday! After being frustrated for 3 days with a phone I got elsewhere just less than 3 months before, dying on me Saturday and leaving me with no way to make phone calls, I went to Cricket after finding out it ran on AT&T and that several other people who had Cricket were pleased with the service. I would also like to commend the lady there who worked tirelessly on my behalf for TWO HOURS plus, to get the company I had been with to send the information needed to allow me to keep my number. They waited until the very last minute to do this. So glad I am done with the other provider.
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March 2022 by Attie Paddock
Literally the most welcome feeling when you walk in, I am proud to say that Brandi has done absolutely amazing and always has a smile on her face. She is very welcoming and sweet to the customers, always ready to help!
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March 2022 by Alexis Black
The store is always clean and smells good not only that but hands down Brandi Black the store manager there is kind, knowledgeable and will go beyond what’s expected of her! The best employee Cricket Wireless has! I absolutely will go there as long as she’s employed there!
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February 2022 by Rick Lindsey
Great store. Always there when we need them. Very professional and knowledgeable with their phones and all assessories. Thank you cricket in Excelsior springs for all you do. Good luck and God bless...
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December 2021 by _ --
My son's phone was having a lot of trouble and we could not figure it out. Starting to feel hopeless, we came into the store pretty close to closing time. Brandi Black worked overtime to help us out and it worked! Much thanks to Brandi, we are so grateful.
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December 2021 by Pat Polo
Each experience has been very positive. Bret was great helping us with the phone today!
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March 2021 by Jerry Holloway
I went to the Liberty mo store to switch from Straight Talk. When I walked in the store I was met by a young man that ask me if I had a mask. I informed him that I had the Covid shot and didn't think I needed a mask. I would have been happy to comply with his request but him wearing his mask below his nose told me that he wasn't really concerned about me. Since it was just him and I in the store I could see he had more business than he could handle anyway and left. On my way home i passed by the Cricket store in Excelsior Springs. I don't usually give a business a second chance but am very happy I did. I bought an Iphone xr. The young lady was very helpful and professional. 5 stars and if your looking for a plan or phone or both? Go there!!! I would give 10 stars if i could.
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March 2021 by MaryAnn Mynatt
Love the service i get from the dark hair ladyCan't remember your name I apologize it's your amazing and you know who you are....
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December 2020 by Andrew Wells
Very friendly staff! Got me in and out very quickly.
