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February 2024 by -
They didn't give any fries the first time, then... the worst thing happened since the holocaust. MY SMASH BOWL HAD NO NUGGETS OR SILVERWARE. I'm now a lesbian because my smashbowl had no nuggets(balls) and I am eating this with my fingers. I feel like I was smashed in the completely wrong way 1/5.
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November 2023 by Charmaine Oberfirst
I really miss those days when you can pull through a drive thru and get what you ordered, have friendly service, and not have to worry about asking for napkins and when you do, you still don't get them. please stop making your customers ask for napkins and get their orders correct the first time. The customers should not have to go through what they do when going through a drive thru. The workers needs to focus on the customers and not other workers.
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November 2023 by Matthew Fischer
Spent $65 and got our food delivered. It was all dry every bit of the chicken was hard and dry the portions was so small barely fed the family. Very disappointing won't eat there again. They even tried to get us to go after door dash and tell them not to charge us but it wasn't door dashes fault.
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October 2023 by John M.
Absolutely the most filth covered restaurant ive been in floor coated in grease,,very hard to walk ,ordered a 2pcs meal leg and thigh to go got home ,,the leg was missing over half the meat and had turned black my thigh was actually a partial wing with breading stuck to it ,,,Absolutely uncalled for you have yo look at what you put in the box ,o tired to get a refund they said we don't do refunds just replace chicken ,,,why would anyone want more nasty chicken ,,I left the food on the counter and left and this isn't the first time this KFC has been reported to corporate and missouri dept of health,,,.
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September 2023 by charles bliven
This is a KFC/Taco Bell. The food tasted like it should, but it was prepared horribly, it was supposed to be fast(not a twenty minute wait), and the atmosphere behind the counter seemed unorganized. Went to Taco Bell in Kearney the next time. They were faster, the food was prepared well, and the building looked cleaner.
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August 2023 by Jason D Mcclay
The young ladies on shift had bad attitudes very unprofessional will never pick this location
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August 2023 by Chuck Duckworth
Have been to this location 3 times over the past 24 months and each time my order has been incorrect. This is why we do not frequent this establishment!
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August 2023 by Yelloww Manager
the food is always cold/old they get my orders wrong often have you been inside the restaurant? It’s always gross I never see them washing their hands and sometimes I see them not wearing gloves while making peoples food. I used to like going there but now I don’t want to.
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July 2023 by cody harris
This establishment should be embarrassed. Excelsior KFC has been known to be a terrible place to get food for a long time and I knew this but I decided to give them a chance because it had been years since I'd been. To start, it took 10 minutes for one of the four employees behind the counter to finally come up and get my order. I had eight sauces I was supposed to get and didn't receive a single one. My fries were cold and they just barely filled them halfway, and the chicken strips I got were cold. The only thing the place had going for them was that the original chicken sandwich was pretty good. But that wasn't enough. Needless to say, I won't be going again. I've always had negative experiences there and it doesn't matter what side you order from whether it be kfc or taco bell the food is always shoddy. Hopefully the citizens of Excelsior will finally get tired of them and shut em down so we can get some actually decent fast food in its place.
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May 2023 by Donna Heath
Unreal...not only was our order wrong the mashed potatoes were nasty and had macaroni in both containers. Could not eat ...ever heard of cross contamination??
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March 2023 by Michael “Michael Smith” Smith
Hard to mess up the food as simple as it is. But the management of this place baffles me with how they are never open during their listed hours. Like...how are you "allowed" to steal money from the owner/franchisee by losing sales over incompetence and stay there?
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March 2023 by Shannon Stallings
Do not ever go here. Worst service on planet. Horrible rude employee. Remodel looks great . Too bad the employee was so rude. Won't ever go
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January 2023 by R VanMeter
The service has improved but they still struggle for some reason... We asked for a water since the wife's didn't come with a drink...They added $2.49 to the order...for water? It was more then my coke! Ah no! Lol.. No sauces for taco bell and quite a wait... sigh,,, Hoping they pull it together as I normally like the food...
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December 2022 by Kevin Wayman
Food wasn't bad but wasn't great either. Store lobby and restrooms were filthy. 9 employees and friends standing around conversing while there was clearly a need for some cleaning. But it was expected as is the same scenario persists with each visit.
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November 2022 by Dan H
The chicken was not the freshest. The$3 side of gravy was basically the scab that was on top of the gtavy .pot.
