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January 2024 by angela West
Always a waiting line.
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December 2023 by Tim Crouch
Always have great service at this location
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August 2023 by cheryl nunez
I wouldn’t give even 1 star. Never ever answer their phone. I have been in there when the phone has rang off the hook and no one answers to even acknowledge it. If they don’t know how to answer landlines then go away. I cannot stand Walmart pharmacy or Walgreens but I’m starting to think they would be better. One day I called about 10 times and let the phone ring. No one even attempted to answer. BAD WAY TO RUN A BUSINESS. Don’t make the excuse that there’s not enough help. Excelsior Springs CVS you can do better, at least I hope so. If you can’t then keep your doors locked and lights off and walk away.
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October 2022 by Lisa Savage
I know narcotics are a problem. But I have severe pain and am going to multiple drs. I am also trying to wean myself off pain medication to try alternative methods. This pharmacist would not fill my full prescription to let me wean off safely. Even after my doctors office and my doctor himself (you know the guy who has been treating me for 2 years) called him to tell him to fill it, he still would not. He decided to play dr not knowing anything about me. Also, knowing this was going to be my last script. The poor thing didn't feel comfortable. But he did feel comfortable enough to not let someone wean off safely and possibly be sick or worse. So to you Mr. Pharmacist I pray that you get some compassion. I tried to tell you what was going on and you would not believe me, kept interrupting me and just would not listen. Not everyone lies!!!
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October 2022 by Tim
Always had good experiences with the staff but oh my the automated phone answering machine is absolutely aweful and I'm considering changing insurance so I don't have to go here
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August 2022 by Cody Axpie
My name is Cody i am 9 years old and my mom get s her medisn here beacaus she are alerjc to so many food and she said it helps her so that is good? But i my mom wont just go to the doctoe to get thw allerjy out of her, so that is one less star. aAlso it has 4 stars becaus mom is still allejic and i had to go potty really bad but mom said that i should not go in public bathrooms becaus they are gross, so i had to hold it in for the car ride back to aunt Marys house. Aunt Mary has a very clean bathroom and she cleans it every day, also if your wonderign me and my mom are out of town to meet my aunt mary and uncle George left to go with us earlier here so thank you for. write me back if you agree?
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July 2022 by Lauren
These are NOT the right hours. They are not open all day. They close for lunch everyday 1:30-2pm... It is NOT posted anywhere. It's a 20-30 minute wait if not an hour for all prescriptions.
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February 2022 by Chera Ruffino
I usually use walgreens but they closed early due to not having a pharmacist. I am in severe pain and needed my script tonight. I went to the little cvs in Excelsior and just received the best customer service. It was so great we have decided to leave walgreens. The pharmacist went out of her way to explain things and get my script ready super fast. Thank you so much!!!!
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October 2021 by Dana Buza
My husband and I had to get a covid test for travel, 72 hours before our flight. We got tested on Friday at 10am and didnt receive our test results back until Sun at 9pm. The website is misleading because it states it only takes 1 to 2 days to get results, but if you read the fine print, it states it could take up to 5 days. CVS of course could not help us when we called them. Therefore, we were scrambling and had to go to St Lukes urgernt care to get same day results.
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August 2021 by Sharon Lawrence
Wi have gotten my flu shot there and they were very good! I have purchased a lot there. Very nice store and very clean!!
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August 2021 by michelle shade
The people that work there are so nice and very helpful. I always leave with a smile. I appreciate all the hard work that they do in our town of excelsior springs!Thank you!
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March 2020 by Amy Rasmussen
They are fighting for us and they have a loyal customer in me. CVS in Lee's Summit on Todd's George!
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December 2016 by Vickie P.
I hesitate to write the scathing review I have in mind, merely out of anger. But here are the facts: I walked into the store with a script for my controlled substance medication. At the counter, I greeted her, handed her the script and asked if they could fill this? Curling her lip and wrinkling her nose, she pecked away on their keyboard and said, "No, We Don't Even Carry This." Handing the script back to me, I ask, "...can you order it and have it tomorrow?" She looks at me and hurried off to ask '..the pharmacist', returns to me, and hands it back. "You need to go to your 'REGULAR' pharmacy to have this filled." I ask again, "Can you order... . . . . ." Standing straighter, smiling politely and obviously irritated and lying through her teeth, "...WE don't EVEN CARRY this." I felt like a fool. And even more so because I've purchased this medication there numerous times. Taking my script back, I thanked her, turned and left the store. When I reached my car, I realized I hadn't yet paid for an item that was still in my hand. It was this awesome, big and super perfect, weekly pill box, to hold my handful of daily (life-preserving) medications. So, I took it back inside and gave it back to the same girl; apologized for my mistake and left again. The thing is, I've been their customer many times and was never treated like that! Having a morbid disease, I sometimes require luck in finding who can help. I'm sure they know occasionally customers have this issue. Oh. And by the way. Over the years, they've filled this very same medication for me; either on the same day or by ordering it and having it on the next day. So now, 3 days later, I'm still without it because 'My REGULAR Pharmacy' hasn't received it yet. Forget the politics here. I'm in need, I have insurance, and I can pay. Y'all dropped the ball. I hope this helps someone else in my shoes. God Bless!
